December 2017 by Karen S.
Awful experience. We booked a truck for pickup at this location. The day before our reservation, we received a call from the Dublin location to tell us our truck would be ready. We were surprised, as we had not booked at Dublin - the guy responded "oh, they must have forwarded the reservation to us." Since when can you just forward a reservation from one location to another WITHOUT EVER INFORMING THE CUSTOMER??? But, we needed a truck so we agreed. Today, we drove to the Dublin location to pick it up at the scheduled pickup time. While I am standing in line at the store, the U-Haul rep calls me to tell me that they do not have the truck I need because whoever has it decided to keep it an extra day. So now I have to go to Livermore for a truck. Ridiculous. Get to Livermore - no truck. But they will give me a van. Which is not what I wanted, but I am a bit at their mercy because I actually have to move some stuff today, so agreed. They did say that they would work with us on discounts because of all the trouble - however, when we returned the van that evening (at 6, so not that late), it took a good 45 mins to return - which was exceptionally annoying. Also, they couldn't figure out how to do any of the things they had promised. In the end, I recommend staying away. Sure, you can get a van to shlep around your stuff from here - but decent customer service? Keep looking.
