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November 2023 by chris p.
I purchased a 2021 Chevy Silverado from another dealership and have had nothing but problems. After multiple attempts from another local Chevy dealership to fix my truck it was still leaking fluid, overheating, and breaking down. I took my truck to Hanlee's for a routine service and they were able to find multiple problems within the first 15 minutes. The service advisor German Franco went above and beyond helping me. He was honest and provided me with multiple options on how to get my vehicle fixed all under my trucks 100K mile warranty. I paid nothing except for the maintenance that I took it there for. From now on I will always bring my truck here German has earned my trust.
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September 2023 by Dave A.
Hanlees Service had my 2021 Z71 for over a month, needed a new engine after 20k, no offer of a loaner, no help with rental costs, dealership never called me to update me or even tell me that they were replacing the engine. I had to call week after week, where I was met with unprofessional customer service. It's not their fault that the engine had the problem, but they represent the manufacturer and clearly they aren't putting the customer needs first. When I was picking up the vehicle I asked the service manager to call GM with me to raise my concerns about my rental car bills he indicated he didn't have the time. To add insult to injury, the car was parked outside and was covered with a thick layer of dust when I picked it up, I asked about a car wash and they informed me that it wasn't something they offer. I can't recommend the service department based on my interaction with them. I am hopeful the mechanical problems are fixed.
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June 2023 by Jen M.
Showed up at this dealership right as they were closing do to hearing metal on metal on my sons brakes. The service manager German asked his employee to stay after hours to check the brakes making sure it wasn't an immediate safety issue. German was doing everything possible to take care of us and it was after hours. Both German and his employee who's name has escaped me (apologies) were very kind, professional and accommodating. Our car isn't even a Chevrolet nor did we purchase it at this dealership and they still wanted to help us. Highly recommend!!
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May 2023 by Dane E.
I had my car towed to Hanlees Davis Chevrolet during an emergency mechanical failure in my car and I wish I could have gone anywhere else. The service manager is an extremely rude person. I had to request the itemized service list be emailed from him several times before the document was sent. He treated me with disrespect assuming I couldn't understand the paperwork and insisting that I drive to Davis from Sacramento knowing my car is in his custody. He repeatedly said I needed to "visually see the forms" with him instead of just letting me work out any issues I was having with my warranty coverage with the company that I have the warranty with. Every step of the process of getting my car fixed has felt like the service manger trying to swindle me out of more and more money. He also said "too many people are involved" when I asked him to reach out to my claims adjuster because they had additional questions about the work being done on my car. I am not sure how many claims adjusters contacted him on my behalf but I can't imagine it is out of the ordinary to have verify work with claims people and warranty groups. If I hadn't had an emergency I wouldn't have gone there and now after this experience I would never plan to come back. If you are thinking of taking your car to this place just know, there are much better options.
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February 2023 by J P.
My Chevy Volt's warning light was beeping like crazy on my way back from SFO indicating an overheating engine. I took it to Hanlees on December 20th. The mechanics diagnosed it to be a sensor problem and informed me that due to a parts shortage, it would be about 2 to 3 weeks' wait. On Friday January 13th, the parts were still not available and Service manager Herman Franco referred me to GM Customer service. It took another 3 weeks for GM to come through and I was finally able to pick up my Volt today. Herman worked empathetically with me throughout this process and he treated me as a person rather than a run-of-the-mill customer. On top of this, he found a way to waive the $2000 cost of the parts and labor! Definitely FIVE STARS in service and compassion---we appreciate it very much!!!
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November 2022 by Zeb A.
The service department is 100% clown shoes lead by Bozo himself German. A check engine light went on, being that I don't travel with my OBD reader and it went on right by a Chevy dealer I pulled in to find the problem. German, the incompetent "manager" he is, was overwhelmed with all 3 customers in line at 8 AM and was turbo flustered. After listening to him argue with an employee about rotors not looking the same when comparing it to stock photos and the other employee repeatedly telling him that "its stock photos, not actual Camaro rotos" it was my turn to get lied/up sold. I asked him to get somebody to check the code and then the lies started. He said it will be a $200 charge (fine I get it), and it would take 2-3 hours to read the code, then it got bad. I questioned why it would take 2+ hours to read a code and he said "its not that easy to read the OBD codes (what a lie), and to take that long is insane! The check engine light was on so I felt I had to keep it there. I ordered a Lyft and the truck was in the shop even before the Lyft driver picked me up. Fast forward to 4:30 PM I get the call that the diagnostics was complete and there was 1 injector plugged up and they wanted to replace all 8 for the low price of over $2000! I told him that I will be there to pick it up and I'm not paying $2k for injectors then ordered a Lyft. While waiting for my ride, I called a different Chevy dealer in Elk Grove and they said they can do the same for less than half the quote of the afore mentioned clown show. When I arrived at the circus German looked at me as if he had no clue I was coming to get my car, even after I told him I was less than 30 mins ago. When he was closing out my ticket, I asked him if he read any google or yelp reviews about the place and he said no. When I said he should because they talk about him, by name, he said "ohh well, that's their opinion". I also informed him that people read the reviews and if they don't go there he won't have a job. He blew me off, lied to me about my car being taken apart due to the diagnostic, extremely unprofessional and I left. Long story longer, DON'T GO TO HANLEES CHEVY! They suck
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August 2022 by Marty Allen W.
