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8:30AM - 5:30PM
24551 Del Prado Ave, Dana Point
Post Offices
“My husband walked in here today to mail a chef’s knife that he had purchased to my brother. The guy at the counter could not have been more patient and kind in helping him from selecting a box to finding the cheapest way to get it there. The staff in this little office are the absolute best. Always friendly and helpful whenever I go.”
“Once again I had a great experience. I had an address issue on one of my packages and Kimberly was able to locate it for me. Thank you Kimberly and Mark for working with me and for the quick correspondence!”
“I've only had good experiences here and after today I thought I would spend my short waiting time to leave them a note. Here is why: -The staff is always super helpful and nice. -I got my passport here a few years ago with an appt. - super easy. - I walked in right at 5pm today and the doors weren't closed and they didn't turn me away. The manager was starting to close and asked how to help me with a weird shipping question. - this location takes debit and credit cards now! So happy that I was able to use this location again.”
“I had an excellent experience with Ms. Norma at the Laguna Beach post office. She was incredibly helpful, friendly, and attentive to all my needs. Her professionalism and warm attitude made what could have been a stressful task much easier. It’s rare to encounter such outstanding customer service, and Ms. Norma truly went above and beyond to ensure I was satisfied. I highly recommend her and the Laguna Beach post office to anyone looking for top-notch service. Thank you, Ms. Norma, for your kindness and dedication!”
“This is my first amazing time in USPS, kathleen
was great and helpful.
She took the ownership to help clients in the line efficiently.
Thank you.
George”
10AM - 3:30PM
23822 Avenida Sevilla Ste A, Laguna Woods
Post Offices
“It is wonderful and most convenient having a Post Office in the community. Best of all it’s a person you deal with not a machine. The times it is busy, other Post Offices are too.”
9AM - 5:30PM
24001 Calle De La Magdalena, Laguna Hills
Post Offices
“I would like to take this opportunity to express my sincere appreciation for USPS clerk Josh
I arrived at the post office just about five minutes before their closing time, with a particularly complex request. I needed to first use the self-service kiosk to prepare a prepaid Priority Mail envelope (which required purchasing postage and printing a label) and then go to the counter to mail my passport renewal documents to the Chinese Consulate.
When I first approached the self-service kiosk, I was completely unfamiliar with how to operate it. Josh noticed I was struggling, and despite the fact that it was already the end of the day, he came over voluntarily and patiently walked me through each step of the process. He explained everything clearly, ensured that my prepaid envelope was set up correctly with the right postage and tracking number, and then assisted me at the counter to prepare and send my package.
What truly impressed me was his extraordinary patience and professionalism. Even though by the time we completed the entire process it was more than 30 minutes past his scheduled closing time, Josh showed absolutely no sign of impatience. He maintained a calm, friendly, and professional demeanor throughout, making sure that everything was done correctly and that I felt comfortable with the process.
This level of customer service is rare and deeply appreciated. Josh not only demonstrated technical expertise but also genuine care for customers, going above and beyond to ensure I was taken care of. I am sincerely grateful for his help and hope that USPS will recognize his exceptional dedication and professionalism.
Thank you, Josh, for turning what could have been a stressful situation into a positive and memorable experience.”
“I visited this location for the first time, and the staff were incredibly helpful and friendly. They answered all my questions, and I was able to ship my package easily. It's a convenient and reliable spot.”
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“I love this USPS location! Always clean and efficient. The staff is super helpful and the introduction of the self-help kiosk really cut down on the time spent waiting in line.”