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October 2023 by Dorki Doki
As a woman who doesn’t know a lot about cars, I’m always terrified I’m going to get taken advantage of at a mechanic. These guys have always treated me great and have been very open and transparent about the work they do and their prices. They do their best to explain the work they’ve done in a way I can understand. They live up to their name!Services: Brakes
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August 2023 by sri r.
Very expensive, AC diagnostic opp midas is $65, here it is $271. After check, I was told to change AC compressor and charge is additional $1791 , no way close to any other quotes. other places are $1000-1200(incl check and repair) and these are top notch repair shops. Would not recommend, too pricey. Customer service is poor, not informed after leaving the vehicle. I have to call and get updates what is happening before the store closes.
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June 2023 by Angelic G
Harry provided excellent service! Picked up and dropped off my car. My car was serviced and I never had to leave work. That worked out great because of my busy schedule. I highly recommend this business.
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April 2023 by Sung Kim
I got oil change for this place. It is very busy place and I made an appointment a week before. The service was fast and very nice. I recommen the place to everybody.Service: General repairs & maintenance
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April 2023 by Ron S.
Dishonest, incompetent, crooked, expensive corporate chain shop. Took my Chrysler 300 in for a front suspension rattle. These crooks charged me $80 to confirm I had a problem, then wanted another $200 to diagnose the problem! I got the hell out of there.My car lower control arms were improperly replaced by a different crooked shop (American Tire Depot) where the bad noise started. Honest-1 couldn't diagnose the problem because they are incompetent. A competent shop/mechanic will give you a free estimate- and diagnose the problem! This is a corporate chain shop that makes its money by ripping you off with a diagnosis charge. Got the car FIXED in 15 MINUTES at a real mechanic: Phillips Undercar in Upland. That mechanic drove the car, put it up on his rack, checked the front suspension and found driver side components that were loose. He charged me next to nothing. That's what a competent mechanic does.When you get ripped off by "Honest-1" Auto Care, you will be sorry you took your car there.
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March 2023 by Brett Kaufman
Honest and quality service. Harry has always treated me well and I trust him with my vehicle. 100% recommend.
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December 2022 by John M.
This place is the best, They have fair pricing and their work is second to none. I will continue to bring my cars to this location for all my auto repair needs.
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December 2022 by Teagan T.
I would give one star but the mechanic, Jim, is a cool dude. If not for him, the owners deserve a low rating. I came in because of a check engine light on a car that hasn't been moved in over a year. The mechanic suspected rats had chewed up the wires and showed me the diagnostic code then told me it's going to be a big job and expensive. I have to get the car fixed.. and both the mechanic and the guy on the phone from earlier that day told me to bring the car in on Monday. They were slammed. Come Monday morning, vroom vroom the car is in but check engine light is gone. Parked it and checked in. Harry at the counter gave me a bill for diagnostic test.. $159.. said that goes to the cost of the repair or if I pick up without work that's how much it costs. Called back that afternoon, 3 times, no one picks up. Instead you get this insane voicemail option where you can only find people by their last names or know their mailbox #. Yeah.. like mechanics have time to check calligraphied voicemails. Called the next morning a couple times before finally getting Jim. He told me they're very backed up and won't get to it till maybe Wednesday or Thursday. But he could smell dead rat from the car. He said it stunk. I didn't notice a thing around the car. By Thursday I went by the shop and of course, the car was exactly where I parked it. Never even moved. I can see watermarks on the windshield it reads 'I've been neglected' all over everywhere. There's no one in the office as usual, Jim was there and thank god he didn't charge me anything for doing nothing. My dad had me all fired up to give them a talking to. Took the car to a second shop and just did the standard and found no rats, no smells, no chewed up wires.
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October 2022 by Eddie A.
My son took his Nissan 350z to replace the valve cover that was leaking oil into a cylinder, they suggested to change the valve cover and gaskets, they quoted him 1600.00 to do the repair, he had taken in his car there in the past to replace front end parts and got charged too much for other repair, since he just decided to pay their outrageous amount, the next time he took it in to do the valve cover replacement, they really went for the jugular with 1600.00, I am his father and I did my homework and got a few quotes in other places and most came in between 250 to 400 labor, the parts are only about 250.00 maybe less, so how can the labor come in at 1300.00, I called them acting like a customer and asked the for a quote to replace my valve covers and he asked a few questions and probably suspected I was the kids dad calling, he said he wasn't sure how much it would be and that he would call me back, and it was the same guy that quoted my son the 1600.00 for just one valve cover, he never did call me back, I sounded like I knew what I was talking about because I do my own repairs and have a couple of mechanic brothers. that is ripping off the customer way too much, these people saw my inexperienced 25 year old son coming a mile away, I hope you guys at least be careful and do your homework before agreeing to pay their price, Honest-1 Auto Care is not the right name for this business, it should be "Dis-Honest-1 Auto Care" because they are so dishonest. My son is so embarrassed because he almost got suckered into this job, but I am glad I intercepted lit and did my homework, Shame on you dis-Honest-1 Auto Care
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August 2022 by H H.
