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November 2023 by Jay M.
If you don't know your shoe size, or if you don't know if a shoe size is true to size or not, you risk being SOL because they don't accept exchanges. Either know for a fact that the show you're purchasing is your size or shop at another retailer. I personally prefer to shop at a retailer that will do exchanges rather than shop here again.
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May 2023 by Daniel G.
Bought a few reaction figures. The cards are them are all bent because of horrible packaging. I reached out to them telling them about the issue and they dismissed me like it was nothing. Told me they had no control over the packaging. I told him it had nothing to do with the packaging. it was the way they packed it. They just threw them in the box. One side had no cushioning... The other side had some rough paper stuffed in it. You can tell they bounced all over the place. I would have liked at least an apology. I will not be buying anything from them again
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March 2023 by Dennis L.
Bought pre sale Squid Games Kokies in Nov 2021 at SDCC SE. Still no product. No notifications or updates either unless you send a complaint. No phone number and they respond when they feel like it. Terrible Customer Service!! The figures were expensive too.
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January 2023 by Jen A.
Love the staff and all of the unique finds!! So helpful and great stock! Will definitely go back for sneakers!
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December 2022 by Mike W.
I love to shop here but their product options are getting smaller.... Shoes selections are great! They always pick the perfect designs to sell in the store. They have some of Nike, Adidas, New Balance and Converse that you normally don't see at regular retail stores. They don't markup the prices so much that they are reasonable and affordable.... I miss their sale items upstairs. They need more clothing options. Great service!
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December 2022 by Johnny C.
I don't like leaving bad reviews. They're ridiculous. They don't let their customers nor browsers use the bathroom. They are expensive.
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November 2022 by HappyGhostNinja
Great store, got tons of my shoes and amazing service all of the employees ask and help for what ever I need. Would always go again
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November 2022 by Lauren G.
Really cool spot. I've been here twice. Was referred here by a co-worker and picked up a pair of Powder Blue lows. 2nd time coming was for the L & F drop. I've never camped out before and the system they had made it very fair for everyone. The store manager was super friendly and courteous to everyone waiting. They have all kinds of cool merch and a nice selection. I will definitely be back and refer friends and family.
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October 2022 by Andrew H
DO NOT order online from this company. They send damaged funko pops out and do not know how to properly pack a box. First and last time ordering from them. They simply do not care and won’t do anything about it.
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October 2022 by Brandon El
Great place to catch sneaker drops but get there as soon as they open or you’ll miss out!
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October 2022 by Trisha M.
Item back logged for a year, lack of communication with poor business model. Item still not received.
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September 2022 by Jupitor H.
BAIT is fuggin up !! BAIT HAS ZERO CUSTOMER SERVICE. About a hundred of us poor slubs sat in line at Comicon Limited in Nov. 2021 for HOURS to purchase the Kokies Squid Games figures. When the purchase was made we were handed some gold coins and told that the figures would arrive in March 2022. We were SHOCKED. But decided to wait. January passed with no updates. Then in mid March when we still heard nothing I reached out to BAIT and they changed the date to MAY then JULY then August or September. BAIT IS THE WORST. You have to hound them for information. They offer no discounts, no updates, nothing for the loyalty its customers have shown. NEVER AGAIN. BAIT IS GARBAGE and we will ignore this GARBAGE company and their horrible lack of anything resembling customer service and take our business everywhere else.
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September 2022 by Mikee
Friendly & helpful staff. Always a pleasure shopping here.
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September 2022 by Paul Pallares
We’ve been frequenting the Bait Diamond Bar location for a couple of years. We prefer coming here vs other stores that sell similar products - as they have a great selection of anime figurines and other specialty items. The staff is always friendly and willing to help. They’re very knowledgeable too. Highly recommend this establishment.
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August 2022 by Natalie D.
On a boring Saturday, my husband and I made the drive to this store. It did not disappoint. We loved this store, the customer service was nice and the items they had were amazing. Ended up purchasing a WALL-E bearbrick to add to my collection.
