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February 2024 by Zoya Klimkina
Incompitent Pharmacist. Not able to process insurance. Built huge line of people by not knowinf what to do.
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February 2024 by Shruti Nair
The patience and professionalism shown at the Danville location by Dilsher and his team at the photo counter was unparalleled.
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December 2023 by Fried.Tomato
They are simply understaffed and in too small a facility for the apparent volume of pharmacy orders; but that doesn’t excuse what I experienced today.I called to refill an Rx. Was put on hold with “2 callers ahead of me” for 27 min , still with 2 callers ahead of me. I hung up and tried again at 1 pm today (12/2) and was put on hold with “1 caller” ahead of me.After 10 minutes, skeptical and slightly jaded, I sarcastically commented to my s.o. that I could likely drive to the pharmacy before getting a person on the phone, ha ha, joke’s on me!I got in the Camry and arrived at the pharmacy, went inside to find a line of 7 people (not the 1st time for long lines) who all appeared mighty frustrated. All the while the voice response continued to let me know I had 1 caller ahead of me and how sorry everyone is that I am having to wait but they’ll be with me shortly. The nice young man usually at the cash register is somewhat slow and very methodical when dealing with a customer. I’ve found that as the line of customers increases in size, he becomes increasingly slower and methodical.I turned around and walked out and drove home. Getting out of the car, the voice response informed me that it was time for the staff lunch break Now I can’t object-these people are overworked.The voice response informed me that I could hang up and call back when the pharmacy reopens or hold on the line to keep my place until the staff returns from their break. With a half hour invested (over and above the 27 minutes from earlier today) I just bided my time on speaker phone.The warnings of 20 minutes to reopen, now 15 minutes and 10 etc. let me know that the moment of truth was nigh and with nearly 60 minutes on hold, upon reopening, I was informed that the staff was now “helping other customers and they’d be with me shortly.” Not 1 caller ahead anymore but a new voice response that they’re helping other customers. Nearly an hour now and thoroughly jaded I held on just to spite them.After several more “the staff is helping other customers and we’ll be with you shortly” responses, the phone system abruptly hung up.Now, lengthy review or not, I’m not feeling so well and I still need to refill my Rx, but I don’t have it in me to go back to what will doubtless be a long slow moving line. I’ve done that at this pharmacy before.I’m going to move my prescriptions to a not Walgreens pharmacy. And my sincere apologies (to anyone bored enough to actually read this silly but truthful rant) for being too tired to proof this review.
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October 2023 by Avnish Bhatnagar
Poor customer experience, especially in handling vaccination appointments.
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July 2023 by Marcia Blick McClintock
I have been using them for the last 15 years. The No.1 thing I can say about Walgreens is their Generic Medication is the best of the best. They do not go after the lowest price out there like CVS. You can trust their Generics which is ultra important.This pharmacy has had ups and downs. For the most part they will bend over backwards for you. I would like to say I doubt Pharmacist Benzah gave no reason for not filling prescription of earlier Review. She is very up front and on top of things and will tell you. They are quite strict when it comes to Narcotics as they have a ton of whoops they must jump through or they will loose license. The least hassle with Narcotics is to have your doctor e-script it. Paper prescriptions go through intense scrutiny.Also from April 2023 to date there is a Severe shortage of Pharmacists in Bay Area. It has been especially troubling for this Walgreens Location, Property prices here are especially high in this area and most pharmacists must commute as rent is high also. Now Covid has ended the traffic in the Bay Area is back to gridlock so commute here is a problem. This location has had to shorten Pharmacy hours as the ones there must work a lot of overtime.They are actively trying to hire more Pharmacists and I understand they have found a few more as of 6.28.2023. There will be issues though while the new ones get accustom of Walgreens system. Typically Walgreens is excellent in customer service and will bend over backwards to help. Some customers though, just cannot be pleased no matter what. I love them.
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March 2023 by E B
Staff doesn’t even look at customers in the eyes nor make conversation. Very cold and robotic and not helpful.And no masks.
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February 2023 by Ly Mac
Pharmacy is horrible. Sent me on a wild goose chase calling other pharmacies for no reason when they don’t even have my prescription available.
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December 2022 by T M
Great customer service and friendly staff. I’ve never used this pharmacy but have always had a great experience in all other areas.
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November 2022 by Dana Robinson
Hours of operation do not match online hours
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October 2022 by Melissa M.
Unprofessional employees. It is always painful being in this store. Today the cashier was yelling at another employee and causing a scene, and the other employee started yelling into his radio back at her. Then the cashier grabbed my card from me telling I insert it to soon glaring at me (in the middle of her yelling). Please manage and train your employees to treat customers with respect as well as each other. Issues should be managed away from customers.
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October 2022 by Liz B.
Pharmacy is terrible and that is being quite generous, they don't answer the phone and when they do they hang up on you,cannot answer the basic questions about your medicine . Customer service is nonexistent!!!
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September 2022 by Stephanie M.
Horrible customer service. I had a mistake with my pictures (a mistake on my end) so I called to get help with it but the photo department was busy which is TOTALLY FINE. I was transferred to the next available department where I asked my question about my photos. I was abruptly cut off mid sentence and rudely told the photo department is too busy and hung up on... I still can't believe the blatant disrespect some of these employees have. Not ALL but some.. had the guy told me he couldn't help because that's not his department then it would have been ok. I understand it wasn't his department but all I tried to ask was if it was possible to transfer the photos to a store closer to my house.. I'll never come here again. I've only had one good interaction here with a photo employee about a year ago but other than that it's nothing but attitude and dirty looks. Never again. I'll take my business to ANY other Walgreens. I still love the store just not this location.
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July 2022 by Pormoon Gardner
One of the cashier is very rude.
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June 2022 by D M.
Done with this store!! Morning crew is cranky. Something on sale, they tell you NO...you say come look at tag, they say "can't leave register" they accuse you that you don't know how to use cc prompter when their system is ancient... cvs, you get my business... such a nice crew there!!! Not cranky
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May 2022 by Liam S.
While they didn't have what I was looking for, an employee Paul Gerard made the night of my girlfriend and I. He was very funny and engaging and was quite helpful in finding an alternative for what I was looking for. Major props to him!