Safeway Bakery offers a range of baked goods, including cakes that are noted for their taste and appearance. However, customer service experiences have been mixed. One customer shared a frustrating experience when picking up a birthday cake. Despite ordering in advance, there was confusion about the order status, leading to a lack of clarity about whether the cake would be ready on time. The initial staff response was unhelpful, but after some persistence, a manager stepped in to resolve the issue and even provided a complimentary smash cake as a gesture of goodwill. The Safeway location itself is praised for its organization and pleasant aroma, standing out compared to other stores. The area is also noted for being safe and well-lit, making it a comfortable place for customers, especially women, to shop at night. However, some customers expressed disappointment over the limited availability of store brand products like Signature Select and O organic. Overall, while the bakery has potential with its tasty offerings, improvement in customer service could enhance the shopping experience.
Julie is an amazing employee! she is always extremely friendly and knowledgeable. They are definitely lucky to have her.
July 2023
This Safeway is in a nice area and the parking lot is well lit and feels safe at night (I am a young woman, so this is pretty important to me). However, I am disappointed that this Safeway does not carry a majority of the "store" brand products (Signature Select, O organic, etc).
March 2022
I like this particular Safeway. It is very organized and it actually smells better than other locations. That's one thing you are here is how I stores well this one smells OK and the employees are great as well
