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July 2024 by Sarah Bia
This place is a TREASURE to anyone looking for the most delicious DAIRY FREE and GLUTEN FREE ice cream sandwiches!! Try every flavor- they are all exceptional! The friendliest people work here and it is the cutest shop!
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May 2024 by Emmanuelle Maleval
We bought two vanilla ice cream sandwiches, they were excellent but unfortunately I found a hair in them. At the time I tried to remove it thinking it was mine, but no, it was really inside the ice...
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August 2023 by Andrea R.
The best gluten free/dairy free ice cream treats! The ice cream sandwiches are still Very rich for me so I usually split with someone! Took my Dad here and he loved it!
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August 2023 by Karen M.
I was recently diagnosed with Celiac disease and the little treats quickly became a thing of the past - until I found HiveXO. At last, tasty options that are safe GF/DF. I tried the snickerdoodle & salted caramel ice cream cookie sandwich. YUM! great flavor and texture. I'll be back!
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July 2023 by salvitoto
The room and views are superb! The service from everyone was consistently exceptional. Walks on the beach or a hike around the area offered a nice opportunity to enjoy the outdoors without having to travel. Restaurant views are magical. Conveniently located near so many destinations, never a dull moment.
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July 2023 by nataliebU7917EX
When we arrived at check-in with our family of 6, we were told that we would not be given connecting rooms as promised over the phone. After a very long wait, they put us in 2 rooms not even close to each other. On top of that, it was the garden view, with the pool closed for a private event and preparation for a party. We would have to wait until after 5 pm for one of the rooms to be cleaned. They allowed us to access the double bedroom. When we walked in, it smelled like sewage. I called the front desk and asked to speak to the manager. She was accommodating and moved us to the club level - 2 rooms not next to each other. Yippee. Again, this is annoying when you have packed your bags a certain way, you have small children, and you know you will have to walk up and down the hallways to borrow items during your stay. The club level was a nice way to make up for the mishap. The food at this hotel is outrageously expensive. The club level has a full bar and lots of small bites throughout the day. The club-level hallways get a lot of traffic, and the carpets are always dirty. Food, hairballs, and paper trash were all seen. We had a nice rest that night. Going into day 2, we contacted the front desk to see if they had the connecting rooms as promised. They advised us that we needed to get out of our rooms immediately so that they could be cleaned for the next guests. They would store our luggage all day until our rooms would be ready. I mean, what terrible Customer service. We said that we would not be leaving the rooms we were paying for and that we would not let them store our luggage. The hotel ended up putting us in connecting oceanfront rooms after lunch. We had to leave the beach to come change rooms. Annoying, but a better situation for our family. The hotel is overcrowded. They can't keep up with the demand. Our shower doesn't drain. Stains on the carpet. Stains on our blanket in the closet. The valet costs $70 a day. It is always backed up. Be prepared to wait. 45 minutes wait to get ice delivered to your room. The guests below are smoking on their balcony. This makes it hard to smell the ocean or open your patio doors. The pool area is not clean. Cups, old towels and the pool looks slightly green. The basketball and playground areas were dirty with old cups and food containers. The beach is okay if you don't mind watching surfers. If you like to swim, you have to walk down to the public beach area. The lifeguards will remind you all day long. But, you feel like a rockstar when you don't have to carry all that beach junk down to the beach. They have everything you need! We have stayed at other Ritz hotels and know that this is not typical. We hope that they can make some changes before they lose their reputation.
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July 2023 by Steve O.
Staff:The lady was so very nice. My favorite thing about my visit is the payment kiosk didn't have the VERY frustrating guilt tip question. The device merely asked for payment which made me so very happy. Quality/Quantity:They had a bunch of clothes, jewelry, and various ice cream options. The ice cream sandwiches were a high quality with organic ingredients which again made me so happy. These babies were huge and packed with delicious ice cream inside of a delicious cookie. Value: Not bad at all. Overall: I really enjoyed the spot. Great ambiance, plenty of parking, a few tables to sit at, and good service. Pro Tip: Easy to miss as it looks like a pop up store so you wouldn't even know they sold ice cream if no one told you.
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July 2023 by Lauren Burns
I had the most delectable vanilla chai popsicle. You think it sounds good? It tastes 10 times better than you could imagine. The most perfect creamy chai flavor. The place was super cute and friendly! I’m so upset I don’t live near or else I’d go every day!
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July 2023 by NickellFamilyTravel
Ritz Carlton dana point is our new staycation. We used to love the hotel next door but it has gone down hill while the Ritz has rapidly excelled. Beautiful. Classy. Located on the cliff. They have these great fireside rooms where you have a fire pit in your patio overlooking the beautiful ocean and sunset. We love it. Feel special.
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July 2023 by Elisa G.
Jenifer is so amazing and she has the most delicious frozen treats. I got the raspberry plum basil pop and the ice cream sandwiches are all gluten free, dairy free, and Organic. She also has beautiful jewelry and artisan gifts and one of a kind local items.
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July 2023 by Joseph Y
Service is unbelievable! Shae Salgado from in room dining went above and beyond to help with a request. I have a friend who has terminal cancer visiting and I wanted to send something to their room. Without me requesting, she spoke to her manager to have dinner taken care of for them as well. This kind of service and care doesn’t exist anywhere else! As an ambassador member, it’s important to me to have the best customer service and she went way above and beyond!
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July 2023 by martin4520
Sadly the hotel either is suffering because of the hotel strike which the hotel managers denied, or this hotel isn’t nearly what it used to be. Food suffered. Over crowded. Hotel could not handle the number of people. Room service terribly understaffed and we were on hold for 30 minutes 3 times and were hung up on while on hold. Appearances looked the same as years past, staff very polite and friendly but the nuts and bolts of the hotel appeared to have wilted.
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June 2023 by F7402RNtimh
Came for a company meeting Valet parking backed up No one could tell me exactly where the meeting was located Staff seemed extremely disinterested I have been here many times before and seems to continue to decline
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June 2023 by Seaside33694377368
Location, Location, Location!! Staff is incredible. Balcony room overlooking the ocean. Food, room service, restaurants on site are great. Loved the breakfast options. We loved it!! Fresh flowers displayed everywhere.
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June 2023 by n00dlest00
The reason for this review is because of how the talent at the pool bar treated us and made me feel so very special. Especially the chef Riswikesh!!! Unfortunately, the pool bar closes at 5 o'clock in the kitchen at 4:30 which I find unusually early from a resort on the beach. There was one gentleman that did Not want to take our order but the rest completely stepped up to the plate and made my experience there beautiful every single day that I saw these other talent. Hue Krishna Sukrati all awesome ? Also, huge shout out to Ken and Judie at the lobby bar, because of them we made sure we always stopped at that bar before going to our room, enjoying drinks, and snacks. My experience at the spa was also very very welcoming. I was greeted by Holly who is just so amazing and welcoming.My massage was with Serene✨ and honestly had I had a massage with her." When I first tgot there I would've went every single day. !
