-
March 2023 by Caeden B.
You will not find a better jeweler or customer service experience in the Danville area than at Elan Fine Jewelry... I am a young man who knew absolutely nothing about gemstones or fine metals or where to even start when planning on making one of the biggest decisions and purchases in my life. In comes Bittum, who did a phenomenal job of walking me through every step of the process and was nothing but abundantly understanding when I was asking my many many questions. The end product was superb! The woman of my dreams loves it and everyone who has seen the ring has complimented how stunning it turned out! Bittum's work will remain a cherished part of our young family for decades to come, I am sure of it. Many thanks to her and the team for doing what they do
-
September 2022 by Alex E.
Amazing customer service and work! Came Into get my earring repaired fast and affordable. They have a sister location in Dublin and they all treat you like family! I will def be back!
-
April 2022 by Samantha G.
Bittum was superb and so compassionate yesterday! I love this gorgeous gem located in the heart of Danville!! I bought jewelry cleaner but I will be back to get insurance on my rings and to get them resized! The jewelry cleaner is amazing and my diamonds and bands are shining more than ever!!
-
December 2021 by lgnd
So I have been to 4 jewelry shops in the area. First one in the mall, and I found them deceptive and believe they intentionally broke my watch for a repair. Second shop I went to was in the mall with dissatisfactory customer service and the third was in Dublin with extremely rude service. I am so happy I found this jewelry shop because the customer service is absolutely outstanding and not too mention they have such a phenomenal selection. I was completely taken care of and all other problems I had with existing items I owned were completely solved. I am so happy I found this place, be sure to check them out if you are looking for a good experience and high quality items. My necklace that initially was broken when I came in somehow looks even better than it did before now that it is fixed, and the chain is sparkling brighter than before when I did not even ask to have that part of it addressed. This is a complete 100% honest review, be sure to check this place out if you are looking for a reliable jewelry shop
-
May 2021 by Irfan I.
I can't say enough good things. Bittum and Raj are the best. They always know the best piece that fits the occasion and makes a statement. Quality craftsmanship for beautiful custom jewelry. Always warm, welcoming and caring. Most importantly you can trust them- a priceless quality in the business. They are the only place we go for well over a decade.
-
October 2020 by D M.
I've lived in Danville for over 35yrs. I've given to this community, raised a family here, owned a business here and have a large group of wonderful friends. I thought with covid I would help out a local jeweler rather than the one I've gone to my whole life (as he's much larger) What a mistake!! I have NEVER dealt with such bad customer service in my life!!! And then to find out it was from the owner, was even more astonishing! I'm not saying not to go here, but I am saying, go at your own risk, don't ask her questions and you might be ok. Very disheartening!
-
May 2020 by Connor C.
I don't write reviews often, as you can see, but I have just been so completely blown away with both the product and service I received. Everyday my fiancée and I still look down at her ring in awe. And that is just a photo from my old iPhone. Then there's Bittum, who was super transparent and thoughtful throughout the entire process... even in the middle of a pandemic and lockdown. I'm a bit far away, and she was constantly sending updates and photos as the project progressed. 5 stars in all aspects, we will definitely be coming back in the future and sending others as well! Thanks again!
-
February 2020 by Frank Napolitano
Bought a $2,000 tennis bracelet for my wife in 2016. She barely wore it and yet three diamonds fell out. Brought it back and was told that they would charge me to replace them. I've bought jewelry in New York, Philadelphia and San Francisco at private Jewelers and at Tiffany's. I've never had such a terrible experience. Never going back.
-
February 2020 by MOLLY N.
The worst customer service experience I have ever had. They are nice when you are buying, but when their defective jewelry falls apart, they don't care and won't help. A total waste of $2,000. Go somewhere reputable.
-
November 2019 by Dorothy K.
I went to Elian's to have batteries replaced in 2watches. I was fond of Clark Jewelers who used to be in the same location. While it's not a big deal to many, I was oretty surprised that the out the batteries i and didn't set the watches to the correct time. Minor, but I won't go back.
-
September 2019 by Kurt Terry
Frank is something special. Writing this review will take longer than it took him to fix a watch that two other vendors could not repair.
-
November 2018 by Aman N.
I recently had to have some jewelry repaired/made and we had nothing but an amazing experience at Elan. Excellent customer service, friendly staff, and above all the jewelry was exceptional! So pleased with everything. If I ever need any jewelry or jewelry to be repaired this is where I will be going from now on.
-
November 2018 by NaTe 8
They treat you like family here, simple as that. I had some gold lying around and I decided to turn it into a bracelet, and they gave me a wide range of options to choose from and had awesome recommendations. Mrs. Narula told me that it would take two weeks to craft the bracelet, and it was delivered on time as promised. Best precious metal quality I have ever seen in my entire life -and I have seen a lot of gold. I honestly can not go to any other place to shop because of the extraordinary quality that Elan Fine Jewelry provides. Trust me when I tell you that you will not be disappointed. Once you experience real jewelry here, you will never be able to go anywhere else.
-
March 2018 by Sami G.
Bittum did an amazing job designing a custom emerald ring for me. From choosing the emerald, to the design, to the diamonds surrounding it.... everything was carefully chosen and Bittum made sure I was happy with the way it was turning out, every step of the way. A very gifted designer who I wouldn't hesitate to recommend for any original one of a kind piece that ur heart desires. This was a dream of mine and Bittum and her team made sure it came true. My stunning ring is a piece that will get passed down for generations to come. Thank u so much Bittum! Looking forward to future designs by u! Can't wait to see ur collection! All of the pieces in ur store r exceptional! Truly a "FINE JEWELRY" store!
-
March 2018 by Afton S.
My sister had a bracelet taken here for repair and after 6 weeks (when we were told less than 2 weeks) they said that they couldn't fix it and that they "didn't have a phone number to call" which is ridiculous because why would a jeweler accept an item for repair and not have contact information? Anyways, we finally got it back and it is severely damaged. There are chips in the coating and an engraving of the words "Stainless Steel" on the inside of the bracelet that was not there before. The bracelet isn't even stainless steel. Thankfully we have detailed photos of the bracelet from before and will definitely be pursuing this. We are super disappoint and deeply frustrated.