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January 2024 by ben chen
I had the pleasure of interacting with Catherine at the Diamond Bar location, and I must say that her assistance was truly exceptional. Not only was she exceedingly patient, but she also took the time to thoroughly explain every detail, ensuring that I fully understood the information provided. Her expertise and dedication to customer service are truly commendable, and I am grateful for her invaluable assistance. Thank you, Catherine, for your outstanding support.
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January 2024 by Ariel A
AAA, a shining star in my drive,Membership treasure, worth the strive.DMV blues, now a distant song,With helpful staff, where I belong.
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January 2024 by PLAC3S
Friendly staff. Great experience.
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December 2023 by Test O.
Came in to use the notary service they offer and was told they didn't offer it today because they have limited staffing and to try the Fullerton office. When I mentioned it was 20 minutes to closing and I wouldn't make it she said sorry, which was nice, but still left me without a notarization and having to find the service somewhere else. Also stinks to pay for a service that comes with my premiere membership.
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October 2023 by Lydia Espinosa
Usually fast (no more than 10 min wait) and always nice people to help me.
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July 2023 by Syed Ali
Very rude employee working. They lack customer service. I don't recommend going here. If possible, I would give this place negative 5 stars
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May 2023 by N Hsu
Been to AAA Diamond Bar Branch twice, both times got unfriendly services. The one in Chino is definitely much friendlier.
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May 2023 by andre kaway
I use to have just good things to say about AAA in Diamond Bar, but it changed today. Very rude receptionist at the check in, and they said that they can’t register my boat there, but the funny thing is I did that before with no problem. Looks like they are getting lazy. What a waste of time
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April 2023 by Matthew H.
Incredibly helpful, patient, and friendly folk work here! Helped me through every hoop I needed to jump through with the DMV. Can't imagine I've gone to the DMV all these years when I could've simply gotten help from the knowledgeable people who work at AAA. I'll be back in October!
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March 2023 by Maureen G.
I asked questions regarding a trip online, as the website indicated we can do this online and no need to come into the office. I did get an initial response asking general questions. I answered and responded. She responded telling me she'd have information the following week. I heard nothing but realized she was probably busy. I sent a total of 3 follow up emails - none were answered. I then sent one basically asking, can you help me or not? Funny how she found time to answer that email telling me I could if I wanted with no concern or apologies for ignoring my other emails. I responded and now she suddenly had time to argue with me via email - about 6 emails total - telling me how I should have made an appointment and she's very busy and couldn't possibly help me via email. Never did she tell me in the initial contact that an appointment would be necessary - she could've told me this in one of my follow up emails. I found it interesting how she found time to go back and forth with me via emails telling me how busy she is and what I should have done. I contacted another agent via email. She responded and answered my questions; however, when I did not make an appointment within 2 days after she initially responded, she emailed me telling me she's closing the file. I had intended to make an appointment; I needed to get my schedule clear first before confirming a time. Well, I guess they're the only ones who have busy schedules. I then made a phone appointment to talk to another agent - yes, I gave too many chances. She did not call me at the time of my appointment. I contacted her, and she answered stating the system wasn't working. I then gave her information, she said she'd get back to me the following Monday. We spoke on a Friday. Nothing! I sent her follow up email - no response. I sent two more follow up emails - none were answered. I called and left her a VM - no return call. I called again and left VM - no answer. If I could give a 0 rating, I would! If AAA can't help their members with travel plans other than with walk ins, they shouldn't offer it! I realize people are busy, but to just be ignored from a big, well-known company was surprising to me. And the fact that Stephanie P suddenly found time to argue with me about how precious her time is via email but couldn't find the time to actually do her job was also surprising. And emails and voice mails being ignored by Vanessa G was completely unprofessional. And I guess I just didn't respond fast enough for Kimberly H. I think AAA has it backwards - the customer is the one who should expect a quick response from you - Vanessa, Kimberly, and Stephanie, or any response would be nice! AAA you really need to revisit your travel agency and live up to what you advertise! Your travel agents are the worst ever! THEY ARE A JOKE!
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March 2023 by Ralph B.
Never have I ever felt a bad experience and not valued as an AAA member. First off the check-in employee should smile and not question that I have a notary appointment. Then when I get to the employee who is notarizing my document tells me I'm a plus member when I've been a premier member for almost three years. Even after I showed my AAA card said premier and asked them to verify it. Then they tell me I am a premier. I left this location feeling upset and discriminated because I'm Latino.
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February 2023 by Sundae Talks
I tried to get notary service and they said only allowed 1 signature per notary. If I needed more than 1 signature, then I had to schedule an appointment online. But the AAA website doesn't even list Diamond Bar office. The customer service told me they couldn't do anything about. I didn't know what to say to the agent anymore.
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February 2023 by Jack Skellington
I’m sad that they don’t have zero star here. I got my policy last November and thought everything will be ok. Not until January 3, 2023, when I didn’t get billed so I have to make a call, only to find out that they are cancelling my policy without informing me. All because of incomplete name from the person living in the house, which also doesn’t make sense because I told them sooo many times that I am the sole owner and driver of my car. To make it worse, I’m the one who keeps following up, never got a call from them and still waiting for my policy to be restored after calling them over and over for the past 2 weeks. How’ thats for customer service? So if I did not make the call, I will be driving without insurance. That doesn’t sound safe. The person in charge is Carol special mention to her and Justice. I am hoping this review will get their attention and start “working” because they are “working” on it.Update: So my policy was finally restored after calling AAA head office, not this branch. Even the business manager Khai Nguyen of diamond bar never returned my call and emails. Maybe that’s how they really do business. And I got a $3/month increase from my previous policy without any explanation. Verdict: finish the year, transfer to another branch. A branch who is decent enough to talk to you.
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January 2023 by Happiness Always
The staff at the location are knowledgeable and patient. We replace our missing license plate and get our notary done all at the same time.
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January 2023 by F F.
Came in for my registrations everything went quick . Though I forgot couple things they were really patient and accommodated with everything! Thanks!
