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November 2023 by Claudia B.
Absolutely rude on phone, impatient with older customers, refused to place chairs to sit on for long pharmacy lines
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October 2023 by Nazanin Ghasemi
They have can and plastic bottles recycling machine
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October 2023 by Aj S.
I'm honestly shocked by the phone conversation I just had with the pharmacist here. My doctor sent a prescription here for me for the first time. I'd previously been using Walgreens, had some difficulty with them having medications in stock, so wanted to try CVS, since it is also near my house. The pharmacist called me questioning my doctors location- I explained I use Stanford, so yes they're in Palo Alto/Menlo Park, but I live right down the road in Danville. Then he asked why I'd never used them before. I explained I'd previously used Walgreens but was wanting to try CVS. He then said he would essentially do me a favor and fill the prescription this one time, but his concern was taking care of "his patients" and he wanted me to go back to Walgreens for future prescriptions. I'm in healthcare and this conversation completely baffled me. This is a large chain of pharmacies. I should be able to fill a prescription wherever my doctor sends it. For example, if I'm visiting Houston and the nearest pharmacy is X and my doctor sends it there, that should be no problem. Or if I move and the CVS is more convenient than another pharmacy, I should be able to start filling my prescriptions there. I should also be able to switch from Walgreens to CVS if I want. The whole line of questioning and response was totally confusing to me. In the past I always used CVS, but where I lived previously Walgreens was the better option (and that switch occurred seamlessly). I guess this answers my question - no need to switch to the CVS near my house!
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September 2023 by Janet X.
Ever have enough people working pharmacy - feel like cattle waiting in their long lines.
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August 2023 by Aparna S.
CVS Danville Pharmacy does not seem to know how to process insurance cards or information. The pharmacist did not even enter the correct information and expected me as the customer to do the work for her. This is despite giving her the correct insurance card that worked at multiple doctors' offices the same week.
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July 2023 by Karen V.
I'm updating my review of this store from last month. I complained that they were understaffed and that they botched a photo order and handled it poorly. The manager called me to say they had re-done the job and he gave us a $10 credit on our CVS account, and was very apologetic. I've been back a couple of times since and there was more staff around. I like businesses that make an effort to correct mistakes. So I'm going with 4 stars.
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March 2023 by Lisa D.
My sister and I went to the Danville CVS to get our passport photos. We were in and out in about 15 minutes. The gal who took our photos was cheery and professional and it was a pleasure to do this. I recommend this store to get photos and was not expensive either.
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January 2023 by Paul C.
Low stock and barely passable service. I'm avoiding it when I can and using Rite-Aid for the time being.
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November 2022 by Charoni L.
This review is for the Pharmacy attendant Renee. I was trying to fill a prescription that the insurance will not cover. I was about to pay cash. And she told me about the manufacturer coupon with a huge savings. Just a blessing to have talked to her and she saved me so much money. So thankful that she took time to walk me through the process. Continue caring and taking care of patients Renee!!
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May 2022 by Nate B.
My favorite neighborhood store for convenience items. Shame that they have such an incompetent pharmacy. It is rare that I do not encounter an issue or delay with a routine prescription which I refill monthly. Will be switching back to Walgreens across the street.
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April 2022 by Eric C.
I rarely post reviews, but I just dealt with an exceptionally rude customer service associate working at the pharmacy counter late this morning. I decided to visit this store for an over-the-counter med that I was having difficulty finding. This after I phoned them earlier in the morning and they dropped the call. I should have taken this as an omen. I couldn't find a floor associate so I went to the pharmacy counter. The associate there seemed annoyed with me when I reiterated the circumstances for visiting the store. In fact, she talked through what I was trying to say, evidently anxious to get rid of me. By the time I'd left the store and was back in my car, I'd found the product on Amazon and bought it. Can't imagine why I didn't do this in the first place. Looks like from the many single-star reviews the management at this store doesn't seem to care about their reputation.
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March 2022 by Paula C.
I was "tricked" into enrolling in CarePass. I thought I was just verifying my email and phone number as I was checking out at the register. I have tried numerous times to cancel online and by phone. Although I made it very clear that I wanted to cancel, I was repeatedly bombarded with a sales pitch. I was able to finally cancel it today (I think) and will NEVER go into another CVS. If they need to be this devious with their plan, I don't want to do business with them.
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January 2022 by Bob J.
The tallish, pale, dark haired pharmacy tech woman is rude. Every time she helps me her tone is nasty. She is a shrew. The male pharmacy tech is always helpful and respectful. When I was speaking to someone about my prescriptions, she yelled at me to go to the drop off window instead of explaining anything.
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September 2021 by Michael L.
I was not surprised reading negative reviews about CVS pharmacy in Danville, and will add my own one-star. The pharmacy staff is the rudest and dishonest, starting with a pharm technician and all way up to the "manager" Nelson (the name on his tag.) I brought a 75 year old mother-in-law for a booster shot. First, the tech and then the manager made up a story that she wasn't eligible, even if the CDC clearly stated that she was. When I said so, the new excuse was that she couldn't get Moderna because CDC didn't specifically authorized Moderna for the booster (another lie). Then I suggested to use Pfizer, and the manager said that for that she needs two previous Pfizer shots (a lie) to be eligible and then referred to some obscure corporate policy by blaming a faceless CVS corporation bureaucrat for refusing the booster shot. His main push back was that he is not going to lose his job by approving the booster shot (!!!) After I told him that my mother in law is on an immunosuppressant, his new excuse was - her medication dose was not high enough (he made it up right in front of me). Then, he told us to go away, he "was done talking", and since he, the manager, has a license (I certainly hope he does working in the pharmacy) he knows better. I hope someone in the "corporate" reads the reviews and will get this guy straight. Meanwhile, stay away from this CVS pharmacy, and if you must go there, complain loudly and write nasty reviews on Yelp!
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September 2021 by Bruno J.
CVS pharmacy earns thier low marks; here's another, either the management does not care or just does not read reviews samething 2 pm appointmentl; on time; advised folks out to lunch: sit down, they do not say where; finally found and directed to right seats, by now 4 people who were behind me are now in front of me. 2 30 taken in for shot; 2 minutes happens more and more in todays business incompetent management and personell. when they make an error they do say sorry and get full pay and lunch breaks. Web site does not have email capability to identify concerns; don't cafre