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August 2023 by Celine B.
FIVE STARS, no question about it. Lisa Fyke, Luis Loarca, and the rest of the team are the people you can trust with your home. They do business with high integrity and excellent quality. Not only are the prices super competitive, but they are communicative, prompt, and trustworthy. They initially estimated 4 days to do the job, but finished everything (including cleanup) in less than 3 days. Lisa is great about asking about your vision and giving you several options to achieve it. Luis does an excellent job going through the installation estimate with you, giving you different options, and making sure everything is clear before they proceed. If I ever needed flooring done again, I would choose them in a heartbeat. Til then, I am happy to recommend them to anyone else. Thank you all for making this process as smooth and easy as possible!
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August 2023 by Hung W.
Finally got a chance to write this review. All I can say is Lisa and Edgar are great. Very responsive and easy to work with. Great price and great product, highly recommend. I was able to get a new carpet installed fast. Thank you !!!!!
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August 2023 by Dan O.
I hired this firm to install Mohalk Everstrand carpet with 8 lb density rebond pad on my stairs, bedrooms and hallway. We inherited very poorly installed carpet that only lasted for a few years in terms of texture retention and anchoring on the wood floor from our home purchase 10 years ago. We don't even wear shoes inside home, so the brand new carpet that came with our home purchase a decade ago was really mediocre. The owner, Lisa was very responsive, honest and knowledgeable, and she was kind enough to answer any questions that I may have. She did a great job with recommending Mohalk-branded low cut pile and loop combo polyester carpet with higher 8 lb density rebond pad, which is a great alternative to costly nylon or Triexta fiber carpet. Most flooring companies out there would not factor in material cost difference among different brands as long as they are made of basic fiber material like polyester, but Lisa was transpatent with cost differences among carpet/pad brands and models. The Mohalk product comes with 15 year product warranty and installation has 2 year warranty. Lisa was indeed one of the most professional and honest consultants that I have ever worked with.
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August 2023 by Sam R.
Lisa is amazing! She has great prices and is on it! We had our install today and everything went great. There was a mix up not on Lisa's part with the carpet distribution center and Lisa made it a point to resolve the problem that she's didn't create. I love the carpet and everything about this project. I would highly recommend Lisa and her company. She is my new go to gal!
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August 2023 by Patty O.
Lisa is so easy to work with. Efficient, helpful, professional. Just can't say enough about this job. Picked out my flooring on Friday, room was done on Monday! Frank, the installer, was on time, personable, and did excellent work. So very happy with the outcome for my craft room. It's not often you find customer service like this. You can stop looking, because you've found the best!
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August 2023 by Muziq U.
Ask for Lisa (sales) and Luis (install). They just finished today at our house. Wonderful to work with and top notch service at the lowest price, believe me, I did my research...had 6 quotes and theirs was the best! 4 areas demo'd and installed in 1.5 days! Tell 'em Vred sent you #buylocal
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July 2023 by Robert G.
Lisa and staff are excellent!!! I needed a small hallway carpet repair since the carpet had to be cut for the installation of a new support beam/concrete pour. Lisa quickly dispatched Luis whom was excellent in working the existing carpet/repairs saving me time and money for a complete new carpet installation at a later date! I wouldn't hesitate one second to call Lisa again in the future for any carpet repairs or a new carpet installation. Thanks again Lisa for a smooth project and big thanks to Luis also!! Sincerely, Robert
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July 2023 by Magister I.
Efficient and quick flooring specialists. Lisa (owner) and Edgar (installer) were professional and courteous and my mother was very pleased with the quality of carpet and how it was installed in her home. Fair pricing and ease of ordering made this process pleasant. Highly recommend!
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May 2023 by Brooke H.
Lisa is great! She has the best prices and best customer! She is quick to respond and very helpful. I highly recommend!
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May 2023 by Edita D.
There is a reason Diamond Bar flooring has a 5 star rating. The owner, Lisa Fyke, will make sure you are happy and satisfied with your product! We ordered a product, it was delivered and upon review of the product description wanted to exchange the product. Lisa worked with us in a timely manner to exchange the product that we wanted going as far as having the product representative discuss our alternatives in person. Also many thanks to Lisa for coordinating the installation. Edgar, master installer, took care of everything from site measurements, product delivery, demolition, elimination (dumping), packing of goods, moving furniture, and of course, installation of flooring. Our project was daunting. Mom wanted new flooring. Just imagine the accumulation of home goods, clothing, knick knacks, books, electronics in a home that has been occupied for over 50 years. Now imagine having to box and move those goods so you can demo and install flooring. Edgar inspired confidence in getting the job done and after talking and meeting with him, we knew we were in good hands. Lisa and Edgar, we can't thank you enough!
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April 2023 by Denise T.
I found this flooring place cause it was local as I didn't want to shop around in Orange County. It had great reviews so I decided to give Lisa a call. Her installer called me right away to set up a day and time to come and measure and give a quote. Turns out he goes to our church. He was very honest and upfront about how prices are the same no matter where you live. I was able to go in the shop and pick out some flooring in my price range. They had beautiful flooring with very good quality and reasonable prices. Way better quality for the price compared to Home Depot or Lowe's! I was able to take home some samples which were big planks not just some small square block pieces. After choosing my flooring they were able to install very quickly. Luis's son Danny and Jose came to do the install. Mind you all this is happening while Lisa and Luis are out of town. Danny and Jose did an awesome job as they were very efficient in demo, install and clean up. They even did baseboards. They were done with everything in 2 days. Everyone was very nice and professional to work with. I would highly recommend and use them again for sure! My floors look beautiful as it was stuck in the 70's before lol. I chose LUX flooring in the color Chalet. I was going for the coastal beachy look. I couldn't be more pleased with everything from start to finish. Thank you for everything!
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March 2023 by Sarah N.
I worked with Lisa at Diamond Flooring to select new vinyl floors as the laminate we installed 9 years ago began peeling. She is so knowledgeable and honest, I selected the perfect floors and Luis installed them. She has a great selection and even sent us some samples. I recommend going to her showroom for the best selection. We ended up with something completely different than what I thought I wanted. I attached two photos.
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January 2023 by Sameh Hanna
So unprofessional don’t trust her .she totally ruined my tax return and when I called her to amend it she was so rude and refused to provide any help ,very bad experience.
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December 2022 by Sam D.
10/10! Lisa and Luis were awesome. Lisa helped me pick out the perfect flooring and got me a great deal. Even more importantly, she had all the materials ready to go very quickly. As soon as I had the flooring picked out, Luis came right away and knocked out the entire job in only 4 days! This was a huge job requiring demo of ~1200 sq ft of original tile and ~500 sq ft of laminate in a 1980s home. Luis and his team came every day and were very communicative. I never had to chase them down and I always felt like I was a priority. I would recommend Lisa and her team in a heartbeat to anyone looking to remodel their home. She does it all!
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November 2022 by Sandy R.
Great crew lead by Robert in removing my carpet. They were fast and efficient. Very professional and friendly. Thank you Lisa with the recommendation!
