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December 2023 by Nicole S.
The pharmacy texted me saying that my son's prescription was ready to pick up. The text said "Today's pharmacy hours at 611 SAN RAMON VALLEY BLVD: 8am - 9pm." I arrived in the pharmacy line at about 7:10 pm. After letting me stand in line for 5 minutes, they told me that I could not stay in line and would have to pick up the prescription a different day because I had arrived after SEVEN pm. Seriously?! Don't tell me that you're open until 9 pm and then kick me out for not arriving before 7 pm! What a waste of my time. They said that they have no control over their own text messages. Warning, they intend to repeat this inexcusable behavior for TWO MORE MONTHS!
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December 2023 by Tom H.
They are simply understaffed and in too small a facility for the apparent volume of pharmacy orders; but that doesn't excuse what I experienced today.I called to refill an Rx. Was put on hold with "2 callers ahead of me" for 27 min , still with 2 callers ahead of me. I hung up and tried again at 1 pm today (12/2) and was put on hold with "1 caller" ahead of me.After 10 minutes, skeptical and slightly jaded, I sarcastically commented to my s.o. that I could likely drive to the pharmacy before getting a person on the phone, ha ha, joke's on me!I got in the Camry and arrived at the pharmacy, went inside to find a line of 7 people (not the 1st time for long lines) who all appeared mighty frustrated. All the while the voice response continued to let me know I had 1 caller ahead of me and how sorry everyone is that I am having to wait but they'll be with me shortly. The nice young man usually at the cash register is somewhat slow and very methodical when dealing with a customer. I've found that as the line of customers increases in size, he becomes increasingly slower and methodical.I turned around and walked out and drove home. Getting out of the car, the voice response informed me that it was time for the staff lunch break Now I can't object-these people are overworked.The voice response informed me that I could hang up and call back when the pharmacy reopens or hold on the line to keep my place until the staff returns from their break. With a half hour invested (over and above the 27 minutes from earlier today) I just bided my time on speaker phone.The warnings of 20 minutes to reopen, now 15 minutes and 10 etc. let me know that the moment of truth was nigh and with nearly 60 minutes on hold, upon reopening, I was informed that the staff was now "helping other customers and they'd be with me shortly." Not 1 caller ahead anymore but a new voice response that they're helping other customers. Nearly an hour now and thoroughly jaded I held on just to spite them.After several more "the staff is helping other customers and we'll be with you shortly" responses, the phone system abruptly hung up.Now, lengthy review or not, I'm not feeling so well and I still need to refill my Rx, but I don't have it in me to go back to what will doubtless be a long slow moving line. I've done that at this pharmacy before.I'm going to move my prescriptions to a not Walgreens pharmacy. And my sincere apologies (to anyone bored enough to actually read this silly but truthful rant) for being too tired to proof this review.
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September 2023 by Frank A.
One of the worst businesses around.I am not sure who licenses pharmacists and pharmacies, but this is one pharmacy that should be shut down, raised to the ground and its land salted so nothing grows thereafter!Had a prescription and went to pick it up. The lady at the counter tells me they need another 15-20 minutes, they have already had 4 hours to fill it, but hey I accept that pharmacies may be busy so I decide to go back in a couple of hours.I get a VM in another that oh, we are out of this medication, but will have it in a few days! But if you need it please give us a call!A few days? Man, thankfully it isn't a heart medication but I still need it. Of course I need it! Thats why it is a prescription called into a pharmacy! I don't get my doctor to write a prescription just for the bloody joy of it! And why didn't you tell me this when I was there? Come on people, what's wrong with you!So I try to call. Well thats all there is to it, 'trying', because as soon as I call I am routed through the stupid automated system to hold for a 'moment.' The moment stretches to 20 minutes. By now I could've been to the pharmacy and back, but if anything, I am patient. After 20 minutes the call is picked up, I hear voices but I am put on hold again! Well maybe they pushed the wrong button. I wait for another 40 minutes during which this whole thing is repeated 5 times! I mean, hey, just disconnect the phone go back to your normal lives of not giving a shit about customer service!
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July 2023 by Julie G.
I liked this Walgreens. It is in a good location within Danville near the gym I use to go to for yoga. Plenty of easy parking, shaded spots, and I feel safe coming here. The staff were friendly, the store is pretty well stocked and it was neat and tidy. Didn't look run down like some other Walgreen stores. This location might be my favorite now.
