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January 2024 by Bobby Hord
Wonderful experience. Great staff and knowledgeable providers. We brought in our sick ball python and they took great care of him.
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December 2023 by Talia
Friendly staff, the vet was amazing and did everything do help my bird. A little pricey but I don’t mind, anything to keep my birds healthy and happy. My bird got better very quickly thanks to the vet and the after care I gave. Definitely would recommend this clinic!!
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October 2023 by Elise Vasquez
They take good care of my guinea pigs! The staff are friendly and flexible :)
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October 2023 by Craig Balson
I am so happy with the service that my pets and me receive here. All the staff is top notch and professional from the time you walk in the door. They are knowledgeable and care about my pets’ well being. They have even worked with me on seeing rescues and getting them the treatments they need. I will be continuing to happily bring my animals here.
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October 2023 by Amanda M
Not recent but I went in because of my sister’s Guinea pig being sick and the Veterinarian (forgot her name) shamed me the entire time. She made rude judgements to me about our situation and made me feel guilty for trying to get some care for my sister’s pet. Told me that she’d never do this or that and whatever decision I made for the Guinea pig the vet made it clear she HATES when people don’t take her suggestions. It wasn’t my decisions to make, it was my sisters pet and I was trying to do my best in the moment. Anyway, I’ll never forget this experience and I made sure to remember this facility and warn others of the service I received. Please consider other locations, the staff here don’t care about you or your pet. They are so quick to judge and treat you like a failure pet owner if you can’t afford overnight housing. Wish that vet kept her opinions to herself, so unprofessional.
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October 2023 by Jesse Sesate
I bring my 2 rabbits buddy and clyde here all the way from fresno for care, it's 100% worth the 3 hour drive for me. Great prices, great treatment and great staff. This is the only place I trust with my little guys, they really care about the animals that come in.
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September 2023 by Nancy Valdez
I took my chinchilla and they treated him so well. Every one is so nice and welcoming and affordable prices and they care about the pets, they got me in same day! No extra waiting time, we got seen fast and did treatments fast too. They work with you. Highly recommend. Thank you to the doctors and staff for helping my chinchilla “Chinchito”.
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September 2023 by Maria Yanez
Super friendly staff. They definitely are very caring of the animals and have reasonable prices. Sadly I had to put my hamster down but they were very supportive and compassionate during the process, definitely recommend coming here.
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August 2023 by Heidi Ramsey
So thankful for the kindness and gentleness of the staff and doctors here. Made it easier to trust my sweet guinea pig to their care.
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June 2023 by levi blue
Avian Exotic is an outstanding Vet clinic. We drive from Santa Cruz for the exceptional treatment and medical services for our bunnies. The incredibly fair & reasonable pricing is all the more valued and appreciated. To add, Taylor, the medical assistant who runs the front office, is phenomenal. Pure & true. Twice now, she has made miracles happen.We LOVE Avian.
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May 2023 by David Velasco-Ortiz
Love this place, whenever we are unsure or worried about our pet we bring them here the staff is welcoming and always work with a smile. The way they handle almost all animals gives you a sense of security knowing they are handling your pets with kind gentle hands. They explain everything and answer any questions you may have.
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December 2022 by Estefany Anchondo Sierra
We have brought in our Macaw to this location for years and never had any issues. Today we had a terrible experience when we took our bird in for basic nail trimming.When they were handing back my bird, they said that she had an incident with one of her nails. The lady clarified that my bird was behaving "wild" and "flying around" and that she caught her nail on a towel. It turns out that her nail was coming off of her nail bed and they decided to GLUE IT ON. Instead of treating her nail, they glued it on and it was already coming loose when I got her. Then they wanted to blame us for the incident claiming that it happened because we did not bring my bird in a carrier -- we've never brought her in a carrier! I was upset that they were now trying to blame the incident on me when it was clearly their mishandling of my bird! Now I'm trying to care for my bird at home, worried that her nail will fall off and bleed.
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August 2022 by Cole M.
If you love your pets and have other options, bring your pet elsewhere! This place is horrible. I can definitively say at this point that my negative experience with this facility is not an isolated experience as they have been consistently terrible for many of my animals over many appointments. I've now brought in my bunnies, reptiles, and now rodents. Here are the biggest take-aways: -They are incredibly vague and indecisive--not once have they told me "here is the issue and here are the potential solutions," it's consistently "we don't really know, but it could be this...or maybe that...or even this," I get that they won't always have the answers, but at least try to appear like you know what you're talking about and not like you just googled 'common issues for pet reptiles'! -Zero empathy--I've never been told by anyone who works here that they understand that it's scary or that it's stressful when your animals are sick or need help. They have always treat you as if you are overreacting or care too much. They act bothered and annoyed if you ask ANY questions and refuse to elaborate on their vague statements. -They make it clear that their priority is profit--when I asked for further advice on how to apply a medication for one of my animals over the phone, the receptionist (Gabby) literally said "do you think this is a free medical advice hotline?" in the most rude and condescending tone. That comment alone is grounds to avoid this place like the plague! -Unprofessional--They routinely and openly trash talk other animal welfare organizations. During many different appointments, they have insulted or criticized many local animal organizations, including the SPCA of MC and bunny trail rabbit rescue in Carmel. -Uninformed--Oftentimes the staff are arguing and correcting each other over pretty important info. They seem to have no consensus on important topics of animal care there. I've had one vet suggest a particular vaccine and the other vet say my rabbit should not get that vaccine, despite them both having the exact same info on my bunnies. I'm sure some folks have had good experiences with specific animals having specific troubles, but in my experience, I've found their office to be borderline hostile, uninformed, unprofessional, and lacking basic compassion. Again, I've had many many appointments (I only return to them because there are literally NO other exotic vet clinics near by, but going forward I will bring my babies up the Bay Area for vet care), and not once have I had an experience where I felt confident in their skills or knowledge or even trusted them with my pet's safety. If you have other options, bring your pets elsewhere!
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July 2022 by Sarah V
I’d leave 0 stars if possible. I’ve tried calling them 10 times and no one has answered and there’s no voicemail box. I have to drive over there to make an appointment now…this is ridiculous with gas pricesUpdate: their power was out which is why they didn’t answer my 30 calls on their main line. They answered right away on their cell. Took my Guinea pigs in today and had a nice experience
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July 2022 by Adriana Villanueva
Amazing Doctors did a wonderful surgery job on my bunny’s broken leg .It was worth driving 2 hours . To help my bunny get better .Hopefully you guys can open one in San Francisco.We have lots of exotic pets in the Bay Area .My bunny is doing great thanks to you guys❤️