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March 2024 by Sam G.
If you have a complaint don't expect mgmt to solve the problem; nor expect the corporate office to do anything. These employees are simply "yes" people with no skills to solve anything.
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February 2024 by Vince A.
The value and affordability here is good. Some items can be cheaper here but a good shopper knows to compare ads, but overall you can get a bargain shopping here. The staff, from my experience, are polite and helpful. Overall, my experiences here have been pleasant. Ok, so here are reasons why I would not give higher stars: Restocking of shelves appears to be done during peak hours. This is awkward when you are trying to grab something from a shelf but employees are working and blocking the aisles. I'm not talking about one aisle, but the entire store, again during busy hours. Other markets, appear to do this overnight or off peak hours. My true gripe is the payment system. In the year of 2024, I am able to use my debit or credit card by tapping the pay machine. Here at Walmart market (or the super store), this does not exist. Here I insert my credit or debit card in the pay machine that reads "error" at least 5 times before it accepts it. My same card that works perfectly fine at every other store. So here is the issue. The biggest and richest retail chain in the US won't spend the difference for pay machines that use the contactless pay method.
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February 2024 by Londy B.
I just wanna thank young lady for helping me find the car charger last night at the register. She was professiona!
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February 2024 by Nelson Barraza
Walmart was clean. Employees very attentive
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February 2024 by Nhien Nguyen
This walmart is understaff terribly. I come here 4days/ week between 6pm-7pm, there always 1 poor lady run for everywhere from money services counter to self check out and pay counter. I always buy beers for my husband that is why can not go with self check out, waiting time always at least 10 minutes. I feel sorry for her, I complaint the management here rip off the employee labor and rip off customer time. If there is another 2nd walmart on way home I will never ever be here.
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February 2024 by jocee ky
When it first moved in after ralphs left I had my doubts because well its walmart lol and Diamond Bar some types of stores don't last here. Strangely I like these grocery walmarts better than the big stores. They have just what you need as far as daily stuff. If I can't go to the supercenter then I like to come here.
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February 2024 by Mike M.
Sometimes the best person for the job is not the one with the most relevant experience, but the one who knows how to work as a team; leading, following, collaborating, displaying professionalism, treating everyone equally, avoiding favoritism, and the like. These qualities have nothing to do with industry experience, but rather, personal values and ethics.
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December 2023 by Dani S.
Th longest lines and the most incompetent customer service people ever! Maybe I expect too much. The prices are actually not that good, Target prices are comparable and Ross is cheaper and has better quality items. Parking lot is a mess. Avoid.
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December 2023 by Amber C
I recently visited your Walmart store and encountered several concerning issues:Voucher Redemption Denial: Despite attempting to redeem a voucher during checkout, the clerk refused to scan and process it and teased customers of using vouchers and coupons.Racist Behavior: The clerk displayed discriminatory behavior towards Asian customers and exhibited a condescending attitude towards those using vouchers and coupons.Lack of Managerial Intervention: While the store manager noticed the issues, there was a disappointing lack of proactive resolution, with the manager seemingly indifferent and neglecting customer concerns.This experience was disheartening.
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December 2023 by Olivia C.
In a recent visit to your Walmart store, I encountered several issues that warrant attention for the overall improvement of customer experience. 1. Checkout Frustration: Voucher Redemption Denied Attempting to redeem a voucher at the checkout proved challenging as the clerk refused to process it. The situation was exacerbated by an unhelpful attitude, creating an unwarranted obstacle during what should have been a straightforward transaction. 2. Discriminatory Behavior: Unsettling Treatment of Asian Customers The same clerk displayed discriminatory behavior towards Asian customers, coupled with a condescending attitude towards those using vouchers and coupons. This not only violates principles of fairness but also contradicts the inclusive environment customers expect. 3. Managerial Inaction: A Missed Opportunity for Resolution Despite the store manager's acknowledgment of the issues, there was a noticeable lack of proactive resolution. This indifference left customer concerns unaddressed, highlighting a missed opportunity to rectify matters promptly. Addressing these concerns is pivotal for creating a shopping environment that aligns with Walmart's commitment to customer satisfaction. I trust that prompt action will be taken to ensure a more positive experience for all patrons.
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November 2023 by Navratn Arora
It's a nice little store. Customer service desk closes at 8 pm. If you have any returns, just make sure to be there before 8 pm.
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October 2023 by Linda P.
The convenience of Walmart + membership cannot be overstated. With free unlimited delivery of groceries and household essentials, I no longer have to make frequent trips to the store. I simply place my order online and it arrives right at my doorstep, making my life so much easier. And not having to worry about hitting a minimum order threshold for free delivery is the cherry on top! I highly recommend giving Walmart + a try - it's an investment that you won't regret. The savings offered by Walmart + are truly remarkable. The exclusive member prices and discounts have helped me significantly reduce my grocery bills without compromising on the quality of products. Not to mention the fuel discounts I receive at Walmart and Murphy USA fuel stations, allowing me to save even more on my everyday expenses. It's like getting rewarded for shopping!
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September 2023 by Angela S.
Every time I visit Walmart Diamond Bar branch, I get a great. service. Cashiers are very friendly and when I made returns, staff at customer service were very patient and nice. Today, I did some last minute grocery shopping and Lily was the cashier. I was $0.10 short and Lily was kind enough to "lend" me a dime. I was very impressed by her kindness and friendliness. Thank you for your exceptional service, Lily!
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August 2023 by Alex H.
This Walmart gave me rotten ready-cut watermelon. I opened it after picking up my order and it was slushy and soft watermelon. The next time I came here to pick my own, and all the ready-cut watermelon is all going bad.
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August 2023 by Dodie S.
Having a Walmart Neighborhood Market near is a plus. I like the self checkout which is fast & easy. They have a good selections of everything I need, most of the time. The personnel needs to be more inviting and friendly. The bathrooms are clean but... the person cleaning the women's bathroom was rather rude to a lady that needed to use the restroom. He quickly told her NO, I need to clean it first. OMG, the customer should have been allowed to use it first & he should have waited till she was finished. It would have taken her 2 mins instead, she had to wait more than 5 mins till he was finished cleaning it. The workers should be more pleasant to the customers. Some act like they own the place. That is how they will drive customers away. Other than that, the store is kept clean and stocked.