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July 2023 by Lilah N.
I love there fast photos service so much and the customer services is so great! I get all my grand kids photos there.
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September 2022 by Mabel Phipps
Great customer service! Can always find something even if you don’t need it LOL
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April 2022 by Annalise S.
Don't like to do their job here. Non accommodating and like to close 30min to an hour earlier here. Funny how people get paid and are not forced to work somewhere and still DONT do their job. Don't ever recommend coming here or getting your prescriptions here-go to the CVS across the street, at least the people there DO their JOB!
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March 2022 by Diana A.
Terrible. Would rate a ZERO if I could. The pharmacy was randomly closed for a day because of staffing issues, which I didn't find out about until arriving and see a paper posted saying 'temporarily closed'. The prescription called in by our pediatrician, was still somehow 'filled' even though no one was there to fill it. Insurance was billed, so had to pay full price at another pharmacy because this is something that cannot wait, kid is in pain and can't wait 5 days for relief. Complete waste of time and money. Avoid this place, go to the CVS down the street instead.
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March 2022 by Tanya Y.
The old lady who worked at the front cash register was very cranky and rude! No wonder there wasn't anyone else in the store.
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February 2022 by Chris L.
It's very interesting that my photo for this Walgreens and the San Ramon Walgreens have been the featured photos for over a year. I wish I could give this store 4 stars; but, I didn't due to a few very grouchy, rude older employees. I don't understand how they are so miserable and don't even attempt to crack a smile. Thank goodness Donna in cosmetics is here. I remember when she was at the Alcosta location a few years ago. One of the assistant managers George (?) is okay too. It's really too bad because this store definitely has more items and inventory compared to the Windermere Walgreens. When I shop here, my internet/wifi/cell phone reception doesn't work. It's so strange. Additionally, since Covid (can you believe we are going on 2 years), they have a sign that their "restroom is out of order". Hmmm...two years for it to be "out of order" seems excessive. Of course I'm being a little sarcastic because they don't want customers to utilize their facilities. If they had friendlier staff; I'd go out of my way to shop here more.
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January 2022 by Charlotte's W.
When the COVID vaccine administrator next to the pharmacy comes out from behind the little vaccine room, with his mask fully OFF and begins shouting the next person's name...for their Covid vaccine - you know this place is HORRIBLE.
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December 2021 by NP J.
I went there only once, and not again. I wanted to see if they have Covid test kit. The check-out cashier had only one left. She showed it to me. I asked how soon do we get the results. She said she doesn't know (which is a fair point). So I started reading the instructions on the package. I am a fairly educated person, so it would have taken about 30 seconds to read the package. However, in barely 10 seconds, the cashier lady reminded me twice, that there are people behind me (and hence I cannot keep reading instructions). In reality, there was only one person behind me. Reminding me twice in 10 seconds seems to be very unreasonable. I got so irritated that, I did not buy that test kit, even if I really wanted one. Staff shortage? Holiday season? Pandemic? Troubled soul? Maybe/Maybe not. But this is definitely not the way to treat a customer. In such situation, the cashier should call someone in the staff who could be more knowledgeable, and get the question resolved. The cashier didn't offer this, and simply nagged me. I do not wish to disclose the identity of the cashier, although I know her name. But certainly, someone needs some training here.
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December 2021 by Taylor T.
Horrible at answering the phone I was on hold for 30 minutes and when someone finally did answer they immediately hung up and the call ended and I'm back to step 1 Ridiculous
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November 2021 by Jeff B.
They're taking appointments for vaccinations but don't have the staff required to handle these appointments. Expect a long wait. Took me a full hour despite having an appointment.
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September 2021 by Raghuram Prasanna V.
09/07/2021 - I went to pick up photos and also pick up some medication for my child. I went to the register and said I am here to pick up some photos and also wanted to pay for the medication. The clerk asked me to go to the photo section and pick the photos and also told me that I would be able to pay for the medication over there at the photo section since they have a register there as well. The clerk at the photo section rang me for the photos but refused to ring me up for the medication and said that the front register should ring it up. All I wanted was someone to help me out and the store did not have any coordination between their own employees. Remember, I am the one paying for the stuff and the behavior of the photo section clerk was rude. Where has the customer service gone these days? Danville Walgreens - you have to learn to respect and serve the customer above anything else which is what they pay you for.