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October 2023 by Mary Jenkins
HIGHLY RECOMMEND!!!!!Amazing customer service - friendly, respectful and communicative.They went above and beyond to get us back into our vehicle after ours was in an accident & kept us updated the entire way (over a month). They never let more than a few days go by without letting us know the progress.Special shout out to Nicole!The people at this location are great!
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October 2023 by Brian Trainor
They did a great job repair our car, working with insurance and even driving the vehicle to our house when finished. It's not fun dealing with collision but this company made it much easier to deal with.Services: Painting
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August 2023 by Nate Rolls
I had my car recently repainted. However, the paint shop did not properly reattach the the doors. I took my car to Caliber Collision for an estimate on the door realignment - it took only a few hours. The staff was professional and courteous. I highly recommend Caliber Collision and their team to anyone needing basic or complex car work.Service: Body & Trim
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July 2023 by Eduardo Dominguez
My car was broken into, and needed it fixed ASAP. I've always taken my vehicles to get repaired at caliber, and they have yet to let me down. I had called to set up an appointment and i showed up on the wrong day a week earlier. I got a bit upset because I had already missed work to take my car in, but they stepped up and squeezed me into their tight schedule. They repaired my window and fixed a dent that was caused during the break in. I could not tell there was ever a dent there, hopefully i won't be back soon but caliber will always be my repair shop for all of my vehicles! Great shop, very friendly staff!
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June 2023 by Tobi Onadeko
Nicole was amazing! She kept me informed through the whole process. She’s literally an angel and I can’t thank her and caliber enough!
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June 2023 by Natalie Vang
The customer service was great and they always kept you up to date about your car. 10/10 will recommend!
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June 2023 by Courtney B.
I had an excellent experience with Caliber thanks to Nicole, who was extremely helpful and communicative throughout the whole process. My car was sideswiped across the rear door and bumper, but overall the damage was fairly minor. Since I am a college student and hadn't dealt with many mechanical/autobody shops before, Nicole walked me through the whole process and took the time to make sure I understood everything before we proceeded. The entire process from drop off to pickup took a little over a week -- not bad at all! Plus, Nicole kept me updated through email and by phone, and even sent me pictures of the car to show what stage it was at in the repair. The repair looked perfect, right down to the shade of paint. A few days after I picked my car up though, I noticed some minor damages at the site of the repair, including peeling strips of rubber and paint and grease stains on my cloth seats. I contacted Nicole about it and she immediately set up an appointment to replace the rubber and clean the seats. And as an added bonus, she even kept the store open a little late on a Friday evening for me so that I didn't have to wait until Monday to pick up my car. Stellar customer service and the car looks good as new. Thank you, Nicole!
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May 2023 by Felipe Loza
They came pick up my car from downtown Sacramento, I got my rental car, Caliber contacted me often, they keep text me and letting me know how the job was going, very professional, they talk to me, the lady the took care my case was very friendly and knowledgeable, she was very friendly every time she talk to me, my car was right on time when they promised, I’m really happy with the job they did, I give them a 10 + great job guys.Service: Body & Trim
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April 2023 by Ashley Sawyer
I felt well taken care of while my vehicle was being repaired. The shop did a good job setting my expectations on the timeframe and kept me well informed through every step. I really appreciated the level and frequency of communication.Service: Body & Trim
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April 2023 by Cindy Anders
Caliber Collision was very thorough in repairing my car after it was rear-ended. They kept in contact throughout the process, giving updates on progress and they completed work earlier than estimated. The work appears thorough and well-done.Services: Painting
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March 2023 by Emily K.
THE WORST CAR REPAIR EXPERIENCE I'VE HAD. IRRESPONSIBLE AND RUDE STAFF! I brought in my car to fix at their shop because it was one of the few car repair shops available at Davis. They told me that the new part would arrive one week later and that my car will be ready within one week. A week later they claim that the new part has only just been ordered and that they are not sure when it will arrive. 10 days passed by and I was in a hurry to use my car because I needed it for a long distance business trip two days later. So I told them not to worry about it and just put the old part back for me and I was willing to pay the $140 fee since I needed the car immediately. They said it would be ready the next day. Next day I called them and it took about 1 hour of waiting on the phone and transferring between 3 different people before I could reach them. When I managed to reach them, they said the car was still not available for pickup! They said their manager was away on leave and will only be able to address my question tomorrow. I asked if there was another staff member who could help but they kept pushing the blame to each other and said that their manager was in charge of it and they had no idea why the manager was unable to resolve the issue effectively! HORRIBLE TEAMWORK AND CONSTANT PUSHING OF BLAME AROUND! I decided to take matters into my own hands and went down to the office in person, yet they continued to state that their manager was away and pushed the blame about. I felt angry, helpless, cheated, and left defeatedly. An hour later I got a call saying that they had put the old part back into my car. They said their technician managed to put the old part of the car back. I was relieved but in DISBELIEF. THAT WAS A ROLLERCOASTER OF EMOTIONS. So it was really that easy for them to put it back but they were being LAZY AND IRRESPONSIBLE. It took A LOT of following up with them, interrogating, and pressing for information before they finally relented and did what I paid them to do!! When I went to pick up my car in the office, the older female staff member with spectacles was very scornful, dismissive and contemptuous. The young blonde female staff member was also laughing at the situation and mocking me for the disaster I was in. These ASSHOLES know they can get away with being rude and unprofessional because they are one of the few car repair shops in Davis and everyone needs their service. DO YOURSELF A FAVOR AND TAKE YOUR BUSINESS ELSEWHERE.
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March 2023 by Bob Miller
From my first phone call, Caliber made the experience seamless! Nicole (mgr) and Ashley were especially nice, but also incredibly professional. Explained the pros and cons, and went out of their way to help with the communication during my "out of town" trip. Car was ready as promised, and what a GREAT job!!. Well done, Caliber!!Services: Painting
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February 2023 by Todd Heberlein
I became a statistic when my catalytic converter was stolen from my Prius. My insurance company recommended/uses Caliber Collision, and I found their quick replacement of the part and friendly service very welcome. They even did a very nice job cleaning the car both outside and inside before I picked it up.Service: Body & Trim
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February 2023 by YS J
Ripped tire fragments in highway damaged the front bumper, under shield, unknown parts of my car, so I left my car in the shop for repair. I'm glad it's been repaired neatly.Service: Body & Trim
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February 2023 by L D
I needed some work done on my car and what would be a stressful errand was actually good. I work night shift and I was really tired and was not in the mood to be dealing with this kind of thing. I took my butt down there, way past my bedtime, and Nicole helped me get started. Her positive attitude made everything a little better. I do recommend this place for quality work and customer service! Will definitely be returning with my auto needs.Service: Body & Trim