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December 2023 by Camile L.
Love it here. Wait times are normal it's a pharmacy. Staff is great, kind and patient
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November 2023 by Andrea B.
Went to this rite aid tonight to pick up my 5 year olds antibiotics and nausea medication , and i asked the lady ( Denise ) if she can grab children's Tylenol ( i was in the drive thru because my daughter has strep throat and i didn't want to take her in a store ) and she says " no, you will have to order it through the app or come in ." I responded " it doesn't say that here on this window , it states to ask for what i need " and her response was " well it depends on what we have going on back here " I'm guessing she meaning she's too busy to get it . Well i didn't say anything until she finally came back with my daughters medication and i stated to her that i will be contacting management because i wouldn't expect you guys would want someone in your store with strep throat and her response was " okay but there is a car behind you, and u have a good night " she was so so rude .. especially with me asking for CHILDREN'S Tylenol i would think they would have SOME sympathy . This review will not be where i stop , i do intend on going higher until someone hears me out . If i didn't care about the person behind me i would have just waited in the drive thru for a manger to come help me .. but that would have been selfish ! As long as it took her to grab my medication and to get someone for a consultation she could have grabbed the children's Tylenol .
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August 2023 by Anthony V.
Me and my wife both went to urgent care today she had her prescriptions sent to riteaid on sunrise my single prescription was sent to dhs. She had her multiple within 45 mins and it's been 4.5 hours and they said it's almost ready. I called a 1.5 hours ago and they said in an hour it's still not ready. I sat here watching the disfunction and inefficiency that this place runs. The gentleman that's the pharmacist is very rude to customers who were upset ahead of me.
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July 2023 by Rani S.
This place sucks! They told me my prescription plan card was expired and I told them it was not and to please run it again and she said I can't run an expired card ..... I was shocked and looked at my card it's not expired ... she said code was expired whatever that means ... somehow everyone else I hand my card to at other places seems to figure it out Also every car in the drive through takes 10 minutes to get through line and like 2/3 cars in front of me were screaming cause their prescription got messed up. Couldn't be by worse, avoid !!!
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January 2023 by Tara H.
This review is mostly for Amber the cashier. She is amazing! She makes my fiancé and I come to this store just to see her. Always friendly and Very good customer service. Thank you rite aid!
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December 2022 by Luree M.
The store is fine but the Pharmacy sucks. They are too lazy to call another pharmacy to have a prescription transferred. Two times I've done an online transfer and when I go to pick it up I'm told they can't call Walgreens bcuz they aren't open everyday and their hours are always different. That's a bunch of B. S., they are just LAZY!!!
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November 2022 by Robert W.
I would avoid the pharmacy at all cost! As someone who works in the healthcare profession, there really is no reason for the bad attitude, in accurate and careless service. This is the second time that the pharmacy has botched a simple prescription. It wouldn't be so bad if they would take any accountability for their actions. Instead they have a "we don't give a crap" attitude And their advice was to go to another pharmacy!!! Well going to another pharmacy is exactly what I plan to do given that Rite Aid in Desert Hot Springs absolutely has no business being in the pharmacy business or any business that deals with people.
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August 2022 by Sandie A.
Will be transferring my patient's prescriptions to another pharmacy after today. This is not the first time, waiting at the drive through for over 10 minutes and no one comes to the window. You can see a couple of pharmacy clerks walking behind the counter, but NO ONE comes up to the window! They were not assisting anyone that was indoors in line either. What's going on with this pharmacy? Can't your Manager hire some additional staff? Come on!!! Moving to another pharmacy asap.
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May 2022 by Kathleen F.
They do not care enough to hire staff in the pharmacy. Corporate is aware of this problem for over 9 years and still does nothing about it .Plan on waiting for at least 30 minutes to pick up medicine; also if your doctor calls in or sends via fax or computer call them to make sure they are in receipt of it and don't wait until 4:00 pm when your doctors office close .
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October 2021 by Mylexus P.
Usually come here for toiletries and these coconut cashews in a purple package!It's called Dreamhouse Toasted Coconut Cashews, and I can't stand coconut and those nuts are good!Your normal Rite Aid, very big inside and always clean. Sometimes the customers are sketchy but I enjoy their product availability and customer service!Thank you guys for keeping the customer service A1 even during these stressful times with Covid going on.10/10