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October 2023 by Stephanie Hall
I like the layout of the store. I can usually find what I need quickly. If not the staff are always helpful.
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June 2023 by Mary Williams
I have been purchasing dog food from the Davis, CA location for more than two years. However, recently I went to Higby's in Dixon (10 min drive), I noticed that the same NutriSource Chicken/Rice #30 lb bag of dog food was priced at $51.99, which was significantly less than the $64.99 charged by Pet Food Express in Davis. This price difference is quite substantial, and I believe that Pet Food Express needs to reevaluate its pricing strategies to avoid price gouging. Pet Food Express price match policy is antiquated, they want me to call Higby's everytime I purchase dog food, so they can price match. This way of doing business is not practical in any way.It appears that Pet Food Express prioritizes profit over customer service.
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January 2023 by kristine m.
The store is clean, the cashier was friendly, and they have an abundant selection of chews for my picky dog. I was able to buy some tendons, beef cheek chips, and different shapes of bully sticks. they also sell "real food for dogs" in the freezer. I also like how it is located next to a coffee shop and safeway so it is convenient when doing errands.
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January 2023 by Marc B.
Great selection, super friendly, super knowledgeable. It's not the closest place to me but it is the place that I go for all my pet supplies. And now I found out that if I spend $30 or more I can order online and they'll deliver the same day for free, I may never be back in the store again! Love this place.
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January 2023 by suzanne e.
The store our cats food came from recently went out of business I didn't know where I was going to get a finicky cats food from. I went to pet Food express it was closest to my home I walked in the door and right away Emily greeted me and asked what she could help me with. I asked her if she Carry the brand Fromm. right away she did I asked if she had a certain flavor she said yes we do. Emily brought me right to the food I was so happy they carried the same brand my cat eats. She was very knowledgeable of where things are in the store what they carried even the flavors I was very satisfied with how Emily handled things I asked about cat toys she's not only brought me to the ,toys but explain to me what toys interested cats the most and why. . Emily also told me about Buy three get one free whether it's toys or food and if my cat didn't like it I could bring it back she was extremely knowledgeable and helpful. I hope to see her next time I have to get to the store.Susanne
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January 2023 by Ashley Mcarron
The older lady was very rude to me, she really didn't have to be. it was unnecessary and unprofessional. Don't know what was up hers but her whole demeanor was very mean, uninviting, towards me you're having a bad day don't take it out on others I have worked cashier, retail for a long time and customers have been extremely rude to me and I was still very very nice and helpful she needs to learn how to be more professional by not bringing her personal issues to work that's not my fault you have issues. after our encounter now I don't even want to go back there I like the other girls they are actually HELPFUL and PROFESSIONAL but other ol lady had ruined my experience here. Such negative Karen vibes. ??
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October 2022 by Shirley Fenile
Nice store, ease of parking, excellent coffee next door AFTER you shop. Lol. I just wish the shipping warehouse would ship them more Fromm canned dog food, pate. And, life would be even better.
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October 2022 by TrapJesus916
Was a pleasant surprise to come home open the bag of treats and toys I got my dog and there was a hand written thank you note inside and a $10 dollar off coupon for next time ? was in the store for a minute but looked very clean and they got everything and then some..aleast for my dog they do..I recommend going here I liked it.
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October 2022 by Marissa P.
This pet store has great quality food. And a lot of healthy looking options for your pet. And there is a pet washing station! However, the older lady that works here ,to put it bluntly, is odd. She questioned our purchasing options which would be fine if she was giving some sort of feed back. But instead she questioned why we were buying puppy food. When we clearly had a puppy with us. She questioned my boyfriend as well while I was still browsing and made him feel stupid for not responding to her questions in a way she liked. It's simply not constructive and unnecessary. We didnt even ask for her opinion, we were simply shopping. Although this store has great options for pet food and treats, petco has great customer service and great options as well! They did however mention there is an online purchasing option. Which I think i will take a look at if I am looking for a specific item that only this store carries. ** the younger lady that was with her was very kind and helpful. She did an awesome job!
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October 2022 by Dorothy R.
Wishing we had one in Fairfield! They carry such a great selection of everything dog. I have been to two different stores: one in San Pablo and the other in Napa. Totally love the consistency. My dogs even love going. I have a very finicky Mal and she does so well in PFE, still doesn't let anyone pet her but definitely comfortable with walking about. The staff also know not to try to pet her, unlike some of the other pet food stores we have frequented. It is worth the drive to either store and we will continue to shop there. May even try the pet tubs...
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September 2022 by A K
I love this location. Went to the Roseville one recently and did not get the same treatment. Made me realize how great the staff members are at the Davis location :D
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July 2022 by Amy A.
Amazing service from Adele and from the rest of the staff. Helped out our puppy that we just got from a breeder that had ticks on him. I would come back if I live here.
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July 2022 by Lacey Kolvoord
Lots of parking, staff is super friendly, love the buy 3 get 4th one free!
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June 2022 by Chris H.
Pet food express has options for pets that no one else has in store and really promotes healthy happy pets.
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June 2022 by Chris Kwan
Awesome place with great staff. Manager took half an hour explaining all the pros and cons, going through the process of how dog food is made to help my dog's food allergies. The food she recommended works great for my dog. He enjoys eating it and no allergic reaction! Thank you so much!The buy 3 get 1 free of any item in the store is awesome. Wish more places did this. I always get 3 big bags of dog food and get the 4th free!
