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January 2024 by Lynn H.
I don't live in this area, but I've been to this facility to use their equipment the past couple years whenever I visit my parents. The staff are friendly, understanding and diligent. I've explained my situation of wanting to borrow their facilities for a few weeks on the black card and each time they have been accommodating to the usage and when I need to cancel the membership before I leave the state. The staff are very diligent in keeping the entire gym and equipment clean. I've consistently seen them wiping and cleaning equipment and areas to keep the place pristine. The gym culture here is respectful. Everyone is doing their own thing. Sure there are students that hang in small groups socializing and exercising but they never occupy an equipment for long periods of time. Majority diligently wipe after using the equipment or put back weights and bars kindly. If I lived in this area, this PF I would go to all the time. Parking in front of PF can get packed but the parking lot area is large. I usually park a little farther and just walk over.
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December 2023 by bert
Nice staff and crowd, and all equipment kept clean and in good working order.
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December 2023 by Carlos David Garcia
Great and clean installations and friendly staff
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November 2023 by John Doe
My favorite gym so far.All new equipment. Employees are super friendly and helpful. Always cleaning and checking everything.
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November 2023 by Ben M.
Went on 11/25/23 and saw a promo on the board to "upgrade to BCM (black card membership for FREE, 11/25/23)" on the board by the entrance. After my workout at 11AM I inquired more about the promo with the person at the front desk. The receptionist was a female Asian wearing glasses who provided poor customer service. I tried to ask about how I can upgrade my account to the BCM for free and she had no idea what I was talking about. I pointed to the board saying "upgrade for free" and she asked me if I was a classic $10 member which I responded yes. She said "okay" and didn't provide any information about the upgrade. I asked her again how can I upgrade my account and all she said was it's online. I tried checking my app and the website once I was home and did not see anything about a free upgrade to BCM online like she said. The receptionist had a poor tone throughout our interaction and clearly didn't care to provide assistance. What a poor staff interaction.
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October 2023 by Jesse S.
It's hot 24/7. Seems like owner is trying to save 0 STARS I've emailed corporate multiple times. Nothing changed.
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October 2023 by Valezka A.
We have been coming to this planet fitness for a year now. It's really clean and well organized. It's a bit smaller than some other planet fitnesses but still provide a variety of machines! One thing that we notice often is that the music volume is not loud enough. At least for us. Sometimes we hear a banger come on and it's pretty low like we hear the machines more than the music haha. But hopefully they can turn it up just a bit more to keep our pump on! I would recommend this planet fitness to others as well.
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October 2023 by Jacob (The Snake Charmer/Gambler)
I love this planet fitness. No TVs not saying TVs are a bad thing just focus on you. ???
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October 2023 by Kai Kong
One if the better and more upgraded gyms I've been to and the staff is very friendly and nice
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September 2023 by Jason Boda
Come here once and was amazed. Good job planet fitness. If it was closer I'd come here all the time. I wish the chino location had updated smith machines like you guys do. The only thing you guys need is dumbells that at least go to 100. Other than that 5 stars. Party on dudes!!!
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September 2023 by belgica ruiz
Great gym to get in a good workout. They have great customer service!
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September 2023 by Jay Lee
I feel good every time I go to gym.clean quiet staff are kindWhat else do you need to do work out
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September 2023 by Dub C
Very bad customer service, rude staff , no welcome no good bye , straight a hole with no smile . The general manager Adam was the worst ! Never come back again till they fix the problem
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August 2023 by Jackson Ku
This gym is clean, has lots of equipment, the staff is friendly, and it's easy to get in a quick workout.
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July 2023 by Houston & Cali P.M.
If I could give this gym negative stars I would! I don't even know where to even begin if with the rude manager Adam, or the members that act as if they were in elementary school or the high school kids that run around pushing each other, being loud, hogging the machines, the young male kids most don't shower and they show up stinky with jeans, Slip ons, crocs, back packs . They slam the machines this gym Is a joke never in my entire fitness life have I experienced such a clown gym. To top it off everyone there feels as if they were body builders or Rhonda or Arnold flexing after 3 reps or "showing off"Never ever again will i ever step into a planet ! Bunch of cry babies that clearly live in a bubble and have never been to a real gym. I'm super disappointed no wonder every real gym like Golds and LA fitness to name a few talk about how horrible and toxic planet fitness gyms are. I'd much rather go back to my UFC than be dealing with a bunch of cry babies that complain about literally the dumbest thing and make a big scene about . And this isn't even half of the story my wife has seen way more but she's too merciful and keeps giving this playground chances. So do believe all those YouTube videos about planet fitness I thought they were dramatizing it for views but oh believe me guys they are real so if you are a real fitness person please don't waste your time you're better off playing with kids that are actually in elementary not adults thinking they're in elementary still. Kids have better common sense than these people.Since I can't do another review. I'm responding to the owners reply. Not sure why you'd provide me with the gyms number if Adam is the manager and as noted he's rude and to piggy back off others unfortunate experience with him, he's one sided and only cares about himself and what he thinks is right no matter if the victim is innocent.