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September 2023 by Maksim Habets
The car wash is absolute trash or not working properly.For deluxe wash costing $12 it just sprayed the car with shampoo and then flush with the water without any brushing or drying.
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August 2023 by Bruce D.
Spent $1.50 for vacuum. The machine did not work; asked for another chance to vacuum car. No. The employee was not empowered to fix the issue. Small thing, but .........
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August 2023 by Gu Y.
This is the worst customer service at a gas station I've ever been to and they are willing to lose business over this! First of all, the air is outrageously priced at $2. The pump was broken, so I went to fill air in my tire at Shell, put in my coins and their air pump was broken. The attendant said it was not their problem and wouldn't give me my money back! I told my family, colleagues and friends not to go to this station and haven't been back since! Go to Chevron across the street, the air is free!
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June 2023 by S A.
There's something wrong with the car wash. I think it's too old. And the person working there doesn't speak English every well. * The machine will take your credit card payment, but it may malfunction and not give you a car wash. (I went inside and had to prove that the machine took my payment by calling the CC company, and then let them listen to the auto-message. Wasted a lot of time there during lunch break.) * The tire wash (as you enter the bay) does not seem to be working. It's really weak.
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April 2023 by Esther M.
I had gone to the car wash and used the scrubber provided before I went in and purchased the $13 deluxe car wash. After going through it and realizing my car was still dirty in multiple spots I went to the gas station attendant who I couldn't understand that well. I told him what happened and he said I could buy another one. However, eventually he gave me a refund and I was able to rescrub my car then run my car through the wash.
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March 2023 by Sam S.
Horrible customer service. The gas station attendant needs to take a couple classes on customer service and etiquette. Go across the street to chevron. You can catch the cashier outside smoking a cigarette if you need him.
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February 2023 by Evangelene Glickman
Don’t use the vacuum. They won’t put an out of service sign or provide a refund because the quarters got stuck. It’s their way of sticking it to the customer.
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January 2023 by alksjdhf ;laksdjf;
Car wash is garbage.The sensor that detects the vehicle is set incorrectly. If you stop .5 seconds after it beeps for you to stop, it'll error out and you'll have to back up.I paid for the ultimate wash, but it definitely didn't give me that; it was way too short on time. It probably gave me the express wash.The rinsing cycle was garbage. Tons of soap still left on my vehicle.The drying cycle was also garbage...it barely got any soap/water off.I went inside and filled out some form. I went through the car wash again with no charge.Result was still garbage.
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November 2022 by Haamiz Ali
Their car wash is always broken. They don’t seem to care about getting it repaired. I have a monthly subscription but haven’t been able to use it even once in the last 12 days.
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October 2022 by Hamayoun Shirzai
I pay for Vaccum and it didn't work. I asked for refund and they did not pay me back. What a shame.
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August 2022 by Jennifer Maloney
Some criminals have hacked the charge card to car wash so they had to unplug. Have to use exact amount in cash or go inside to pay and get code. The employee at register said they had video of the crime shared with police but they've done nothing. Shell on crow canyon probably not the only one. I wish we could get people out from watching TV and stand around at stores as eyes and ears to stop the criminals the police can't add to many. Nice car wash result.
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May 2022 by Vivek Sundarbabu
Good clean and mostly free..
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March 2022 by Melissa P.
Theres an employee named Jimena. I counted my money in the car which was $45 the only cash I had to put for gas. I gave her the money and went back to pump, it only pumped to $25 so I go back and she claims I only gave her $25! Which I SPECIFICALLY counted the money in the car! So she ended up counting the money in the register turn's out she was negative $40 (Obviously has counting issues) She did not want to call manager to resolve this and gave me attitude. I will definitely be calling her manager tomorrow! Gas prices arent cheap!
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January 2022 by Subhash Medepalli
Rude Staff and their gas stations aren't functional.
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January 2022 by Mark Wolfe
Ok place
