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November 2023 by Margie H.
Been with Travis for a car loan twice. My interest rate is low. Never have a problem unless its my fault. Computers and I have issues! But never a problem with the bank!
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October 2023 by Brei L.
The tellers, customer service, loan officers are extremely personable and helpful Great communication, Travis cu worked with me to help me where my greatest need was at the time. Thank you Travis cu and team players
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September 2023 by Thomas F.
Travis continues to amaze. They just rolled out another new on-line banking system that is flawed. It's bill pay feature has deleted all my bills and reinstalled those from about 10 years ago. Trying to get help by phone is useless. The wait times are enormous, the people who finally answer are unable to fix the situation, and all I get is delay. When a person calls in they are prisoners of the Travis phone system which plays the same horrible music over and over again, interspersed with self promoting advertisements for Travis. This is not the first time Travis has made major mistakes. Their service is unreliable. They have no respect for customers' time. Their mistakes are embarrassing. Go to another financial institution!
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July 2023 by Brett Bertoldi
They helped me out last minute with a POA I had for my dad's bank. Squeezed me in when they didn't have to. Great bank to work with
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May 2023 by Jacob Roney
They keep charging me for an auto loan that's up to date and I'm getting overdraft fees from my bank. Called and they say that I'm late and it's probably my fault or my banks fault.P.S they got it straightened out and any fees we're reversed. I also received a call and got an apology. For me this is a huge plus and shows a lot of care for the customers. Thanks Travis Credit Union for making it right even though I do have some extra grey hairs from this ?
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March 2023 by Jorge Mendoza
What a horrible experience I asked to speak to the manager a she refused to speak to me so what’s the manager here for ??? I had a simple question an it goes ignored this Davis branch is horrible horrible !!! I went to the Dixon branch and got it taken care of the manager there was so helpful. We need more people like that around helping customers
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February 2023 by Diane Layman
1 star for the inability to get through to them for on line acct reset. Acct was locked for some reason. Tried for 4 consecutive days. No one returns my phone calls. After trying to get through to the posted 1-800 number, and calling every branch in N Ca only to never reach anyone, my home closing was delayed. I was unable to retrieve my funds. I am out of state so I was unable to walk into a branch. Needs to be fixed.5 Stars though for my past in person experience.
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February 2023 by Pete Kumler
Stay away from TCU. I've been with them 15 years for both personal and business. Fed up and now moving accounts. Here's why -- they were never able to get ACH working after years (they admitted they don't know why). Significantly higher interest rates than competitors on auto & home loans. App doesn't work 30% of the time when making remote online deposits (so frustrating). Employees don't take accountability. Often the website is down showing some "Microsoft Server Error". They don't answer their phones -- ever! Can't display member monthly statements online using Chrome or Explorer browser (you must use Firefox). ATM didn't dispense $400 w/draw at partner bank last month, TCU, still has yet to acknowledge the error, even after going into branch to report it to the manager directly (we tried calling, but remember, they don't ever answer their phones); now we're forced to file a complaint with the Consumer Protection Agency b/c that's our only recourse it appears. You would be better off stashing your cash in a shoebox under your bed.
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February 2023 by Gyro Stop
I was only trying to make a phone payment, 33 minutes of wait, and since i happened not to have my loan number handy, the representative very RUDELY said she couldn't help me..This was the worst experience i've had, especially after waiting so long on the phone for help and willing to pay the $15 fee..This is my 2nd auto loan with Travis, and FOR SURE it will be the LAST TIME that i will ever work with them, infact i will be looking to refinance the remainder of my loan with Safe Credit union or else..Travis is FINISHED FOR ME.
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February 2023 by Layla Layla
Do NOT trust their money counting machines!Count at home and if it doesn’t equal their machines INSIST they do it by hand!Sit down with them if you need to to be on the same page.
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January 2023 by Pete K.
Stay away from TCU. I've been with them 15 years for both personal and business. Fed up and now moving accounts. Here's why -- they were never able to get ACH working after years (they admitted they don't know why). Significantly higher interest rates than competitors on auto & home loans. App doesn't work 30% of the time when making remote online deposits (so frustrating). Employees don't take accountability. Often the website is down showing some "Microsoft Server Error". They don't answer their phones -- ever! Can't display member monthly statements online using Chrome or Explorer browser (you must use Firefox). ATM didn't dispense $400 w/draw at partner bank last month, TCU, still has yet to acknowledge the error, even after going into branch to report it to the manager directly (we tried calling, but remember, they don't ever answer their phones); now we're forced to file a complaint with the Consumer Protection Agency b/c that's our only recourse it appears. You would be better off stashing your cash in a shoebox under your bed.
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January 2023 by Diane L.
I love this place. Customer service is tops. Rarely a line, plenty of staff. I have banked here for years, wired money, and pursued loans. They are amazing. I have experience with other banks and have had my best experiences here at my local credit union. My only recommendation is that their global number (1-800-877-8328) leaves you on hold for an eternity without a call back option or updates as to your place in line. That could use improvement
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September 2022 by Joe Alcorn
Absolutely stay away.....I've had a terrible time as a customer and all I am trying to do is set up automatic payments!! There are always 30-60 people ahead of you on phone calls and it takes at least 15 minutes to reach someone who has never been able to help. There is no way to pay auto loan bills online, so they force you to call in each time and they charge a $10 convenience fee each time! I already submitted the ACH transfer form and the one time I got someone on the phone they told me it may or may not go into effect by next month. That was last month. I mean that is either completely incompetent or completely greedy but probably both. Travis CU I dare you to call me and set up automatic payments but I'm not sure you can pull it off
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July 2022 by Sushil Acharya
I was in Davis branch today to reactivate my account. Costumer service is very bad, I had to ask for new card and he did not give me member number, I reached home and call them to help me log in from my phone, she denied because she can not provide me member number which is fine but she was very rude. Very bad service, I probably deactivate my account again.
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July 2022 by Marsha Coupé
I recently left a large bank, with a deservedly bad reputation, for California's 12th largest credit union, #TravisCreditUnion, at the suggestion of my solicitor, also in Davis. There is much to recommend #TravisCreditUnion, which I'll list here, along with a few suggestions for improvement.PROSFriendly, genuinely helpful, experienced people work here.Small enough to be personal, big enough to have the resources and options most people want.Solid online banking with a decent App.Community-minded, local and independent.Comfortable, attractive office.Good location.CONSThis isn't just #TravisCreditUnion, but nearly every business, including Travis, doesn't answer the phone. I want to call my local Davis branch and have a person who works at that branch answer my call.One disabled parking space is not enough. At least two please.Don't email me with an address titled 'accountservicing'. This guarantees it will end up in my junk folder, unseen and unread. Use #TravisCreditUnion as your email address -- and try to make it look less like spam. Also, while we're on the subject of email, what is with the serif font? Dated and hard to read. Sans Serif Font Please. Something like 'Futura'.Even with the the cons noted above, if you're looking for a local credit union in Davis, this is a good choice.
