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November 2023 by sandra s.
Every month I go in this bank to pay a bill with cash, no problem, no questions...yesterday, there are about 5 people "greeting" me at the door..like robots...they actually startled me. I went up to the one teller and she acted annoyed I didn't use the ATM to pay...she rudely informed me I could've payed without coming in. I told her, no, with the amount of money I'm paying, I don't want to do that! Until they totally outlaw cash, I will continue to pay my bill this way! What is up with a barrage of employees standing at the door with their phony greetings???!!!
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May 2023 by Vinney Chopra
So very pleased with the service of this branch. Love everyone’s professional attitude abd service.
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December 2022 by Y W.
Jeff Evans had been a friendly knowledgeable professional private client banker. However, after he left Chase Blackhawk branch for another bank, this place went south cuz the people there are just rude, especially the manager (Mike or Michael)...unfortunately & regretfull.
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June 2022 by Mary M
I went to this bank today unfortunately!The Manager (a gentleman) of this location behaved extremely rude and unprofessional!without taking the time to try to serve the customer..Its very sad to see what kind of people gets these positions!!
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March 2022 by Staci Armstrong Olson
I closed my account in July of 2021!! Please stop sending my emails! Ty
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January 2020 by M M.
I recently took out another commercial loan with Chase Bank and had great difficulty with their call center on some minor details. Needless to say I was very displeased and utterly frustrated. I decided it would be best to visit the Chase branch near my house to take care of the issues . While there I was lucky enough to have the branch manager Michael Beauchamp take care of the problem for me. Thanks again Michael, you were a breath of fresh air and a pleasure to work with. I highly recommend this branch for banking needs.
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April 2019 by Jaime Gullett
Very happy with this bank.
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March 2019 by Susan B.
Traveling from out of town to visit family and friends. Had to check on a billing item and Private Banker, Jeff Evans was very helpful - professional and personable. Thank you!
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August 2018 by Natalie L.
I had such a great experience with Jeff Evans a private client banker. He was so easy to talk and thorough. He listened and acknowledged me.
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June 2018 by Jr A.
Horrible service, waited 10 minutes to speak to a banker while she had a personal conversation with some random customer. Never acknowledged that i was there to get help. I ended up getting up and walking out. If you value your time then don't go to this branch. Bad service gets you bad reviews.
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November 2017 by Grace L.
Very nice branch with a view. Staff is friendly and they are pretty up to date with their technology. One thing that bothers me is that there's only one teller most of the time. Even though most times there's only 1 person ahead of me, most transactions takes at least 15 minutes and I'm having to wait that long each time.
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October 2017 by Mary M.
There certainly has been lots of turnover in this branch. Used to be awesome but as of right now the service is just horrible. There's only one banker in there who is confident, Jeff. The other ones I can't even tell you the lack of respect that I received while trying to deposit a large check. I brought in a coupon for $200 to open a savings account with a $15,000 minimum balance for three months. They made it such a hassle that I'm not opening a savings account there anymore and I'm taking all my accounts to Wells Fargo. There's a gal there who does not understand customer service whatsoever. Even told me that my funds from a check that they had already verified they had received funds on could be declined. I even went over to the other bank that issued the check and they verify that Chase did receive the funds six days prior. Chase was just holding onto the funds and this bank teller would rather lie to me then tell me the truth. She's a real piece of work. I would stay away from this branch at all cost!
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April 2017 by Nataly S.
I am a chase account holder. Wanted to open a cosign account for my little brother who is 15. I called them, they told me to go to branch. I normally do business with Chase Union Square and only positive things. Arriving to this branch i stood in the lobby for 5 minutes before someone asked what i am here for. Sitting down to open account she told me that my CA drivers license wasnt enough... ok... apparently i needed my green card too. So i explained to her i drove 1 hr to be here on a weekday because my brother was on spring break to help him cosign the account. Why is my drivers license not enough. Dont you see my green card in the system? Yes. She does. But she needed it again... i explained when i called chase they didnt say i needed that, but maybe we can still proceed , and i will be back to SF later and bring it in to Union Square branch, as i will stop by home to pick up and go to work around there later. No. She proceed to give me suggestion as i can drive back on a different day and bring my green card. Or my brother can go to city himself do we can do it at the other chase. He is 15, he doesnt drive. The thing was dont make those absurd suggestion. So i took my business to Bank of America, got him account. Just with my CA license. And he was even added as authorized user, chase had restriction being 18. I was really disappointed by her manner, coldness, and stupid suggestions and rudeness. I always liked chase, and was switching from Bank of America, now...
