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March 2024 by Joseph Clingenpeel
Rude and down right hostile delivery driver. Some older dude in a silver Honda all busted up and such. Gotten him a couple times and everytime has a nasty attitude and always likes to start arguments up to the point of near physical altercations. I don't know what kind of screenings they do to hire their employees, but they need to do better.
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March 2024 by Tammy Neu
I placed an on line order for delivery. The pizza was scheduled to arrive in 15-25 minutes later. The tracker showed the driver was "pulling up" at about the 25 minute mark. I waited and waited and then all of a sudden it changed to "delivered". Unfortunately, it wasn't delivered to me! I called the store and they said the driver left it "out front". Nope, no pizza on my doorstep. Then they couldn't get a hold of the driver. All that to say I am done! I have been a long term customer but no more! Why is the driver not able to call the customer if they can't find the location? And if they call the store then why doesn't the store call the customer? There is no excuse! Horrible customer service.
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February 2024 by Nina Arita
The young staff at this location are always friendly and welcoming.
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February 2024 by PMK
We placed an order early morning for 11am pick up and when we went in they didn’t even have our order. The 2 employees didn’t even acknowledge us when we walked in. After waiting some time I asked what the status was and the reply was “ we are very busy and it’s gonna be a while” I tried to explain we places the order early morning for 11am pickup because it’s for a school event but they said “yeah it’s only 2 of us and we are very busy” terrible service. Will never order from here. We’ll order from Brea which is so much faster and great service.
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December 2023 by Ahsan Ahmed
I ordered over the phone (I assume it was a call center ordering process)and when I went to pickup my order, there was no trace of it. I was with my 2yr old niece and we were hungry and looked forward to have pizza for lunch. I called the number again and Brandon (if I remember correctly) who was in the store looked at his screen and said "Oh, now I received your call". He still couldn't find the order and said I could order if I still wanted. He quoted a different and almost double the price of my original order and refused to adjust the price. I left without ordering.About 2 weeks later I place an online order for 2 med pizzas, jalapeños/pineapple on one, and mushrooms/onions on the other. When my husband brought it home , there was only pineapple on one and hardly any mushrooms/onions on the other. I have included pics for reference.I filed a complaint both times online, but I don't really think they care about customers. They respond with a reference number and that's it.This is a horrible store with really bad customer service and food.
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November 2023 by Mike Paniagua
The pizza and service is amazing, but the call center doesn’t necessarily communicate the orders well to the store. I always ask for extra marinera sauce in my pizza and it’s never communicated to the store. Other than that, the I love the food and the staff is always more than helpful. I appreciate their help.
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September 2023 by March Spring
Quick service with courteous staff. The pizza was great. The chicken bites were a bit overdone. I’d still go back for the convenient location.
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September 2023 by Rie M.
Don't ever get sandwiches from them.we got philly steak sandwich,we could count the meat.was horrible we ordered philly cheese steak sandwich,it was joke. I guess I should've ordered sandwich from domino's.it was about $45。and I could count meats,don't even know if it was a beef.don't order sandwich from this location!we actually want money back!we took pictures because i couldn't believe how horrible it was also it was not good at all
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August 2023 by Donald C.
Stay far away from this place! You will get ripped off, and they will feign ignorance. I recently made an online purchase for pizza pickup. I went go pick it up, all paid for. The gentleman (elderly Hispanic worker) says I didn't pay for it. He rings me up on the register as I am confused and I pay for it because I am on my lunch-break. He rings me up for almost $26.00 for 2 medium pizza. I found this weird, because I usually have deals. I bring back the pizza for my coworkers, and I look at the previous online order and it was for $16.95... I got overcharged.. I go back to dispute the charge with the manager. Here comes the story on why you should never come here. The manager comes in and say, "We can't double-charge you if the order is paid for." I show her the receipt, and I show her my credit card charge from my online bank account app. She says, "That charge can't be right." We only charged you $16.95. The employee that rang me up for the pizza was there making more pizza and just pretending to be dumb about the entire thing. He did not own up to his mistake, and just kept quiet. The manager begins to say, "You probably didn't pay for it, therefore he rang you up." The prices were different, and she refused to look at any further transactions. I understand that :some" people hate their jobs, but this manager needs to get fired or let go. The worker as well. It seemed like they didn't care at all working at the place, and with all the evidence, they refused to budge. I was all nice about asking to get the charge canceled, and showed the receipt and the proof of the additional charge. Manager refused to do anything. The worker refused to admit their wrong-doing. I cannot support an establishment that refuses to care about customers. I don't think anyone should support this place, and eat at all the other pizza joints in DB. The manager continued to pretend she was right...
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August 2023 by Rifat Haque
Good for the price . Nice and quick service
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July 2023 by James A.
let me say that this dominos is THE WORST IVE ORDERED FROM STAY AWAY. The order was late first off, secondly the delivery driver was completely rude and when I told him to meet me at the garage door for me to get my pizza instead of waiting for me HE LEAVES IT ON MY TRASH CANS. Disappointed is what I am and will never order from here ever again!!!!!
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July 2023 by Richard Astley
they will miss important items even if you tip generously, then the manager will deny lowering the tip to a regular amount even though you're missing dips that go with dry entrees
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July 2023 by liu anna
Where is my steak????
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May 2023 by Armando Diaz
This Dominos is definitely the worst one ever , they are so cheap with the tomato sauce and cheese. I've ordered several times and they always disappoint me , so they always end up giving me a credit. I think I've gotten about 20 free pizza's here , JUST GET IT RIGHT THE 1ST TIME AND YOU WON'T BE LOSING MONEY.
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April 2023 by Tim W.
Never coming back to this location terrible customer service. This girl working should not have a job. I ordered on the app and it said it was completed and when I walk in this girl doesn't even acknowledge me being there I finally get her attention and I can't explain it I have never had this bad of service. Unfortunate because this place is close to me Update: her name is hermione got it from the app