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July 2023 by X
The citizens of Desert Hot Springs are being dehumanized. This bank/atm machines never work, homeless destroys them or stand next to us when near ATM. Money in machines always empty. If we have BOA we have to travel FAR to another city to withdraw or deposit.
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March 2023 by David H.
I'm glad it closed. They haven't had good service in this branch since BofA bought out Security Pacific
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November 2022 by Deborah Kay Rodriguez
Desert hot springs CA bank is closed for some unknown reasons I am unable to transport to palm springs the branch was opened with less population than now I thought it was closed for cleaning during the pandemic needs to be reopened
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August 2022 by Jonathan Schell
One star because they're closed ?
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June 2022 by Cody L.
Went to put money in the atm so I can pay some bills put in 350.00 cash and after counting it the atm spit my card out and a receipt that said it was unable to process my request and couldn't return my items so it basically stole 350 dollars from me and when I tried to call the "24" hour hotline it said it only could help me between the hours at 8am and 11pm. The atm eating my money happened at 11:04pm. So yeah im extremely tired of this bank and its poor....everything.
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March 2022 by Jose Martinez
This bank is terrible today not one ATM worked, it makes me want to bank with someone else as it seems Bank of America does not care about there customers that live in desert hot springs its ridiculous.
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July 2021 by Angela Cortez
Worst equipment EVER!! The drive up ATM was functioning exactly 1/2 of the 2 + years I've gone there (which was at least twice per week).The line was RIDICULOUS every time and again, the machine was broken 50 PERCENT OF THE TIME.I am not at all surprised this bank closed with ZERO NOTICE. The customer service was no faster....maybe friendlier but when you worked your own slow pace and do nothing the customer could not do themselves....well friendly should come easily....
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June 2021 by david p
Been a customer for 25 plus years. They closed my local branch in yucca valley now to have the dhs location close? This place truly does not care about you the customer! Sad how I have seen the service decline away to almost nothing.
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June 2021 by Mage F
I find cashier's friendly and helpful.Problem is the have over the last 5 years been cutting back on the number of tellers.Long before covid pandemic. They even blocked off those teller windows.Now sadly they are temporarily closed.I thought Monday was memorial day not Friday.
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June 2021 by Richard Tullio
Been a bank of America customer for 30 years the past 3 years the service has gotten bad now theyare closing banks thinking about changing to chase at least they are open
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March 2021 by Stephanie Shambow
Great customer service.
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December 2020 by Kenneth K.
This is THE Worst "Bank" that I've Ever had the displeasure of dealing with!! I've NEVER seen a bank where you can't make deposits in the ATM. DEPOSITS!!! This is Desert Hot Springs.... you're telling me that people in this town are doing so well that they are just flooding the ATM's with Deposits? BS!! Every other time I try to make a deposit at the drive thru ATM it tells me it can't accept it at this time. December 23rd, I go through the drive thru and once again.... No Deposits!! Park and get out of my car and walk up to stand in this massive line for 20 minutes only to find out that only 1 ATM is working and moments later the only one working shut down. Line out the door to go inside and God forbid you do that as you get a "service charge" for speaking to a human being in person. This bank is run poorly and has been for YEAR'S!! Time to find another bank.
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October 2020 by Bruce Ogilvie
Wow ! Took 20 seconds to figure,some how to make sure I knew,they were going to charge me for an account. Customer service all lip service.pay us,pay us. BESIDES, MAKE YOUR PEOPLE WORK,AND NOT SOCIALIZE ON CUSTOMERS TIME. YOU ARE A DISGRACE TO BANKING..... SINCERELY DESERT HOT SPRINGS CA.
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September 2020 by Johnny C.
This bank has broken and old atm machines. The building has more bank members then the amount of people are working there can handle. There is only one drive up atm but they have room for two. It seems as if every resident in desert hot springs has bofa. I'm gonna switch banks as long as I live in this town. This is the least capable bank in the valley. Try another bank if you live in dhs.
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August 2020 by DESERT VIEW GLASS & MIRROR
Alejandra H. helped us start our business account with Bank of America, as well as referring us to BoA's ADP Program, she and the tellers there have always provided us prompt service, they provide a personal connection on every visit and are thorough with our records. We understand times are difficult right now, seeing how the Desert Hot Springs branch is one of the few banks still open ( WE ARE INCREDIBLY thankful that they are), we too understand the extra patience needed when it comes to services. So I just wanted to send them all a job well done! You hear about all the negatives more then you do the positives, so please know, your efforts do not go unnoticed! - Kari Tanner,
