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March 2024 by Alejandro Valdivia
Great place for massages and all around self care. I had an amazing experience, especially since recently pulled my back. I cannot say enough about Ivy. She was able to work around a sensitive situation and make me come out on top!
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March 2024 by Erick Carpenter
First let me start with the positive. Alyssa the front desk agent was kind, genuinely concerned, and awesome. The ambiance in the waiting room, and inside of the therapy rooms were very pleasant and inviting.Now let me get into the details of this unfortunate visit. I arrived right on time and still had to wait 5-7 minutes for my therapist (Sydney) to come get me. She then semi passive aggressively greeted me as she walked me to the treatment room. She quickly asked me what she could do for me and what areas I would like for her to focus on, I had no problem with the efficiency of the approach to walk and talk, but I prefer to discuss my focus areas of concern in the privacy of my treatment room. I gave that a pass, because I figured that she was just trying to be efficient as I mentioned and get straight to work. Boy was I wrong. She had me get undressed and wait an additional 5 to 7 minutes for her to come back into the room to begin to focus on my areas of concern, which was my shoulder, neck, and arms. She hard rubbed (not masssged) those areas for an inordinate amount of time. I told her that I preferred firm pressure, which I never received. I don’t know what her definition of firm is, but it certainly wasn’t what I received.To make matters worse, she treated me while seated the entire time rolling around on this stool! The ENTIRE TIME SHE WAS SEATED. I could hardly focus because of the irritation that I felt in her approach, attitude, and I overall felt as if she was rushing to end the session because I was her last appointment of the day. I got the feeling from the energy she was putting out that she felt as if she was doing me a favor.Very very disappointed and definitely not what I’m used to receiving at the Chino Hills location, which I’ll be going back to in a heartbeat. In fact, I need to schedule an appointment to really get a massage tomorrow (Hopefully they have openings with one of my girls). Diamond Bar Massage Envy, I expect better because I lost literally 20 to 30 minutes of time that I paid for. Sydney ended the session 5 minutes early after she started the session over 10-13 minutes late (counting the time I spend in the waiting area). Oh, and after the session, she said she’d be outside the door to walk me up but was not there when I was finished getting dressed. Honestly, I didn’t mind her not being there because she probably knew that she did not provide the best in services at the time. Also she halfway asked me halfway through the session if I was ok. I felt her gloves during the session as well. I’m totally disappointed, and I don’t like leaving bad reviews, but in this case, I don’t want anyone to waste their time, energy or money only to have to rebook somewhere else to receive the treatment that they deserve and paid for. Learn from my mistake and don’t book an appointment with Sydney.My wife loves Mary from this location and she chooses this location because of her. I’m headed back to Maggie and Melissa at the Chino Hills location. Which is a shame because I live in Diamond Bar and it’s more convenient than the Chino Hills location. But in this case, I’m willing to sacrifice my convenience for the quality and capable care I receive from Maggie and Melissa.
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March 2024 by Andrew Jonathan
I came for the first time back in December to celebrate something. Not only that it was the most expensive massage I ever had, but Steve was arguably the worst masseuse I have ever had. I came here for relaxation, and the way he massaged me was through extremely fast presses, which actually hurt and stopped me from relaxing at all. I told him to change the pace and he didn't even know how to do it.I specifically told him that I wanted a normal back and leg massage so I could relax and enjoy, but he didn't listen and proceeded to make me do seriously uncomfortable stretching movements the whole time. One of the movements to lift my hands that he tried to make me do was extremely uncomfortable and I refused to which I feel that he didn't take it with respect or courtesy and he proceeded to seek validation from me by telling me "you know whom I have worked with here before? athletes."I paid for 90 minutes and he ended that 15 minutes early, which even felt like a scam. This is a massage that cost around $130 so can we expect someone with zero knowledge to be called "masseuse" and steal our time?
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March 2024 by judy Rec
Ivy is great. She is very friendly, professional and listens to my concerns.
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March 2024 by Lori Hernandez
I drive almost 20 miles to come to this location just because of the quality of therapists and the way the run the office.
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March 2024 by Susan Coats
My masseuse is always friendly, professional, and very knowledgeable. I always leave physically feeling better about my sciatica issues. Easy to set up appointments and pay. Facility extremely clean.
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March 2024 by Andy Johnston
I come here for a few years and I work with Sydney who is great! Would recommend her!
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March 2024 by Oscar Camarena
Robin is a very professional therapist, she uses very good technique and remembers the type of therapy her clients look for.
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March 2024 by Isabel Amorim
Ivy is an excellent therapist. She is knowledgeable and adapts the therapy to my individual needs. She is also very friendly and attentive.Very clean and welcoming environment.The staff is very friendly and courteous.Your client,Isabel Amorim
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March 2024 by Rudy Chavarria Jr.
Yessica! She’s the best! Been with her for 2 yrs and she’s brilliant!
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March 2024 by Lawrence Ogbechie, MD
Treatment procedure with Ivy was like being in Cloud 9!
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March 2024 by SL Webster
Kayla is GREAT! she is professional and really does a great job finding the tight spots. She checks on my comfort level throughout the session.
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January 2024 by Barbara Fraley
It was an appointment that I did not hear my alarm go off; so I got there late, but I was still given service very graciously
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January 2024 by Crystal Jenkins
Awesome experience, Ivy is great.
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January 2024 by Yulan Jean
Always kindly Attentive to my requests.
