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December 2023 by Jenene Triplett
Thanks dawn for the great service
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December 2023 by Roger Lizaso
Expensive as heck, $400+ on a 10 by 10
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August 2023 by Bria K.
I called and asked if there were plugs inside of the storage unit and was told no because it's a fire hazard. When asked why I wanted plugs I explained that I needed to store plants in the unit and was accused of trying to grow marijuana!! I'm so deeply offended that was where their mind went and that assumption was put on me. I understand that it's a fire hazard, that wasn't some knowledge I knew going into that. Now I feel like they not only made me out to be an idiot for not knowing that but I was accused of trying to grow marijuana! Seriously so unprofessional and offensive. I have HOUSE PLANTS and I'm in between houses!! UNBELIEVABLY RUDE.
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August 2023 by Joy Handford
Amazing, Friendly, and Professional help from the live help at the kiosk!!! Thank you so much for being there to get us our unit!
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February 2023 by L K.
Don't expect your rate to stay the same. When I first got my 10x10 in Nov. 2019 it was $195/month. They raise the rate every 6 or 12 months. This time they raised it--yes, for the same unit--from $310 to $423! I guess they don't want my money anymore. It was great incentive to move out. They did the same thing to a friend of mine.We miss Patty and Jeanne, who were forced out and replaced with a self-serve kiosk. The place is clean and my stuff was safe, but don't expect to stay long without paying outrageous prices.
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September 2022 by Dan J.
I need to storage and public storage made it really easy and accessible. They call me right back and we did it all over the phone and did it on the Internet and I have my storage the next day very convenient.
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June 2022 by Pamela T.
I had a 5x10 unit for 14 years. I never had a late payment. Last month I went to empty my unit and the lock had been changed. The general manager lives in San Jose and wouldn't arrive until "maybe" Wednesday or Thursday. They had NO KEY for me when we finally got a hold of an assistant to open the office at another storage yard. ( we were there on a Saturday). We had to hire a locksmith to open the unit. This took up our whole Saturday. In the days ahead I called Public Storage about the fact they had no key for me since they had installed key locks and thrown my old pad lock inside the unit. I called 6 different times. The General Manager NEVER RETURNED MY CALLS!!! We paid $150 for the locksmith. This whole experience was a nightmare. We still have never heard back from them....
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May 2022 by amanda Houseman
Chris was super helpful in assisting us when tending to our mothers storage while she was in the hospital. After experiencing rudeness and disregard with the other staff person (Dawn), it was a huge relief to encounter Chris, who was patient and helpful all the while following Public Storage policy. A HUGE thank you to him for his assistance-
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May 2022 by Susan Hanson (Teddy Bears with Heart)
Chris has been extremely helpful with all my questions. Friendly and professional. Quick to answer my calls. Highly recommend this place. Clean and secure. Chris even called me when he noticed I hadn't locked my unit properly!
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September 2021 by Jane S.
Very easy to use online site, friendly staff, Dawn, was there to see if we needed anything as we unloaded. Easy-peasy!
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August 2021 by C G
PATTY PEFLEY @ public storage 200 calle del oaks in Del Rey Oaks, Ca. showed excellent customer service to me when i rented a unit recently , she was extremely helpful, knowledgeable & very understanding in all aspects of our encounter. She made everything easy & i felt she cared about me having all the answers to my many questions. Thank You Patty P. for being proffesional & caring
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July 2021 by brad cazenave
Patty is awesome. This is a great location!
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July 2021 by Kimberly Momberger
Clean. Great customer service from Patty and always eager to help. We would rent here again if needed!
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June 2021 by Esmeralda De Luna
Patty is awesome very helpful and understanding.never had customer service like hers before
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May 2021 by Leslie Blasewitz
I really appreciate Patty at the Public Storage center. She is alway ready to help and is good at reminding me the 1st of the month is coming. My Mom also thinks she is so kind. Thank you. Leslie Terese
