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April 2024 by Cheryl G.
My husband did some lab work no appointment was made just walked in. Surprisingly he was done in 10 minutes in and out. He staffed are very friendly and didn't feel anything when they took his blood work.
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February 2024 by Patrick Johnson
Best service ever . On time always.
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February 2024 by Jonathan Gibbons
Went to have blood drawn for routine checkup. The young man doing the blood draw was great, least painful blood draw I've had.
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January 2024 by Roxy L
Absolutely great experience. Seen quickly with appt. The phlebotomist (young man with the awesome curly hair) was so professional, and great to talk to, that I barely noticed all the blood he had to draw for my testing. Definitely recommend. Directions — it’s inside in the back of Safeway, right by the pharmacy.
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December 2023 by Dan Priano
First time at this Quest Diagnostics inside of the store and the service was excellent. Probably the best blood draw I have ever had from any phlebotomist. Highly recommend this place and person, sorry I did not get his name.
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September 2023 by Bijan John Moshiri
One of my best experiences. Steven was professional, friendly and comforting. Bravo.
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September 2023 by Bee X.
One of my best experiences. Steven was professional, considerate, and friendly. Bravo.
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April 2023 by Svetlana P.
Kinda hard to sign up for an actual scheduled appt, especially when you need to get in early in the morning after fasting all night. The website is not really intuitive. That said, the Del Rey location has the best phlebotomist, the space is private and clean. Only drawback there are no visible outlets to charge a dying phone! * Smiley face emoji*
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March 2023 by Brandon Reed
Scheduled my son's appointment for 4:40pm. Gale force winds and traffic after work caused me to arrive at 4:47pm. The door was locked, and no one answered my repeated knocks. I continued to periodically but gently knock, thinking that another patient was present. I waited until 4:52pm and then knocked again. The Phlebotomist came out and claimed to not have heard me and that everything had been locked up. He dismissed me, saying that after 5 minutes the appointment is disgarded and a new one must be made. He locked the doors and walked away at 4:53pm, just past the sign on the door that says they're open until 5pm. My appointment email also said that it wasn't until after 10 minutes late that my appointment would be "turned into a walk-in". My appointment was cancelled, my appointment was not honored, and i was not treated as a walk in. My 10 month old will now receive delayed treatment as his care depends on his test results.
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December 2022 by LA R
Been coming to this place since diagnosed with MS 5 years ago. Had wonderful experiences until today. The woman didn't tell me to make a fist and never released the tourniquet and wondered why no blood came out. Drug company pays for my $15000 a month MS meds, (was $47,000 because of Trump, thank you Biden for helping us with prescription costs) but I have to have frequent blood tests to track the drug effects. Have had over 50 blood tests and never, ever has that happened. After mangling my right arm, she moved onto my left and still forgot the process. Isn't that what they do all day? Until today I referred all my friends and over 1,000 clients to this place. Now I'm saying steer clear. While she was kind and nice, she doesn't have the knowledge to do this job. Throwing out vials of my blood has never ever happened until today.
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November 2022 by Erik McDonald
Impossible to contact via phone, work order was sent to the Marina location but the lady in Del Ray Oaks wouldn't even try to call them because she said \\\"they won't answer their phone\\\". Horrible customer service.
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September 2022 by Rob S.
Absolutely the worst service and perfect advertisement that convenience is not everything. The service is absolutely non -existent and combative....not a great arrangement.Labs that are faxed and sent electronically do not get there, requiring another visit to the doctor to print the lab order and drive back again and wait. Then the results, quoted 7 - 10 days ( I usually give double) took more than 3 months. Why I went back to this location is a mystery, but it was confirmation that things have not changed, and actually gotten worse.Went to the Pacific street location which was WORLD's better.This place is a great advertisement to use someone else.
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September 2022 by Christopher P.
If I could give this location zero stars I would. 9/21/22 I drove an hour and a half to come to this location to have labs drawn as it was the only one open until 5pm. I arrived at 4:40pm and used the kiosk to check in on the standby list (no one else was waiting). The female working came out and said she couldn't draw my labs because I checked in at 4:41pm and the last time she would have drawn them was at 4:40pm. I explained to her that I had driven 1.5 hours and she then got an attitude and exclaimed "no what YOU AREN'T understanding is that I already started cleaning, etc. etc. etc. and if you would have finished checking in at 4:40 then I would have drawn your labs." She refused to tell me her name so I could call and explain who I spoke to and said "I don't have to tell you my name, what do you want it for??" She refused to give me the stuff I needed for a specimen I have to drop off. I definitely won't come back to this location and I'm going to call my doctors office tomorrow and have them send me to a different company altogether. I could understand if I arrived at 5pm and they were closing at 5 but to tell me I was ONE MINUTE past the cut off time is ridiculous. What happened to common decency and a little bit of courtesy!
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September 2022 by Lilia Fulp
Hello I went yesterday and today to quest lab for my exams it turns out that the lady or is able to attend since it made me wait almost 3 hours today?? only to leave my sample of eces -fecal?imagine I talk to you that before when another person worked there I attended quickly?? I have a baby niece to attend more my dog and and it wasted a lot of time, please before hiring your laboratory staff who have experience systems and above all in cordial treatment towards patients! its name is Lisset.
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January 2022 by Rebecca B.
Quest suddenly requires appointments. I started using Quest a few years ago because I have no copay if I use Quest. I liked their walk-in ability too. Now, not only do you have to make an appointment, they won't do multiple orders at the same time. So I have to drive down there a third time. With the price of fuel, it's beginning to make CHOMP, and a copay, more attractive. But Quest only cares about themselves making money by requiring multiple appointments and blood draws so they can get more from my insurance company. The technician was very courteous but her hands are tied to her employers demands. Sad that Quest puts profits over their customers convenience.
