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April 2024 by Joan M.
I went for a routine blood draw. The stout, grey-haired staff member in attendance, acted officious put-out, and cranky. Computers and dealing with the public do not appear to be her forte; she was inefficient and slow. She couldn't find my order in the computer, and I was asked to call (and disrupt) my doctor's practice, and request a resend. Meanwhile, someone else was able to locate the order in the computer. While these kinds of glitches are cursory and inconsequential, I found her demeanor brusque and unpleasant. Furthermore, she was hacking and clearing her throat to an extent that made me suspect it was either a nervous habit or a serious infection. Either way, it was unsettling. On the other hand, the blood draw itself was performed expertly and expediently by an upbeat, engaging phlebotomist whose name (as I recall) starts with an M. She is a delight, and thankfully, was able to dispel some of the prior unpleasantness.
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February 2024 by Jeremy Clements
Beyond infuriating. Both young girls at the counter were condescending and unprofessional. They were rude and disrespectful to the few of us waiting for our bloodwork. They made me wait for over an hour and were hiding in the back talking instead of helping us. When we finally got their attention, they scoffed and said, we’ll get to you when we have time. THEY WERE NOT HELPING ANYONE! They weren’t in a lunch break. They were literally just ignoring everyone. I will never go back there again.I will vote with my money and never support this location again.
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February 2024 by Hoku C.
Omg these people are so rude and seem resentful of having to do the bare minimum. It's actually astounding how annoyed they are just to answer a simple question or acknowledge your existence. It's difficult enough dealing with the health conditions that require us to need our blood drawn, without having insult added to injury by a bunch of unhappy, uncaring people who wish they didn't have to look at your face let alone help you.
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February 2024 by John Kalvi
I called to try and make an appointment. Was forced to go online instead. Filled out what was a complex system to set up a simple appointment. A few days later, I arrive at my appointment and again they force you to use their computer to check in. The computer says I don't have an appointment. I go back to the counter and she looks in the system and no I didn't have an appointment. She says if I didn't get a confirmation I didn't have an appointment. Too bad so sad. Not one ounce of empathy or customer service to resolve my situation. Just said good bye. How has business evolved into a heartless system of automated computer systems? No service, no personality no nothing!
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January 2024 by Elisa G.
Do NOT come here. You have to check in at the kiosk and then wait and wait and wait while people are coughing in the waiting room without masks on. It's a toxic wasteland. The woman who drew my blood argued with me about the type of needle to use. I have a genuine fear of needles and she didn't really care. She did do it pretty painlessly so I'll give her two stars but that's it. I have three words for everyone. WEAR A MASK
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December 2023 by Anne L.
My experience at this quest and the customer service was terrible. They were incredibly rude and showed no interest or ability to address my concerns or help solve a scheduling issue. The check-in system is antiquated and inefficient. They do not seem to care and in a health care industry with amazing people, they stand out for their apathy. I highly recommend using a different lab. I ended up driving 30 minutes to my doctor and will continue to avoid them in the future.
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December 2023 by Nazo Qazi
It is a very small and a very unfriendly place
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November 2023 by M S.
I would give it a zero rating if that was an option. Can't get an early morning (fasting ) appointment for weeks. I went at 7:15 a.m. and found the waiting room to be very crowded. Since I had an early appointment elsewhere I left. I returned at 10:40 and there was someone in the front office this time. She said I couldn't wait, they couldn't take me because they were closing for lunch in 9 minutes. At 10:40 a.m.!!! What kind of customer service is that??? Quest should spend more money on a larger location and hire more people - at a decent salary to get good, polite, capable help.
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November 2023 by Terri M.
Easy check-in and the tech that worked on me was experienced and fun to talk to. The new experience of being able to make an appointment is fantastic.
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October 2023 by Emma E.
