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October 2023 by Aj S.
I'm honestly shocked by the phone conversation I just had with the pharmacist here. My doctor sent a prescription here for me for the first time. I'd previously been using Walgreens, had some difficulty with them having medications in stock, so wanted to try CVS, since it is also near my house. The pharmacist called me questioning my doctors location- I explained I use Stanford, so yes they're in Palo Alto/Menlo Park, but I live right down the road in Danville. Then he asked why I'd never used them before. I explained I'd previously used Walgreens but was wanting to try CVS. He then said he would essentially do me a favor and fill the prescription this one time, but his concern was taking care of "his patients" and he wanted me to go back to Walgreens for future prescriptions. I'm in healthcare and this conversation completely baffled me. This is a large chain of pharmacies. I should be able to fill a prescription wherever my doctor sends it. For example, if I'm visiting Houston and the nearest pharmacy is X and my doctor sends it there, that should be no problem. Or if I move and the CVS is more convenient than another pharmacy, I should be able to start filling my prescriptions there. I should also be able to switch from Walgreens to CVS if I want. The whole line of questioning and response was totally confusing to me. In the past I always used CVS, but where I lived previously Walgreens was the better option (and that switch occurred seamlessly). I guess this answers my question - no need to switch to the CVS near my house!
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September 2023 by Janet X.
Ever have enough people working pharmacy - feel like cattle waiting in their long lines.
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August 2023 by Aparna S.
CVS Danville Pharmacy does not seem to know how to process insurance cards or information. The pharmacist did not even enter the correct information and expected me as the customer to do the work for her. This is despite giving her the correct insurance card that worked at multiple doctors' offices the same week.
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July 2023 by Karen V.
I'm updating my review of this store from last month. I complained that they were understaffed and that they botched a photo order and handled it poorly. The manager called me to say they had re-done the job and he gave us a $10 credit on our CVS account, and was very apologetic. I've been back a couple of times since and there was more staff around. I like businesses that make an effort to correct mistakes. So I'm going with 4 stars.
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March 2023 by Lisa D.
My sister and I went to the Danville CVS to get our passport photos. We were in and out in about 15 minutes. The gal who took our photos was cheery and professional and it was a pleasure to do this. I recommend this store to get photos and was not expensive either.
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January 2023 by Paul C.
Low stock and barely passable service. I'm avoiding it when I can and using Rite-Aid for the time being.
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November 2022 by Charoni L.
This review is for the Pharmacy attendant Renee. I was trying to fill a prescription that the insurance will not cover. I was about to pay cash. And she told me about the manufacturer coupon with a huge savings. Just a blessing to have talked to her and she saved me so much money. So thankful that she took time to walk me through the process. Continue caring and taking care of patients Renee!!
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September 2022 by D Nord
Sick, have the flu, can’t sleep. Come here cause it says it’s open on google. But it is not. They posted a sign with the new hours. First time out of the house in 4 days. Livid I am.
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August 2021 by Ron G.
This store has the rudest associates I have dealt with at any CVS. I came in to get a micro USB cable. I looked around by the self check and couldnt find it. I looked in another area and some lady with a "health hub" shirt asked me if I had "any questions", I said "No. I'm looking for something (I didn't need any health care information)". I found what I wanted, paid for it, opting to not get a bag as it fit in my pocket (bulging out a bit) and as I left I asked the other associate if they had a restroom. She mumbled something and pointed and I managed to find it. The restroom was clean so that's the reason this review is a 2. On my way out, I was accused of shoplifting by the "health hub" lady. I got upset and said she had no right to accuse me and challenged her saying if I could prove it the store should reimburse me (for the public humiliation) and after I held up my receipt she didn't even apologize she just insisted that it was store policy. She said there was no manager on site and I could come back on Friday which I am going to do. I was very upset and humiliated by them. Terrible store. Public humiliation for a $10 cable. This is probably the same rude lady that is described in other reviews.
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February 2021 by Victor G.
the good is that CVS is open for long hours though the pharmacy may not be. the bad-pricing isn't cheap, inventory available isn't that diverse, healthy nor fresh. (see notice of checking with sell by date to insure freshness) buys: vitamin water (2.19) -not a lot of calories but has a funny taste, probably from the artificial sugar substitutes they use. there's lot of parking notice Covid vaccines may be available to patrons with insurance.... pharmaceuticals aren't cheap, that's how they make their $$/
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January 2021 by Ramona G.
I came by here the other night looking specifically for a particular body wash which the CVS website said was in stock at this store. When I got there it looked like they were out of it. I asked the employees and they said they didn't have any in the back room and that their website is inaccurate. Sucks cuz I went out of my way to go to this store. Their shelves in general were very spotty, they didn't have a lot of inventory. Good thing there's a Walgreens across the street since I found what I needed there.
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December 2020 by Tessa W.
This is the second time I've dealt with a rude worker in CVS. Same woman every time. The first time I went in there, she treated multiple people very poorly, and was super rude to me. She offered no help to people who needed their photos printed. Today I went in again, and she stared at me like I was d*** and when I told her I needed to pick up my photos, she embarrassed the man working the cash register, bossed him around, told him to go to photos and basically do his job. She proceeded to say to me "I'm not doing it I'm off". Then she called him an idiot in front of people in line. I told her that was not nice at all, and thanked the nice man working multiple times. It was so rude to the point that I had other customers come up to me and appreciate and thank me for sticking up for the man working because she was such a bully to him. She should not work here, it makes CVS look very bad. She is older, and has super short hair. Unacceptable. She also worked at the front in the general store.
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August 2020 by John J.
Poor customer service. The cashiers are so unprofessional and miserable.No training in customer service and how to interact with customers. They seem to hate their job. Is there any corporate manager or director to provide them some training, accountability and common sense.
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April 2020 by Sandra A.
Probably the most aggressively poor service I have ever encountered. I called to ask about delivery for a prescription and once I gave her the information she said it was called in to Alamo. I was trying to ask how to change the location, to which she just got louder and louder that she has nothing to do with my prescription and will not (not can not) help me. I asked to please speak with someone that would please not yell at me and tried to again explain I just needed help understanding how to change the address and she again said she knows nothing about my prescription and will not help me. I asked for her first and last name. She said she would not give it and just put me back on hold. When the next person came on 5 minutes later she said she doesn't see the prescription and when I again asked about changing it she said she was busy and had to go. Worst service ever.
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February 2020 by S. L.
I came here today at around 11am looking for face masks. I went to a few CVS in east bay and they all sold out. I walked into this CVS thinking it is likely sold out too. A store employee (I didn't catch his name but I think he is the store manager?) was stocking the shelves and he stopped what he was doing to see if I need any help. I told him I've been looking for face masks without any luck. He said, "Oh, we have two small boxes left, they were misplaced. Here, let me show you where they are." He is sooooo nice! Deborah the cashier who helped me at checkout is nice too. We chatted about sea otter spotting down at Pacific Grove. I highly recommend this CVS location because of these nice people here.
