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March 2024 by Deborah Z.
Slow delivery. No substitute s. Waiting another 10 minutes. If it,s all good if the order is complete.
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March 2024 by Jebidiah S.
I'm writing to share my recent disappointing experience at our local Safeway, specifically regarding an interaction with the manager, Lloyd. I usually appreciate Safeway for its convenience and selection, but this visit left a lot to be desired in terms of customer service. Upon raising a concern about a product, I was met with what can only be described as a dismissive attitude from Lloyd. Instead of the helpful and understanding service I've come to expect, I felt disregarded and disrespected. This is not about a single interaction but rather how such experiences can tarnish the reputation of a store that many of us rely on for our daily needs. I believe in constructive feedback and hope this review serves as a call to action for the store's management team. Training in customer service and empathy could greatly improve interactions and ensure that all customers feel valued and respected. The community deserves a welcoming and friendly shopping environment, and I am confident that with some attention to these concerns, our local Safeway can meet that standard. I look forward to seeing improvements and will be happy to update my review to reflect positive changes in the future.
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February 2024 by William A.
I recently left a previous review about the West Covell Safeway selling outdated items. Back then I had 3 experiences purchasing their Suriname artificial crab flakes that were outdated twice and once where it was due to outdate on 2 days. Today I shop there because I only had a couple of things to purchas. One was shredded cheddar cheese. The first one I picked up documented "best used by January 10th". Today is February 20th. Finally found one that outdated a month later. Just be aware that you should check outdates when shopping at the West Covell site.
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January 2024 by William Alger
Went to the sandwich section. Ordered a turkey club. They literally only placed two thin slices of turkey on the sandwich. Never seen a sandwich shop or store sandwich shop place so little meat on a sandwich. I apologized and said I would need to cancel that order after they started to prepare. The person preparing stated they were embarrassed too and offered to place a couple of more slices of turkey. I thought that was very kind and continued with my order. However, it was still less than half as much as any other chain sandwich shop.Just another reason not to shop at the Covell Safeway. Still didn’t have several items that are usually in stock.I wonder when, if ever, Safeway leadership will change local management. The entire team is much less friendly and we have shopped there for over 20 years. The East Davis Safeway is much better.
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January 2024 by Jonas Willaredt
When you dont need bags at the self checkout, a alarm rings and a cashier checks, if you really have no bags. Even with these inflated prices they make sure they dont loose a penny for bags. Therefore they suspect every customer of stealing bags. This is wrong on so many levels. Greedy management!
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December 2023 by sneha patel
Better Safeway than most - but a lot of bare shelves and Marybeth is a pretty aggressive checker - pleasant enough but please don't throw my groceries around ma'am
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September 2023 by C A.
I have come to this Safeway here and there over the past 7 years. This Safeway appears to be older and is small compared to other Safeway stores that I visit. I went here during the weekend and didn't have a good experience. Mainly because of the customer service. I went to the deli to get some sliced meat and the employee there acted like she was frustrated that she had two customers to help. She said it was just her at the counter, which I can understand, but she only had two customers. Then there was a guy stocking in the produce area that I asked for help. He did help me, but he seemed frustrated that I asked him a question. Don't get me wrong, I can imagine times are tough if this particular Safeway is understaffed, but employees shouldn't let their frustrations show to customers. With that said, our cashier was nice and helpful, so it's not all the employees. Some of the employees at this store are nice and helpful. I don't think I will goto this particular Safeway anymore even though it's much closer. I'll start going to the other Safeway in Davis and see if it's better.
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September 2023 by Brett
Aisles are too narrow, they are constantly out of many products, the meat department smells spoiled, the produce department is full of wilted or unripe or overripe products, and the customer service is poor. The parking lot is also awful. Go to either trader joes or either nugget location for a better experience in every way imaginable.
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September 2023 by Kazi H.
This Safeway has extremely incompetent staff who both waste your time and your money. I have been up charged on products and been held up by a certain employee on multiple occasions during checkout. Genuinely a baffling establishment who constantly tries my patience.
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August 2023 by T G.
Been shopping here for a while as I am a UCD student. The understaffing is IMMENSE. Usually only 1-2 registers open at a time and it's very difficult to find an employee for help. Most of the employees you can tell are doing their best in terms of the situation but there is this one employee that is AWFUL. I've had her as my cashier multiple times and she is the slowest cashier I have ever encountered. A few weeks ago, my boyfriend went to buy alcohol (he is 21) and she forgot to ID him. This could've been a huge liability issue for Safeway! Recently, my boyfriend and I went grocery shopping and once again, he purchased alcohol but she refused to sell it to us because I wasn't able to provide ID (he was the one paying and buying the groceries, I was just standing over to the side). We tell her we've never run into this issue before and she just stands there with this blank look in her face. After paying, we check the receipt and believe or not, we were charged for the alcohol! Even though she said she could not sell it to us? So we tell her this and ask if we can take it and she looks all confused and says all snotty "yeah." Wtf?? Get it together! I wish I knew the name of this employee because such incompetence should not be tolerated. Train your employees better or hire more competent ones.
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July 2023 by Frank P.
Julie is an amazing employee! she is always extremely friendly and knowledgeable. They are definitely lucky to have her.
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July 2023 by Sara D.
This Safeway is in a nice area and the parking lot is well lit and feels safe at night (I am a young woman, so this is pretty important to me). However, I am disappointed that this Safeway does not carry a majority of the "store" brand products (Signature Select, O organic, etc).
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July 2023 by Jean Lund
Many varied items available. Many refridgerated units trigger mold allergies.
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May 2023 by Kirsten Quong
Always clean and well-stocked. Would have been five stars from me but this location has some serious work to do training their self-checkout employees. These staff members consistently overstep customer boundaries and provide unnecessary, unwanted “help.”For example, at my visit today, I reached down for a second to look in my wallet for the proper debit card and an employee came over and hit the “pay” button on my screen without asking me or even greeting me first. I was not incapable of doing this myself and I was not holding up any lines. Even if there were a wait, I found this to be completely rude. The employee acted as if I was incompetent or a burden and didn’t even think to ask explicitly if I needed assistance completing my purchase.This type of disrespect for autonomy and physical boundaries has happened to me before with a different associate at the self-checkout, as well as to my partner who often shops here with me. Things like touching the screen, touching my groceries, and telling me what to do when they were not asked. Highly infuriating.
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May 2023 by patricia lucero
Love the workers here.. the bargain bin in the back is always a favorite where I can get items half off..
