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March 2024 by Sofia M.
I went to this location and a worker named Jenessa was very kind and helped me up front with all of my necessities. I took some time, but she was able to help me through all of it. Thank you Jenessa!
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January 2024 by Whitney H.
Best Marshalls I've been to. Clean and organized (with the exception of the volume of entitled customers that come all at once and create messes). The product selection is way better than Dublin. Which means the clearance selection is also better. Friendly employees! Shout out to Monica for the assistance and good conversation during checkout. The lines move fast despite the volume of customers. You can tell the employees work hard here.
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December 2023 by Anna Marcus
Literally the worst customer service ever. Every cashier has such a terrible attitude. I bought many glass items and the were not wrapped correctly and when one broke because of it they wouldn’t even return it even though it was the cashiers fault. When trying to explain the “manager” wouldn’t even listen to me explain why. Absolutely the WORST customer service ever. Not shopping here ever again.
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December 2023 by Becky Staaden
You never know what you will find. It's clean and organized
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November 2023 by Vanya S.
This is supposed to be a "great" place because it's located in real great and rich neighborhood. But it's not a really a good place to shop or return. I walked in to return a shoes that make my feet bleed. And the lady, who I believe was the manager told me I can't return the shoes. They won't accept them. But before that she rings me up, I get to register 9 and she disappears. Comes back a minute later and started scanning the item I was returning without saying anything- hi, how can I help you?! Nothing Then I told her that I'm returning, not buying and I also said "You didn't even ask me why am I here, just started scanning. Then it was obvious that she was upset. And when I told her that I want to return the shoes, she said that she can't accept them. And I just left the shoes with her and left. She did not pay me back for the shoes. So, my point is customer service sucks.
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November 2023 by Robert Y.
I bought luggage at this Marshalls, and it was with the thirty days of return policy, the luggage just did not hold up. I tried to call the warranty on this luggage, but went back to Marshalls to return and find a piece of luggage that can hold up to travel. They did not honor the return policy, and the luggage they sell must be defective merchandise. I lost my money and the manger in the store did not understand her own policy, first she said yes, they would return it then no. In the end I lost my money and threw away the luggage. Let the buyer beware of this store and the fact that they sell defective probably return luggage, this is an example let the buyer beware of business practices like this
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November 2023 by john smith
Today we came to return the bag we purchased from Marshall. We had the receipt as well. The cashier was kind to return the bag but the store Manager was recist because we speak different language. He came and said gave the money back. We will Not the return the bag front of all the other customers. I have been living in San Ramon for past 25 years. I never got insulted like this please don’t shop here anymore. I will email the corporate office as well. They shouldn’t hire racist people to there work place. I will Not shop anymore any other marshall period.
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November 2023 by Jill Ocallaghan
Customer service was very disappointing again. Two employees at checkout / 6 of us waiting /while one of the clerks/employee is talking and laughing with another clerk ignoring the obvious line.
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October 2023 by Евген Новиков
It's common. A lot of goods are fake., good name but bad quality. Overpriced. Be careful
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September 2023 by Anaiya Robinson
Horrible experience. The workers are lazy and don’t even try to help you. I purchase a carpet cleaner from them for $50 that does not work. Lost the receipt and tried to return it and was denied by the workers saying they don’t accept things without when clearly the policy says. Never once attempted to look up my receipt with my id or card. Will not be returning to a place who sells broken items
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September 2023 by Friendly Notary
Check the clearance shelves.... many great items for $1!!!
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August 2023 by Rosie L.
Sri is one of the kindest people I have met while shopping at Marshall's! I have been shopping at this Marshall's location for years and every time I see her she's always so quick to help me and you can tell she genuinely loves her job. I wish there were more people working in retail like Sri! This is the best Marshalls I have been to!
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June 2023 by Trina M.
It's always clean in here. The shoe racks are organized and a good selection every week or so I come in. If you have the time and patience you will find what you need and more. I always come home with a blouse or 2 and some. The employees are friendly as well.
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May 2023 by Melissa B.
Just here to say BEST STAFF EVER. From the woman who assisted me in the fitting room to the man stocking home goods to the cashier...so friendly. Honestly they all made my day :)
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April 2023 by Jason ..
I usually like shopping at this Marshall's because it's closer to home, cashiers are nice and I can usually find good things. On 03/25/2023 I bought a few items over $200, then today 04/06/2023 I tried returning one of the items worth $24.99 to my surprised the manager told me I mean accused me of changing the tag and that they don't sale that specific item at this store. I had the receipt, the item had all of the tags. Two managers where telling me they don't sell it at Marshall's and it was uncomfortable feeling being accused of doing something that I didn't do. I had Everything to be able to return it without a problem. One of the manager said I' will take it but we don't carry this item here. The other manager I don't want to say it but is an Asian manager was a bit rude and kinda racist , accusing me without any proof. They can always go back and check their videos from that specific day and time and will see me buying the item there. Makes me so upset, the feeling of been accused. I still like this Marshall due to the 3 mins drive to my home. I hope the managers can get more training on how to treat customers.
