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February 2024 by Steve Pluth
I had to ship a job site table saw for a factory repair. I had no packaging and the saw was heavy and awkward. The clerk was friendly and super helpful. She took care of the boxing and all packaging for me. Pricing was reasonable.
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October 2023 by Lee S.
I would not use this business again. Swati the lady in charge tried to rip me off charging me 1000 dollars for a package to be delivered to Dallas . I went up to the FEDEX store in the highland plaza and was charged $400! Dollars for the same package. Unacceptable. Don't use or trust these people .. the man at the FEDEX store was in disbelief !!!
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August 2023 by David Temple
Settling into a new neighborhood takes a lot of adjustments. And with those often come hassles. However using the services of the fine folks at this UPS store makes the path so much smoother. The owner/manager is kind, gracious and professional. And the rest of the team team visiting customers similarly; not the standard eye roll and “here comes another person to I interrupt my day” vibe. Thanks guys and gals for making a weekly chore easier to enjoy.
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August 2023 by P. F.
If you have any sensitivity to smell, avoid walking in to this postal annex at all costs. There is a pungent incense stench that assaults you as soon as you walk in. I breathed through my mouth for the duration of the line until it was my turn, only to be told it would cost me $3 for them to take my package (fully ready and labeled) since it was for the USPS. How is this allowed, and why would anyone put up with this? Never again.
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May 2023 by Richard H.
I have been dealing with this business for over 10 years, and I am fed up. Yesterday I was actually in the store as I watched them give my packages to another customer, who began opening them. One of these contained medical supplies for my wife. The packages had arrived over the course of three days, yet they gave all of them to this other customer. I would be less angry, I suppose, if this was the first, or even the fifth time this has happened. This morning I went back to the store to make sure that *I* actually receive my FedEx delivery today. The store was open, two other customers were standing around inside the store, but no one was there. I took video of my search for an alleged worker inside the store. The doors were wide open, nothing was locked, and absolutely anyone could stroll in and take whatever they wanted. Including mail. I was in my car, about to drive away, and the woman who appears to be the primary problem at this place came out of the CVS next door, and strolled leisurely back to her store.... I do have video, but I can't seem to post any to this website....
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February 2023 by Customer Z.
Rude staff, and they charge a handling charge for USPS items. Support other locations that have better staff and do not charge extra fees.
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January 2023 by Harmony D.
Sketchy-they don't scan when you drop off for UPS/FedEx won't give a printout. Avoid.
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August 2022 by Abby S.
I literally just ran in here to drop off a package that was completely ready to ship, just wanted to drop it off to be picked up by USPS. Then I was told that I need pay $3 for a handling fee. I've dropped tons of packages off at various Postal Annex's including this one before and never been told this!
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May 2022 by Patrícia P.
I don't even know how to start this LOL... I went to this location couple minutes ago and asked the woman if she could print only 1 sticker, in a sticker paper. She asked me which type and all that, said that she could do and I'd just have to cut it. I sent the file to her and the picture was too big, so I said to her that I'd come back later with another archive, with the right size. She pretended that she did not listen and print it anyway and said: oh now it's printing, $4 dollars! I was like: is that real?! Btw, she also printed it in a regular paper, instead of sticker paper. I payed and left without even believing that I was, literally, giving $4 for NO FUCKING REASON! And she was like: "oh I like your shoes", cut the bullshit lady! Postal Annex, shut down this store. It's a SHAME the greediness and type of service!
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May 2022 by Suzy P.
I seriously cannot believe this location hasn't shut down at some point - why is Postal Annex corporate sleeping on this one?! I have yet to meet a single person with anything but a negative experience there. Owner is rude, charges for everything, super sketchy. I mean just look at the sea of consistent Yelp reviews over nearly a decade. Do yourself a favor and drive to the PostalAnnex in Carmel Valley in the Pavilion's complex. I wish this one was better because it'd be super convenient to have it in the neighborhood.
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November 2021 by Carrie M.
Be cautious when using this facility. I recently went here to overnight a package. The person at the front handed me a piece of paper and instructed me to fill out my phone number, home address and email address. When I declined she said she had to have my phone number in order to send the package. While she was entering the address to whom I was sending the package too, she insisted she needed that phone number as well. Once it was time for payment she explained she had to have my husbands phone number and email address because we were using his credit card. At this point my husband was suspicious and gave her a faulty phone number. Since then, my phone has been riddled with numerous spam calls and text messages. I reached out to my friend who I sent the package too and they have had non stop spam calls and texts as well. Going from never getting a spam call to averaging 8 a day is a huge pain. I highly recommend that if you use this facility to not give them your phone number or email. Personally I wouldn't trust a place that obviously sells your information. I certainly will be driving a few miles out of my way to ensure that I don't have to deal with a shady establishment.
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April 2021 by Ericka C.
I was shocked when I tried to drop off a package and they wouldn't take it without a $2 fee. I had already prepared the package with a prepaid shipping label. I would understand a fee if I was asking for ANY kind of service but they're extending service -- and likely collecting a fee from the federal government- to act as a satellite post office. I see a class action against them in the future.
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April 2021 by Katie B.
Yeah all the reviews are the same for a reason. $2 per pre-paid box and the lady actually said to me "you need to give me money". Uhhhh no, bye.
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October 2020 by joan o.
Prices are shockingly high here. Service is unfriendly to put it nicely. Their mark-up is totally outrageous. Will never, ever go here again.
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June 2020 by Dana C.
I am sorry, I am a small business owner myself and went in there today to overnight a letter sized package either UPS or Fed Ex. Was quoted $88. I also then asked about USPS, since I know they do that with a small upcharge. the owner said, it was $48, but would never arrive in KY tomorrow - would only be there in 3-4 days and she would never recommend it. That seemed odd. So, I drove the post office in Del Mar and arriving tomorrow for $26.60. What an awful way to conduct your business. This was not the first time I have felt like this leaving this location either. Sorry, they will not get my business ever again.
