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March 2024 by Karla Ferland
I’ve been to this location before and had been impressed in the past, but today, I knew I needed to leave a review - I had the pleasure of meeting Macy, Israel and Freddy - all of which treated me with great kindness, were all knowledgeable and ensured all the loose ends were tied up before sending me on my way. They worked well together, asking questions and figuring things out in a group as opposed to solo. They worked efficiently, yet still took the time to make my visit a personal one, giving my sweet doggy some attention! I felt they did a thorough job today, and balanced it well with making me feel important. We all shared great smiles and that enhanced all of our days too! These guys/girls know what they are doing and enjoy their “jobs” at the same time! I highly recommend going to this location (and remember you may get in return what you give out, so show up with a smile/kindness and you’ll surely get the same treatment!)
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March 2024 by austin kellogg
Went to get a oil change after I leave my engines smoking and I have oil on my driveway.I would not recommend going here
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March 2024 by HAIRYMANJACK
Nice staff and quick work and procedures. Thank you guys for doing the maintenance that I don't want to! ?
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March 2024 by Kenneth Kraft
Mayumi was amazing in all facets of service!
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March 2024 by Joe Snow
I had been going to the local Ford dealer, usually took about 3 hours for an oil change. Although they were slightly cheaper I just couldn't be without my truck for hours. Also, the dealer acted as if they were doing me a favor by changing my oil even though I was the customer. Interaction with staff was on a level similar to the DMV.On one occasion I just had to get in and out quick. I never went to a Valvoline center but it looked quick. Drove up, the rep outside told me to pull in, and I was out in 10 - 15 minutes. They were friendly, knowledgeable, professional, and made me feel comfortable. I have only gone to this location now and get consistent results.I used to dread going to the dealer and wasting half a day and being treated like a piece of wood.
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February 2024 by Arati Lane
They are always friendly and quick
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December 2023 by Sergio Farias
The quick service and drive thru feature is great.
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December 2023 by Bryan Hartman
Quick,clean and easy
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October 2023 by Irene Barraza
I had been coming here for over 5 years with 2 different cars never had an issue until now. But it seems their technicians need more training. I went for the usual oil change but it took forever come to find out they couldn’t take the oil cap off without force which would cause it to crack. They said they’d order me new one asap so they can do the oil change. Here we are a week later not a single follow up and meanwhile my car is leaking oil. When I called for the 2nd time Jesse is barely going to look into an eta for this part. At this point I’m taking my business elsewhere, paying for their mistake before anything further damage to my car.
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September 2023 by Karina G.
Excellent service! I was in and out fairly quickly. Received requested service and was not pressured to buy up. Would come to this location again!!
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September 2023 by Brynn K.
I've come here for both of my oil changes and they are always fast and super nice. Great value and are great with letting you know when something needs replacing i.e. wiper blades or transmission fluid while you're getting your oil done.
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September 2023 by Beth O.
They forgot to attach the bottom plate after draining the oil. They were all to busy with their phones and bullshitting with one another. I'd rather go to Honda. I'm done with Valvoline permanently.
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August 2023 by Steve K.
This place is supposed to be an instant oil change shop. More like distant! I have never seen people move slower in my life. If they moved any slower they'd be going backwards. I've actually seen elderly people play bingo faster! One dude is standing in front of the hood but walks around the entire car to approach the drivers door. How he drives home after his shift is beyond me but I'd bet my first child he takes the long road. The other kid who is the tire pressure filler upper guy removes the valve stem caps like he's giving his childhood friend a titty twister in slow motion! Cmon Valvoline hurry up! It's 11am and Happy Hour ends at 7! I swear all 6 of these guys are hungover bad.
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July 2023 by Joanne S.
I had previously been to a Valvoline location, and I was completely unsatisfied. Shortly after that, I purchased a new vehicle, and until now my dealer has been providing free oil changes. It was now time for me to find a new location, so I checked out the reviews for a Valvoline in Dana Point and decided to give it a try.From the moment I arrived, until the moment I left, I was completely satisfied. Both Joseph and Evan were professional, helpful, pleasant, willing to answer my many questions, went above and beyond to make me feel comfortable and confident that they were capable and were doing an excellent job taking care of my fairly new vehicle. Everything was done with what could be called full disclosure. I was able to watch them do what they were doing, understand what they were doing, and had everything explained to me as they were doing each procedure. The only thing that was suggested was a tire rotation, so I did check my dealer's previous work and saw that one was due, but it was more my suggestion than theirs. I even asked Joseph if it might be time to check the in cabin air filter, and he said that it was probably too early, but he would check it anyway for me, and so he did. As he suspected, the filter was in good shape, and not in need of being replaced at this time.I received a full, detailed explanation of everything that was checked and performed, and I left feeling happy and confident that I now know where to go the next time I need an oil change and minor services done.
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July 2023 by F'-N-G Boss
Quick service as the last service call of the day. They kept it professional and were informative.
