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April 2024 by Charlene E.
If there were a lower rating I would use it. I have had the misfortune of shopping here for the past 10 years but never again. Today was the end. They cheat, they lie, they overcharge. They have ZERO customer service. You have to watch everything they ring up because I guarantee you will be overcharged for something that was on sale. And you can't get a refund either. Today the manager called me a liar for trying and I had a receipt. I have been screamed at, cussed at, and humiliated for the last time in this miserable store. Buyer beware.
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April 2024 by Cookie C.
Basically, this Vons is one of the few supermarkets in the DHS community. It's, like most things in DHS, kind of shoddy, shopworn, and overrun with a parking lot full of sketchy people. Compared to its counterparts in Cathedral City, West Hollywood, or Marina del Rey, it's a $.99 flipflop on a Birkenstock display shelf. Nonetheless, it's convenient for me, it has a self-check setup (a post-COVID must-have), and I make it my mission to jet in and out of there as quickly as humanly possible. One thing it isn't, however, is well-managed. Take this evening, for instance: 7:06pm on 4/6/24. I had visited the store about an hour earlier, and purchased several frozen items that were all on sale. Unfortunately, when I got home, I realized two of them did not scan at the sale price. Per my experience, items of all sorts don't ring up at the correct price about 35% of the time I shop at this store. This, of course, is the result of bad managerial oversight and poor training--it isn't rocket science to update a chain store's computer system to match advertised prices for a specific range of dates. I decided to make a second trip to the store anyway to buy a few more items and report the errors on my sales receipt. Instead of extending an apology, the woman manager I dealt with exhibited an overly curt attitude, failed to refund the amount due ($3.87) to my credit card successfully, and instead handed me cash, including $.87 worth of filthy coins that apparently emerged from the ass end of a goat. "It's only three dollars, anyway," she sniped. Yeah, well--it was enough to buy you this scathing Yelp review. Do better, sketchy Vons.
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March 2024 by Loren R.
One checker for 9 carts in line. If we could buy booze in the self checkout. That'd sure help??? Wtf
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February 2024 by Bill B
A very clean, organized, and we'll stocked store. Went in to buy flowers ? today. Very nice floral department. Samantha was incredibly friendly and helpful and went out of her way to fix me up a beautiful rose arrangement. Thank you very much Samantha ? ?
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February 2024 by Michelle Frampton
They were like... Vons-ish...Kind-a like being in a Safeway...They had had what Staters didn't...
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January 2024 by Caitlin C.
I want to give kudos to an employee in the deli at this location, I believe her name is Leeann W. She has really gone above and beyond to assist me the last handful of times I have needed help in the deli, and her courtesy has been a breath of fresh air that has improved my experience as a customer at this store. This week Leeann went out of her way to offer me different options when she was slicing my deli cheese to order. She also went the extra mile to thoughtfully add sheets of butcher paper between individual slices to make sure they didn't stick. I thanked her and said she seemed like she must really like her work; she responded that it was her pleasure to make sure that I was taken care of. She provided a level of friendly service and professionalism that you don't see much anymore. She makes me think highly of the Vons DHS location and I will be back.
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December 2023 by Andrew Matarazzo
Less crowded than Stater Brothers, only 2 of the 8 Cashiers care about anything other than clocking out. Always understaffed, and the only smile you'll receive is from the security guard or younger bagers or stockers. If it wasn't the only store in DHS to grab a few things, I would've completely written them off. This store enforces the negative stereotype of DHS... Miserable, unhappy, unhelpful people ✌️ can't wait to move!
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December 2023 by Pete Moss
Worst prices and the deals they advertise don't ring up properly. Go to grocery outlet across the street.
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December 2023 by Max P.
The staff at Von's Desert Hot Springs is so very friendly and helpful. No one is ever 'too busy' to answer a question or help me with a problem. The store is always very clean and the food from the Service Deli/Bakery is fresh and well prepared. I prefer this Von's versus its competitors hands-down.
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November 2023 by Chrissy Dawson
This Store deserves zero stars. I recently bought a home here in Agua Dulce so I shop here frequently. Yesterday evening I witnessed a black customer being racially profiled by an employee named Johnna. She came over to him in self check out and insisted that this man needed to remove his case of water from the shopping cart and scan on the counter as opposed to using the hand held scanner (That is made available to customers for this specific use). Everyone including the security guard told Johanna that he did scan the water and his other items with the hand scanner and that he had done nothing wrong. She actually said, “ You black people be stealing so I’m gonna stand here and watch you scan the rest.” Like I said, even the young man working security was confused. I couldn’t believe what I was watching. Why even have self check out if you’re going to treat people like that and discriminate? It was disgusting to watch. She was aggressive, nasty and wrong. I wish I would have gotten her photo to post, maybe next time. On second thought, I’ll try out Stater Bros for future shopping.
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November 2023 by Luis y Jazmine Acosta
I always come to this vons and honestly lately the customer service is ridiculous except for a couple employees. I was being helped by a young lady who always has such a charismatic attitude always helpful. I was waiting patiently in line to ring myself up and Lashanna kindly started helping me because I had asked her about "my just for u app" I was watching her run around helping other customers at the self checkout lanes while she was helping me she was yelled at by a lady named Cristina telling Lashanna to help someone else why couldn't she help the customer? While Lashanna was helping myself and others. She saw she had been running around by herself helping everybody, I thought Cristina was very rude to her and unprofessional. Lashanna is always so helpful when I come to the store no matter what my problems are I appreciate everything she does for me and my husband. We come here during the winter months and have loved shopping at vons but it seems they are very understaffed and over work and even mistreat the staff they do have. It's unnecessary and unprofessional to scream at anyone mo matter the situation just like Cristina yelled at Lashanna. I don't understand why Cristina would scream like that instead of helping the customer herself. Maybe she needs retraining in customer service. Please look into hiring more employees and don't lose the good employees you do have.
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November 2023 by Lisa Gonzalez
Was at the register went to pay for my items bought 2 buzzball weren’t able to scan had told bagger that grab the buzzball from display so cashier can scan Ive worked there and all you had to do was take buzzball off liquor section that was right next to register was told by bagger Kane red hair black frame glasses what you want kudos cause you worked here told me I can bag my stuff myself and threw my grocery bag with my items in the bag into the shopping cart and walked away these young generations kids need to have more respect for customers and they’re items they are purchasing from a store they work … ask for manager told manager just addressed the Kane is his name but he really need to not be a bagger .. With that disrespect and unmannered behavior not good work ethics!!! Must be removed from front end
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September 2023 by Emely Rios
Very disappointed on how they failed to make a cake while I ordered it two days in advance. I went to go pick up the cake and a lady kept asking me how does the cake look like i told her and she came back with the order paper and said im so sorry the baker didn't make your cake. She then tells me let me see if I can get you a good discount with my manager and the manager was just awful and didn't want to give her the discount that she was asking for so the manager said all I can do is 5 dollars off and to top it off I ordered two cakes not one but two one for Thursday and another one for Saturday like seriously I buy two to three time a month from the bakery and all the manager can do is give a 5 dollar discount . I pay way more then a 23 dollar's for cake .
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August 2023 by Eka H.
high-quality products ! Store Clean , Good Customer Service I love Shopping at Vons , 5 star
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July 2023 by Gary Hurt
The Vons in DHS is run by very nice, curtious and attentive staff, the store however is not as up-to-date as all the other Vons stores in other cities in the Coachella Valley and it begs the question, why?