I took my car in for service on Friday August 5th. Apparently my turbocharger had begun to fail. I had already checked the official Chevrolet website for the correct part before contacting the dealership which is also listed on the Chevrolet website. Once I had the car checked out and they confirmed the code, P0299, I was told that the original part issued with the car wasn't available and that I would have to get a different part. When I got home I checked the part number they listed to confirm compatibility and was referred back to the original part I had already priced. I confirmed the original part was correct and price for it on three different Chevrolet websites. When I cross referenced the new revision part on the same website and they indicated the new part was not a match. I immediately contacted the service manager with my concerns. It became quite after clear a few emails back and forth clear that the intention was to sell me a part at several hundred dollars more than the price of the original part and that the original part was still available and recommended despite their representations. The parts office indicated if I could locate the original part that they could install it. So I got the original part only to be advised that if I insisted on installing the part I had located that if anything happened with regards to the repair work they would did, there would be no warranty... hint, hint.. and I would be charged a 20 percent restocking fee for the part they ordered on top of the repair.. it was suggested that I agree to pay for the service instead of questioning them on their actions. With a little further research I also found that part they were trying to push on me that cost several hundred dollars more is actually listed for sale by an authorized dealer for about ten dollars less that the price of the original part. They were trying to charge me over two thousand dollars for a one thousand and three hundred dollars part. When I caught them they started getting really nasty. I fear they will now sabotage my car. There's another post on here from April 2022 with similar concerns, I wish I'd came here first and read the reviews. You should avoid these people if at all possible.
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June 2022 by Jamie D.
I have taken in my Chevy Bolt (all electric) car to German Franco and team multiple times for a variety of reasons. There have been some challenges with the battery, which Chevy had to resolve, and it was inconvenient to have to bring it in multiple times. That said, German was SO helpful and nice (Jen too) and helped make the multiple visits as painless as possible. (On another note - I love my car, and would buy it again. Electric is the best)
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June 2022 by Olivia B.
I'll keep this short and sweet German and his team don't know what they're doing. There were so many issues and still issues with the work his team did on my truck. From taking a month plus to diagnose my vehicle to an additional two months to complete the job wrong, there is not enough time to explain all the misinformation, inconveniences, and inconsiderate things this manager put me through. Long story short, my complaint is not just going to the BBB; I will need legal counsel because they had me that messed up.
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May 2022 by Nancy B.
I had a very frustrating experience with the service department. It seems that the workers don't communicate with each other well.
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April 2022 by Jeff B.
The service Department Manager is dishonest and unprofessional. They had my truck for about TWO MONTHS for what started out as an engine light related to the turbo. New seals, turned into a new turbo which wasn't new at all but reconditioned. I got a bill for $6000. Well, the reason it took so long I was told, the mechanic working on it is new and slow, but you want it done right, right? After numerous promise dates came and went, I finally got it back. A few days later a low coolant message came on. I add a gallon of coolant, but the message is still on. Mgr. tells me it's probably just a sensor. I should just ignore it he says because it's expensive to change out. He argues that it's not related to repair. He clearly doesn't want to deal with it and quite frankly I don't want to deal with him any longer. I guess they just didn't put enough coolant in. I watch it during the next four months. It's not running hot and there is no coolant leaking on the driveway but the message never goes away. I get the oil changed somewhere else. They add a gallon of coolant and say it looks like it might be leaking from the turbo. The message is gone, imagine that, what a coincidence! I drive it eight miles, low coolant message is back! I don't want to deal with Hanlees again but they're probably responsible for this sloppy repair, so I take it back. Mgr. wants to charge for a diagnostic. Then tells me it's a small leak on a hose that no doubt needed to be changed during the first repair or they damaged it during the repair. The Mgr. knows I called him about the problem months ago but I should have brought it to him then, he says. They charge me $438 more for the repair. Initially he tells me no shuttle service to Winters from Davis. I complain enough they kindly (sarcasm) don't charge me for the diagnostic and pay for a Lyft. I own two Chevy's and a Nissan. I'll never buy or repair my cars again at Hanlees! I've got way more to say but this will have to suffice.
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November 2021 by Georgene R.
German Franco, the service manager is honest, reliable and knows his stuff. I had a problem, that I thought was a big problem, with my Chevy bolt. It turned out to be not a big problem. He didn't try to gouge me with extra service. I left a very happy customer. Recommend highly.
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November 2021 by Jason K.
I had a very positive experience at this dealership's service department. The manager, Mr. German Franco, worked with me and understood my situation. The rest of the staff were also very friendly and professional! I will definitely go back for future services.
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August 2021 by Brad J.
I have taken my truck here twice for an oil change and tire rotation. Both times have been great. German got me in even though I called around and could not get an appointment at the Woodland or Vacaville chevy dealership. Thanks to everyone at Hanlees in Davis for getting my oil change done!!!
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August 2021 by Junior P.
I made an appointment for Monday morning I'm there on time I call at 4:30 thinking maybe it's almost done And they say they're backed up and have no time for it. Why not call why not communicate?? Hernan was very poor with his customer service skills on the phone saying if Davis isn't good enough take it to John L in Roseville Very poor experience I agree I like many others do not and will not come back here
