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February 2024 by Fini L.
alexis Alaniz is very friendly and thoughtful. i need a newest bill for CNY. and she is really go through her drawer and got the best bills that she can offer me. your action really truly is a great service. Thank you i appreciate you.
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March 2023 by Eca L.
They drilled my safe deposit box even though I paid yearly. They kept telling me to call the headquarters, and the headquarters officers told me to call this branch. The manager promised to take care of it but it has been 4 months, I am still not able to know what is going on with my safe deposit and everything inside it. So, I feel so hopeless and starting to loose trust with citibank. I have been with citibank for many years, but what's going now?
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January 2023 by Alfredo M.
I had a recurring problem with my checking account and credit card which had been bothering me for weeks. So I went to this branch and was helped by Mr. Marty Avila, Banker. He comprehensively reviewed my account and fixed my checking account problem. Then, he went out of his way to help me call Citi Credit Card to correct and resolve my concern. Much to my delight, everything was resolved. Citibank is privileged to have Mr. Marty Avila in their team. He is very competent, efficient, and delivers outstanding customer service. He should be recognized by the company and rewarded for exemplary service!
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September 2022 by Melinda D.
It's a pretty good location. I mean right off of grand literally and the intersection of Diamond bar boulevard. It's not a drive-thru Bank you have to park and walk up. And you're sharing a parking lot with Bank of America and Walmart. They do have three stalls I believe are dedicated for Citibank customers. I hope that helps anybody that's looking for this location it's very small and it is literally attached to the Walmart building. Enjoy your day yelpers!
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August 2022 by Dani S.
Service is very slow and incompetent! The tellers are super slow and not skilled at all. Took forever to just do a withdrawal transaction. Also took my ID and did not return to me. Horrible!
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July 2022 by MiracleCenter U.
We never make a rating to anything before but for this bank we will. We really really disappointed and unsatisfied. The manager of the bank K4REN ZH4NG even can not work well. In her name card even didn't tell that she is a manager She is only a personal banker but she confessed she is a manager This bank so bad!!! Look the ratings people gave for this bank. -Unprofessional -They didn't care the customer. -Make difficult and complicated to the customer
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January 2022 by Rebecca C.
The tellers at this bank were helpful and professional. I was looking for information to educate students on starting accounts and they provided pamphlets. There was no one at the concierge desk so I did wait for a bit before a banker helped me.
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January 2020 by Roger L.
I would give this bank a zero star if I could I would there customer service sucks and the manager is a piece of crap talking to me like I'm a FOB that don't know any English or something well let me tell you something I was born here in the United states so don't talk to me like I'm a d*** a** they should really fired the Manager at that Citibank in Diamond Bar
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May 2019 by Kim T.
I came to this bank when they had a cash promotion for new accounts. Jason was assigned to help me open them. He kept asking for so many things to prove my identity that I had to come back and forth for additional paperwork. Frustrated, I talked to the manager to help me instead. The male manager looked nice and friendly, but I was shocked when he requested more paperwork from me like: If I was a full-time student, was I in the military, 1099-interest forms from other banks, utility bills, property tax bills (he could not even find my address in the property tax bill), and so on. Eventually, I politely told him to forget the whole thing, saying that it was no wonder that I did not see any walk-in customers, though I had been there for an hour. He said that the bank did not need them, since they mostly dealt with international clients. Speechless, I shook my head, and I brought the entire folder of paperwork to another Citibank in Rowland Heights. The girl there helped me, only needing to take my driver's license and the last year of my tax returns. I got to open both savings and checking within only 20 minutes. I sent an email complaint to their headquarters about this issue. When I came back later with my husband to the Rowland-Heights branch for his accounts, the same girl told me that everyone had a good laugh when reading my email about that manager.
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July 2018 by Mer L.
The teller was rude and full of attitude. Had to drive to the Rowland Heights branch to finish my business. Thankfully the experience at Rowland Heights was so much more pleasant.
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May 2018 by Gavy V.
Came here to request return on Non-Sufficient Funds fee. Branch manager DID NOT put any effort in assisting. Said that he tried requesting but got decline and there's nothing he can do with it. Also made remarks that it's my fault (of course i know it's my fault) and emphasize to be more aware next time. I called the Citibank call center right after and they RETURN me the fee. If the call center put more effort in assisting you than the branch manager, then this branch manager is absolutely trash and USELESS.
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March 2018 by Tiff E.
Horrible customer service. I was in to remove a person from my account and all this lady said is to sit down and wait. Ok... bank seemed relatively empty so I sat down. 15 mins later and I was still waiting. Thankfully Hiba (I think that's her name) noticed me glancing around and told me that it would be a one hour wait. Seriously though? You don't tell your customers about the long wait time when you asked them to sit down? And expect them to wait 1 hour for you? Like we have all the time in the world to do that.
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January 2018 by Jessica G.
What horrible customer service from Hiba! I came in to cash in a check. She said she needed to verify it- no problem I take a seat and assumed that it would take no more than 15 minutes. Boy was I wrong! After 35 minutes I finally get up to see what was the hold up. She instead assisted someone else and that took another 15 minutes! She seriously needs to be retrained because it is quite obvious that she doesn't NOT know how to multitask nor be efficient with her time management in helping customers. I voiced my frustration of waiting so long, and instead of apologizing she became hostile and very rude. She yelled at me for not looking at her as she counted my money. Did I mentioned she asked me for my social security number prior to handing me my money?! Save your time and go to another branch. Until they hire better staff, do not expect this place to value your TIME AND MONEY!