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April 2024 by Julio Jimenez
Rooms: Rooms are great for the price.
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April 2024 by Veronica Zaleha
My husband and I love this place. Soaking in the pools is so relaxing. I don't think they've been able to rehire staff post pandemic to clean rooms or deliver room service.Update! Four years past Covid shut downs, everything seems fully staffed and full service!
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April 2024 by Paloma
The hotel is in urgent need of some TLC. The carpet in our room was stained pretty bad and the bathroom has mold in it. We also found a cockroach in our room. Gross! No one answers the phone at the front desk. They do not provide pool towels. They ask you to use the bath towels provided (which are tiny) as pool towels then exchange them at the front desk for new ones. This system doesn't make sense. The pools are great! I love that they are 24 hours but I wish kids were allowed in the pools till at least 11pm vs 10pm. Not sure if I would come back ?.Rooms: Rooms are dirty, outdated and have roachesFood & drinks: The food was mediocre
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March 2024 by Cheryl Garnica
Nice experience, nice staff good services.
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March 2024 by Valerie Moore
Very nice facility, pretty surroundings.
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March 2024 by Rae LM
This is the first time I have ever written a review because it causes time to write one. My experience was so horrible and outrageous that I had to let the management and potential guests hoped no will be treated this way ever.We checked in on 3/23/24 for a 3-night stay. The hotel and rooms are dated, and you can't reach housekeeping by phone. The mineral springs pools are nice, though.A sign in the room reminds guests to go to the front desk to ask for towels for the pools, which was what we did the last two nights without any issues. Tonight, when I went to ask for clean towels, Daniel at the front desk with a nasty attitude told me no dirty towels, no clean towels。I explained that the last 2 nights, the front desk just gave me clean towels without such requests. He just motioned me to go away.I asked to speak to his manager, and he said the manager was away and will be back. Then he called a security across the lobby to take me away. After I explained the situation to the security, he went to get new towels for me. Meanwhile, Daniel was cursing me with the F words, showing me the middle finger, and shouting "Don't ever come back to this place " to me. Then the manager came back. I recognized she was the lady who gave me clean towels last night. I complained to her about Daniel. She explained the towel policy and apologized for the situation. While I was talking to the manager, Daniel was still cursing F words and giving me a middle finger. The manager who seemed to be intimated by Daniel did not and can't stop him.Obviously, intimidating guests, coworkers, and even his manager gives Daniel enjoyment to make up to his hate for his job. The hotel should fire him to ensure no guests will be treated this way.The best thing out of this experience is that we will never see Daniel again in this place. There are plenty of hotels with mineral hot spings pools offering good customer services.
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March 2024 by ROBERT ESSAGHOLEAN
Pool is super dirty. The staff is very rude And Un respectful. I’m not recommending nobody going there. I’m investing money The bad experience with
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March 2024 by Jamalyn Harper
Had problems with payments and credit card mix ups.. besides that it's a beautiful,kind hearted staff..who did correct the card problems..my suggestion is get up at 5am and watch the sunrise.Its a wonderful healing place for ALL ages!
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March 2024 by Chuck Guzy
Great value. Great price. Great Hot Springs. Just love this place?
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March 2024 by Thianne Garrett
Last minute booking. I love it here. The mineral spring pools are open 24 hours. Bring your own towels. You can use the towels in your room and then exchange them for new ones. This place can use an upgrade. It's nice and comfortable. I will return.Rooms: Rooms are decent. Not five stars, but the mineral spring pools make up for it. I would definitely return here.Safety: I felt safe.
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March 2024 by Dawn Good
Great
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March 2024 by Shyionna
Love the poolside rooms with sliding glass door to the jacuzzi!!
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March 2024 by Willow Wright
Love this spot and have been going annually for years. Must have been devine when it was new....a bit run down now. It can be as mellow or a party as you make it. Adam at the bar is always a delight...and his Bloody Marys are the best! Once again, had a great girls weekend and the little girl with us learned to swim this weekend! So fun. Will be back soon.
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March 2024 by Courtney Freeman
I leave within a 40min drive. I take my mom out for a spa day (usually once a month). We love going to the onsite restaurant for lunch! My mom gets the deep tissue massage and I get a medium, the staff is great and takes really good care of us. We love the hot sauna and included access to pools and jacuzzis. Highly recommend this place, really enjoy how nice the staff is, easy to make appointments, and always able to answer any questions we have.Food & drinks: The onsite restaurant has really really good food, I really enjoyed the fish and have ordered it several times.
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March 2024 by John A
Great place to stay with awesome hot spring pools that are accessible 24/7. A little old and dated and a little run down but more than satisfactory and kept very clean. The location is really nice with views of the mountains while you soak under palm trees... very enjoyable. I've stayed many times and will keep going back.