Always helpful, great customer service. Their emails reminders when service is do is one of their best services.
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May 2022 by Gina Proios
I've only been here a few times but the customer service here is great. James was very helpful in being honest with me about my car. I definitely will be back and also recommend you bring your auto here. Thank you.
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May 2022 by Michele Mj C.
Friendly service, great service, thank you Jimmy. Clean shop, clean lobby and fast service.
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March 2022 by CC Z.
My car was having some weird sounds while driving so I searched up the nearest auto shop near me. Came across Honest-1 and decided to give it a try. Definitely did not disappoint. I parked my car and walked into the front office and was helped out right away. I told the technician what was going on and he said came outside to take a look. He immediately figured out what was wrong. It was a very quick fix and I left within 20 minutes of being there.
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February 2022 by Alan O.
Dishonest-1 Auto repair Beware of Dishonest-1 auto care, calling themselves honest-1 auto care! They also have the highest diagnostic fee in the industry at $275.- I made my first mistake, by having them diagnose a check engine light on my Jeep. Their diagnosis suggested that I replace the Jeeps PCM at a cost of around $800.- excluding labor and a secondary source to program the computer (at who knows what the extra cost and time). I decided to take my Jeep to Mandalay Auto in Walnut for a second opinion and to have my Jeep credibly diagnosed. They said that I had a broken connector and fixed my problem at a fraction of the dishonest quote. I ended up paying only $180 USD and I was now ready to have my Jeep smog checked after driving it for 100 miles to re-establish a driving history on the computer. I went back to the dishonest auto place to request a refund of my diagnostic fee; since they failed to accurately diagnose my vehicle. The owner asked if he could look at the repair work done by Mandalay Auto. Stupidly, I granted him access. After his best efforts of pushing and pulling the wires; he successfully dislodged something, causing the engine to run rough and re-engaged the check engine lights on my dash. When I asked him what he had done, he denied any wrong doing. Now I have to re-re-establish the driving history on the computer and another tank of gas! So the moral to the story is to deny a dishonest auto repair place to mess with a job well done by an Honest repair shop. I plan to report the dishonest repair shop to the Bureau of Automotive Repair for their attempted Extortion!!! I hope that this review helps anyone needing an honest auto repair shop and to avoid the dishonest ones...
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February 2022 by Noel M.
This is the worst place to take your car. The customer service is horrible. I took my car in for service. I asked for these services: Brake pad replacement, Alignment, There was a small leak somewhere. Also, the TPS sensors for tire warning lights were on. I wanted that fixed too. It's an old Range Rover 2008. Less than 30K miles. I got a call and was told transmission fluid is leaking and had to be taken to a specialist for transmission issues. Part for it ws going to $2800. Parts for brakes won't come in til the next day. I said, hold off on the transmission issues. But work on the rest. Got the call to pick up the car the next day. I got there and brakes were done. Then, casually...by the way, one of your lug nuts broke off. You can run the car with the 4 on there. I said, are you going to fix it? Harry, the guy who is helping me says, Well, it's not factory so it's not our responsibility. I asked him if the other lug nuts had any issues. He said no . I said, how is that my fault if you broke my lug nut. It wasn't broken when I left it there. He tells me that it must have been the people who put it on there. I asked how much would it cost to fix it. He reluctantly estimated that it would cost me over $1800 to fix. WTF? I asked, why wasn't I told about this when it happened? He responds, I just found out about it just now. He also asks me, what would have changed if I had told you when it actually happened? (I don't know, tell you to stop working on the car and inspect what happened?) I am about to lose it. I pay for the service but then I asked, what about the rest of the things I asked to be fixed? Oh, there's a noise in the suspension. I couldn't even do an alignment because of that. (WTF) What about the TPS sensors? We don't do 22 in rims. (Unbelievable) These guys are a joke. I would never recommend any of my friends to this shop. One of my friends warned me about them but I didn't listen. Sad to see a shop like this in the city where I live.
