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June 2024 by Victor B
I was charged $7 for cashing a US Bank check because I don't bank with them. I called customer service and they said it was up to the branch to charge (or not). This is the first time a bank has decided to charge me for not banking with them.
I am on a fixed income and for personal reasons, I am not able to open an account.
This particular branch does not care for the people of Davis. It's unfortunate that they prefer to make a few extra dollars from the disabled.
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May 2024 by Bri Symone
I have been with US Bank for years, I used to always come in person. This was my first time back in awhile. They seem to have all new tellers from what I remember. They are not friendly like they used to. In particular the teller named Hiba, she was not welcoming, rude, and no customer service skills. I'm making money necklaces for a graduation gift and need fresh money, I asked her specifically for fresh bills. All she did was look in her drawer and start giving me bills that weren't fresh. Arent you guys a bank? When I asked her if she had fresh $5s, all she said was no. Instead of her saying, im sorry we don't. She has no customer service skills, and is very rude. She does not need to be a teller. Very disappointing that they don't have better tellers.
I went over to bank of America and asked if they could swap my bills out even though I don't bank with them, and she did it happily! Very different experience from this morning with US Bank; not happy at all.
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May 2024 by Rebecca Keith
The bank teller was very nice and professional!! I had gone to Wells Fargo and Banner Bank to exchange dollars for quarters to give to my daughter so she could do her laundry. Wells Fargo capped the amount at $20 and Banner flat out refused. The US Bank teller was polite, nice and had no qualms about exchanging $50 for rolls of quarters. Thank you US Bank!!
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November 2023 by Abhijeet S.
always understaffed. not sure why they need 8 teller stations when there's always just one teller working. Not to mention the people who come in to do the most time consuming tasks when they should've just made appointments when others want to make a quick in and out transaction.. just tell them to make an appointment and come back later.
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October 2023 by German Shepherd Fan
The U.S., Bank branch in Davis hits it out of the ballpark again. First Impressions; As I entered the branch I noticed a well-dressed banker casually slouched in his chair as he did business with a customer.,, against the backdrop of a LOUD music station blasting rock & roll and commercials. My teller was gracious when I commented that "It might appeal to students but seemed quite unprofessional to me." and she said "Sometimes it's even louder" Yikes! Again.
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July 2023 by Walter Shwe
Why do your ATMs dispense $100 bills when few places accept them as payment? Many places only take maximums of $20 bills.
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June 2023 by Carol P.
I had a similar experience to that of Mendel L. who wrote a review on this thread. Only instead of eating my Debit card the ATM machine at this branch ate a check I was trying to deposit in my savings account. The machine simply crashed and said it was out of order. I waited a long time hoping it would spit the check out but it kept attempting to reboot and crashing over and over again. This happened on a Sunday. Fast forward to Monday morning after 10 a.m. I call the branch local phone number but nobody answers and it redirects me to go on-line. I drive to the bank, go inside and explain what happened. (The handwritten "out of order" sign I stuck on the ATM was still there. ) The cashier went to the ATM machine and said my check was not in the machine. They claim it just vanished into thin air and it is on ME to stop payment on the check and get the check reissued by the maker. I have now done this but it will be several weeks before a new check can be issued. Meanwhile, I assume somewhere in the guts of their ATM machine my check sits. I highly recommend against using their ATM machines. We had acceptable service from U.S. Bank for over a decade before this. Their response to this ATM issue was unacceptable to me. If they want to have sophisticated computerized ATM machines then they better train the staff how to retrieve checks out of them when they get jammed. Or perhaps it is their policy not to return jammed checks. Seriously looking to switch to a local credit union after this.
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October 2022 by Christine S.
Great customer service by Rose Granger in Davis at the US Bank. We just moved to Davis and walking into the bank she really know customer service. She is friendly, knowledgable and has always a smile on her face. She is terrific! When I bring my dog Charlie in she gives him a treat and he loves it!!! I could not have been more welcome by Rose. She greets me when she sees me and I love US Bsnk in Davis. She makes me feel at home.
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October 2022 by Tina N.
I have several US Bank accounts. My deceased mother was a huge fan of US Bank. I have had numerous documents notarized here pertaining to her trust documents, as well as for my accounts, for my mortgage and HELOC all of which I have through US Bank. Suffice it to say, they have every piece of financial information about me which exists. I needed a document notarized from the State of California to claim an overage in account held by my mother. One page just claiming it was my signature. Rose is the notary and told me she would jot be able to do it today because she had another customer. whe I asked to make an appointment to come back she then said she wasn't comfortable notarizing documents other than US Bank docs..... went down to PFQ who doesn't know me from any other customer-- took 3 minutes. I was always under the impression notary services were part of bank services. Prince-- could you look into this? thanks
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May 2021 by Roy Wassner S.
Amazing Customer Service Was in and out, Very Nice employees I Roy Wassner, Approve This Five Star Review Have a Great Amazing Powerful Beautiful Safe Glorious, Rest of The Year
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April 2020 by Masaki Flanagan
Great service and courteous employees. Friendly atmosphere. Special thanks to Justine ( I think that was her name) going above and beyond to help resolve my issue. Thank you!! Definitely the BEST U.S. Bank branch that I have delt with.
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December 2019 by All Rounder
I really like this because thay have 2 drive th thrue Atm and 1 regular fast and quick
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November 2019 by chris r
The Teller and Assistant Manager at this location Denied me Access to my AVAILABILE BALANCE. Then told me my ability to withdraw my AVAILABILE Cash was dependent upon their Judgement of me and my Business Account...Let me remind you that the cash I wanted to withdraw was less than My Total AVAILABLE BALANCE..!!!!
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July 2019 by John S
I've dealt with my share of banks over the years, however the outstanding customer service at this location -- especially by Justine S., is truly amazing. Highly recommended!
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October 2018 by s j stover
Best USbank ever. Service is outstanding. Great bank. Just wish I could put money in there.
