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November 2023 by Jon L.
Andrew at American Tire Depot in Diamond Bar deserves a shoutout for his exceptional service. When I needed an old invoice for warrantied service at the Burbank location, he diligently searched their legacy system to find it. I'm puzzled why the Burbank team couldn't do this or contact Diamond Bar directly, but Andrew's effort and efficiency resolved everything smoothly. Thanks to his dedication, I'm definitely sticking with American Tire Depot for my future needs. Great job, Andrew!
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November 2023 by Henry H.
1. Very long wait times after they get you in the door. 2. They forgot to do the high speed balancing (weights) that come with new tires and my car was shaking when I left.Purchased new tires. They told me it would take 1.5 hours at my appointment. But the actual wait time ended up being 4+ hours. When I drove away with the tires, I noticed my car was shaking above 60 mph. I had to bring the car back to American Tire Depot to get the tire weights properly installed and balanced. That fixed the issue but was another ordeal because it took half a day of waiting again, despite having an appointment, and being falsely promised "it should be quick".
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November 2023 by Diana T.
Sooooo glad I came here today. I bought my last set of tires here years ago and came back when it was time for the new set. Francisco was so helpful and we really appreciate how much he took care of us. Got a comparable set of tires installed today. My car had been having issues recently and the dealership service center didn't find anything wrong, left the dealership and drove straight over so the fellas here could take a look. I'm glad I did. I'm happy customer and they've got my business for years to come.
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November 2023 by Raul Aguilar
I like this place, not only because they have good prices, but the service is very good. Every time I speak to associate person they are very polite and patience willing to explain the work that they will be doing in general I recommend it.
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November 2023 by Carole D.
GREAT SERVICE honest work. And great value quality workmanship. I would well recommend this shop. And I work for a Dealership
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November 2023 by Melissa M.
First time here and all the staff was super helpful and friendly, I interacted with three different associates. I visited on a busy Saturday morning, and they got my tire replaced and did a rotation pretty fast. They took the time to explain my options as far as which tires to get, what was the most economical, and what kind of wear they noted on my tires. No pushing for services I didn't need, just straight to the point addressing my current issue. Really nice fuss-free and pleasant overall experience, I will be returning here for future services!
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November 2023 by Leon Y.
Worst experience ever. Ordered and scheduled appointment for 11/5 2pm, arrived at 1:40, said it's gonna be busy, I understood and I can wait because only one person working on tires and there are 2 walk-ins before me to get service first?? waited till 2:30 still see my car outside in parking lot, checking again and 5min later the front desk person, didn't even bothering asking for name, said I am not gonna be happy because he just found out my tires aren't arrived yet..... So you just ruined my Sunday schedule and my following week's schedule because I have to deal with your mistake.Worst decision to have business with this particular store ever.
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October 2023 by Joshua Reyes
I go here for tires. I go here for an alignment today. Print out showed how bad my lineman was off now all my driving normal characteristics are restored. I was a waiter and they got my car done in an hour. This is an example of proper classic customer service.
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October 2023 by Kenythe F.
Have been going to American Tire Depot for a few years! Stopped by today just to get some tire stem valve caps and Ricardo was so generous and gave them to me on the house. Really pleasant staff here and will remain a loyal customer well into the future.
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October 2023 by Valarie B.
Justin and Mark went above and beyond to take care of me. I had a light go on for tire pressure. Turns out i had a piece of metal in the tire. Thank you guys!
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September 2023 by Donald W.
Our 1st time here, and they gave is a great deal to replace all 4 tires on our Honda Pilot SUV. Quality service & attention to detail. Justin M. is terrific to work with. Will come again! Thank you ATD!!
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August 2023 by Tashi Carr
Ricardo and Christian were very professional and friendly. They were respectful towards me and with each other. They treated each customer with patience and great customer service. I would highly recommend going here!
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August 2023 by Marco Túlio Costa
Best place! they treated me so well they didn't charge for the service the others were charging for the service and even gave me a gift. I highly recommend the place amazing people
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August 2023 by G Thomas
Highly recommend this place. These guys were so nice, so professional, so capable, and so quick, that I wish they were in Northern California where we live.
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July 2023 by DB Guy
Great customer service. Knowledgeable mgrs. and front office guys. Stand behind their mechanical work and will resolve any issues that may come up. Great pricing on their tires too. Will definitely be returning for my vehicle needs.