Their representative booked my appointment for me and doesn't have any form of listening skills. I stated I wanted the 9am appointment, I get there 10 minutes before 9. Sat in the waiting room for over 40 minutes. Their front desk assistant is barely at the station, many people in the waiting room are needing assistance. She's snarky at elderly people asking for help, barely at her position, and not even in the least bit helpful. I was now put on standby when I had an appointment booked, their representative booked my appointment for the time frame I didn't agree with. I've now come 3 times to try and get my blood work done and I leave again with my time wasted I've now spent over 6 hours trying to get my tests done. The front desk "assistant" doesn't do anything remotely assisting besides for making sly and snarky remarks back at people. I wouldn't go to this location they'll screw you over and over and over.
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October 2023 by Bow X.
Absolutely horrible. The worst experience I've ever had getting blood taken. The girls are extremely rude and cold and ignore you. I waited 2 hours to be seen for MY APPOINTMEMT. she told me 5x that I didn't have an appointment when I did. They don't send you a confirmation code to your email when you make an appointment on the phone , stupid nurse. She turned around and walked to the back laughing w the other girls. The short little Asian, one with the black hair should find a different career. WHOEVER, hired her made a huge mistake. STAY FAR AWAY. Honestly, they should all be fired. What a shame. Complete waste of my time. Call this number if you had a similar experience and want to file a complaint like I did : +1 (866) 697-8378
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October 2023 by Maya B.
I do not recommend ever using this location. Poor effort to work and the girls giggling and ignoring. It really set off the full waiting room that all clearly saw was ignored. Making people without appointments go before people that had been been checked in over an hour and a half before them. Zero stars. It was just so bad that proximity is not worth it.
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September 2023 by Irene K.
I use a walker. It's very difficult to get around. After a major mistake at WesPac Labs in S. J. C. I rushed to take a chance at Quest in Dana Point. !! I was desperate for my lab work!! Otherwise it would take months to reschedule my doctors. The staff was totally booked for the day! Ugh. I decided to take a chance and waited. I fasted from 9pm to approximately 2 ish. The young girls were great. Professional, personable, really lovely. They never stopped!! What a full day for them. They showed patients how to sign in, drew blood, took urine samples all the while being so positive!! I can't say enough good things about this lab and the personnel who staff it. Thank you. Quest!!!
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August 2023 by Sonya N.
Quest clearly doesn't like walk-ins. It takes weeks to get a fasting appointment so you have to come in as a walk in. They make you wait even though there is NO ONE else in the building waiting. You wait. Then wait some more. Then someone finally walks in with an appointment and are seen. They're in the back chit chatting with no one back there. I walk up and waited behind another gal to ask a question about my bloodwork request being sent in and she looked at me and then called someone else's name. I walked up anyway and she said, "Do you have a question?" I wanted to check and see if my additional bloodwork request had been received. She said she couldn't look it up until it was my turn. That's never happened before. So I walked away to allow the gal that she had just called to come to the window. She was very rude and condescending. Then she appeared at the door I was sitting directly facing and called that same gal. I made eye contact with her and she gave me side eye and tried to slam the door but it wouldn't slam because it's on hydraulics. They should wear name badges so you can report them to corporate. The gal in front of me had been here for over an hour and no one else was there when I got there but her. We are both fasting. She said she waited from 6:30am until 11am the day before and they made her leave so they could go take their lunch break. The employee then called my name and asked across the room who my doctor was. I gave the name. She said the request was there and then said, "Just so you know, you're a walk-in, so you're going to have to wait at least 2 hours. I looked around and said, "Why? There is nobody here?" So I'm thinking now that's just what she is going to do. See to it that I wait as long as she had said. They're lunch is at 11am so I suppose they will then make me leave. She said they only see walk-in's if they get a cancellation. I've been coming here every few months for years. I've never experienced this. I've also never seen her before. She is a brunette with a sloppy bun on her head wearing black scrubs. She was miserable. So I had no choice but to leave. I understand that people with appointments take priority but I was treated like I am some entitled jerk for being a walk-in. I hope she is retrained so she learns to be kind and not hold a grudge just because someone is a walk-in.
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July 2023 by Darren Schmidt
If I could give 0 stars I would. Ridiculous check in process leads to frustration, long wait times and unhappy staff make the experience miserable. Took 3 visits to get my routine testing done
