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September 2023 by J M
Worst branch in area. Ben Reilly is lucky to have a job. Fahzad lady is incompetent.
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August 2022 by Sonny D
Drove out of my way to this chase bank on a Saturday only to find out but it's not open on Saturday. Update your Google information!
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February 2022 by Lin H.
One of the banker is so rude. I hope they can fix the problem of the wire transfer last week. The banker just loud to me " it's my fault because I have signed it" . I was so sad after I went there. I will never go to this branch!!!
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August 2021 by Tammy T.
I have to say, I never had an opinion on Chase one way or the other. My 92 year old mother chose to bank with them over 10 years ago. i was also on the account. Hard enough my mom passed on July 20, grieving and planning her funeral was all consuming. On July 30th, the morning of my mothers funeral, I get an overdraft alert. What?!? I called ON MY WAY TO THE SERVICE as I was so concerned she'd had some sort of fraud. No, that was not the case. Chase froze the account by putting a debit on the account for 99,999,999.99 on the account t. What? I' e always been on this account and have fed this account for years. Fast forward, today I go in after work at 4:50 with the required death certificate, only to be told that they cannot help me. What? Why? Because they were already closing up and this particular transaction would take 40 mins and they pointed out it was 4:52 and they close at 5:00. I asked if I left the death certificate if they could do what needed to be done and I could come in to sign the necessary paperwork. They said no, I needed to be there. They then told me I would need to make an appointment and that there was only one "banker" there tomorrow (Saturday) and he was overbooked. I would NEVER EVER recommend the branch at Via De La Valle. Hopefully this gets done on Monday and I will NEVER darken their door again.
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July 2021 by Nahid C.
I now believe to qualify for a job at the Chase bank at the Via De La Valle branch you must be rude, sarcastic, and treat the customers like dirt. Despite's of being a private client for decades, I can't believe how unprofessional and rude most of employees are, although this branch seems not to keep their employees for more then a few months at a time.
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March 2021 by Amy Hu
Went right before they closed on a weekday and it didn’t get busy until right after I got there. I was immediately helped by Lucy at the teller counter and she was really sweet and patient with me checking all the details. When they did get busy, it seemed that someone made sure the customer in line knew they’ll be helped as soon as possible.
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October 2020 by Aaron Malardino
No one in this branch cares or makes an effort to assist a client. If the system doesn't have the right number they won't give you your money with proper ID. It makes sense that this is a 2 star rated location. The branch manager can't be bothered to speak with customers either.
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October 2020 by Todd M.
Had a very poor experience with the Manager/VP at this Chase location. She was so rude and arrogant. Hard to believe she has a job at all.
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August 2020 by Calvin J.
How is this branch STILL closed? I am trying to access my safety deposit box for which they are offering limited appointments on Tues and Thurs, neither of which I can make due to my work schedule.
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April 2020 by Karakucha P.
Nasty! Chase is a major reason that fossil fuel companies keep drilling. We need to keep oil in the ground! Chase can afford to end these investments and invest instead in clean energy and a better future for our children. Chase: Get rid of the dirty fuels in your portfolio! #DigitalChaseTakeover #TakeoverChase
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March 2020 by Leen D.
I forgot to yelp this a month ago but it really bothered me that I was denied the ability to deposit a check here. I had some lady in the evening behind the counter tell me that they have been getting a lot of fraudulent checks lately. I'm staring at her like... okay. She told me I should go to a different bank to confirm that it's a legitimate check. I showed her receipts on my phone about it being a legitimate check and she still kept making excuses on going to a different bank. But it's like.. lady it's a check. Don't you have a protocol for this..? Ended going to a different chase bank where I was able to get it deposited.
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February 2020 by Nicole H.
There is a bank teller that works here that I dealt with that is very unprofessional. First of all I was waiting for more than a few minutes to be seen. No one greeted me or would let me know that I could expect to be seen in a few minutes. She didn't apologize for having me wait. I was there for a withdrawal transaction and when I misunderstood what she had said she gave me attitude. And to top it all of she didn't count my money for me when the transaction was completed. Customer service is number one and I was very unpleased with my experience here today. This woman has red hair. I forgot to look at her name tag. She needs a refresher in customer service.
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September 2019 by Dani O.
Just moved to the area. Convenient location for me. Very nice service and helpful with even with my difficult questions. the lady named Alicia was very sweet.
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August 2019 by Lorri J.
If I could put ZERO stars, I would. JPMorgan Chase has deceptive and unethical practices. We financed our car loan and when we hit a cash flow issue, we asked to defer payments for a few months until our cash flow (i.e. employment) picked up, so we wouldn't be struggling to make our payments. However, instead of assisting (it was a question we asked when we purchased), they said they could not do this at the time. Additionally, Christopher L434745 not only had poor telephone skills in properly communicating (difficult to decipher his slurred /mumbled responses), he lacked the integrity of clear and transparent responses and kept deferring to a standard "the extension is not available at this time" but would not state why or how we could find out, why. Does Chase just want our vehicle to re-sell? We will pay for it and have made ALL of our payments, timely for nearly a year; we just asked about an out of work extension in order to manage our finances like responsible citizens. Why is Chase wanting to renege and basically lie about what they promised in the first place? BAD bank. BAD customer service. I will NEVER work with them in future. Once we pay off our loan, why deal with banks that don't have customers best interests?
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April 2019 by Nancy Rivera
One of the worst banks I've ever been too. Their customer service is lacking here.