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August 2023 by Michael L
Recently purchased an Inspire Fitness FT2 functional trainer from here and had a very positive experience overall. The equipment is excellent and so was the staff. Can highly recommend!
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June 2023 by Johncarlos Torres
Fantastic experience with Wayne and Dan at California Home Fitness. Thank you for pointing out other elliptical machines that were a great option.
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April 2021 by Tom G.
My wife needed a recumbent elliptical trainer to reduce the impact on her knees. I shopped online and was about to order an item when I spotted CA Home Fitness's website. Their prices were as good or better than the online stores and I figured they offer the convenience of a brick-and-mortar store in case I have problems later on. We were looking at the Inspire CS3 and they had a floor model my wife could try before we bought. CA Home Fitness set us up with delivery and assembly by a crew that specializes in setting up fitness equipment. The folks at CA Home Fitness were courteous and professional.
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February 2021 by Marietta P.
We had a treadmill delivered yesterday; we're grateful and very impressed with Dan and Wayne's service, they delivered from Del Mar to Menifee, California. The guys were great with the fast installation!!! It seem, while in this covid environment customer service is lost, but not with this team..... I truly recognize and appreciate there hard work and diligence!!!
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January 2021 by Jeff Lacy
Dan and Wayne were super helpful. I bought an upright bike. My car couldn't fit the box so they helped me unbox the upright bike and load it in. Dan even gave me a few good pointers about assembly before I left.
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January 2021 by Stephen Dorros
I recently brought a Life Fitness recumbent bike,RS3, from this store, which is overpriced and underperforming. It is unfortunate that the people who work in this store are so poorly educated about their products.The Life Fitness console is archaic and should have been retired years ago. The company acknowledged this when I spent an hour on the phone with their customer support teams. They finally replaced the original console with a newer one which also is very suboptimal. This is not a contemporary piece of equipment and they show and are embarrassed about the bike.Very sad but the people inCalifornia Home Fitness who claimed this was better than Peloton should be ashamed. Later they admitted that they knew very little about the piece of equipment they were selling.The offered very little consolation and did not offer to replace with a contemporary piece of equipment! They are sweet people but know little about what they are selling.I guess during a pandemic everyone wants to work out at home so they are not worried about the products they are selling! There are better places to buy fitness equipment now.
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January 2021 by Michael Wahl
Wayne Jacobs gave great advice allowing us to purchase a Power Rack and some other equipment.
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July 2020 by Joe L.
If your looking for home fitness equipment this is the place. I ordered a precor spinner from Dan and the manufacture had delays because of staffing with co19. Dan went the extra mile to give me a loaner until mine shipped. Saved me 5lbs not having to wait : )
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May 2020 by Trevor G.
Dan helped me get a treadmill and stationary bike to help mitigate the rona bod a little bit. He was awesome. Super service oriented, helpful and ethical. Had one issue with the bike and he handled it for me in the best way possible Got exactly what I wanted in terms of quality and the accessories I wanted. Couldn't find machines anywhere else and he had me dialed in within week. Really glad I found them. Highly recommend.
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April 2019 by Jillian B.
Such a different experience from the big box sporting goods stores. I purchased an upright indoor cycling bike. Excellent selection of bikes with fair prices, but it is the customer service they cannot be beat. My salesperson was very knowledgeable, went out of his way to help me select the perfect bike and arrange for quick and easy delivery and set up. As a paring gift, my salesperson sent me away with a handmade travel jewelry bag made by his family member that I use each time I travel. Can't beat that for customer service!
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February 2019 by Helena K.
I highly highly recommend to visit the California Home Fitness in the Lake Forest if u are interested in purchasing fitness equipments. Nov 2018, Our family decided to have an elliptical at home instead of going to the gym daily to save time. After we researched many online stores (included Amazon) & a few local fitness stores, we visited the California Home Fitness in the Lake Forest. Our first impression with Doug at the store was "Wow." Doug was very kind, professional, knowledgeable about every elliptical & others machines they display on the floor & answered tons of questions I asked. I felt very comfortable to try on the most of their ellipticals that day without feeling any pressure to buy on that day. Then, we purchased one of a brand new elliptical on the following week. We waited 2 weeks to get delivered because our work schedules & delivery (& assemble) company schedules couldn't match sooner. Once our new elliptical arrived we were super excited. However, it started making some noises within a week while we were using. I contacted Doug right away since they have 15 days return policy (If u r not fully satisfied with their machines); Doug scheduled a technician visit for us. Unfortunately, the problems were not fixed on 1st technician visit. Then, when 2nd technician visited us & recommended to replace more parts. We contacted Doug again to share how we were not happy that a new elliptical required to keep replacing parts. Doug understood our concerns totally and escalated to his boss. Within 2 days, he got an approval to have a 2nd brand new elliptical. After we swapped out a 2nd new elliptical, we still had squeaking sounds at the front wheel of a new elliptical machine. We were very disappointed with this particular elliptical brand. We recorded 3 videos & emailed to Doug per his request. To make a long story to short, we received 100% refund (included taxes, delivery fee) at the end of Jan after 2 ellipticals machines trial. Even we had to stress out for this unexpected incident, (For the last months) we actually feel very fortunate that we purchased an elliptical at the California Home Fitness than any online store. Why? Multiple deliveries were all scheduled & we didn't need to worry about packing the machine or shipping back to the company etc,,, All we did were contacting Doug!!!!!! We definitely wanted share about our great customer service experiences with this store to other Yelp reviewers. ESPECIALLY, Doug! His customer services at this business was beyond my expectations,,, totally exceptional. For instance, he responded his email very quickly (the same day or next day) and informed us about the plans appropriately. He was very patient, professional, understanding and supportive to his clients. Doug truly made us feel very well taken care of while we were going through these incidents. THANK YOU VERY MUCH, Doug! U are a rock!
