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March 2023 by Silence Dogood
Apparently they don’t want your money. Tried creating a checking account online but it made me go to the branch. Went to the branch twice without appointment and was always packed. Both times waited to be told too busy right now and make an appointment. Looked online appointments were two weeks out at this and nearby branches… Seems like they would prefer not to have new customers…
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March 2023 by Jeanette Wayland
Very bad service. My husband took our elderly mother-in-law to open a new account. It was 11:30. They close at noon. So they told them "We are not going to help you. We're leaving soon. Try another bank." Very rude.
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February 2023 by Jackie Cermak
Always excellent customer service. Bank tellers are friendly and professional
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June 2022 by Pauline A.
With 2 tellers behind the glass, I've been standing at the same spot in line for over 5 minutes. Either hire more people or work faster.
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May 2022 by jili xiao
Terrible customer experience! Very bad customer experience, the appointment time was changed and the staff looked unhappy!
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April 2022 by Tatiana V.
If I could give this bank zero stars I would. Made an appointment for my son to open a bank account and upon arrival Arturo notified us that their banker had left them 8 days ago. Extremely frustrating that we got a reminder email the yesterday for our appointment and never got a call especially since we waited two weeks for this appointment. Recourse: NOTHING. An apology is simply just not enough in these circumstances. How disappointing!
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April 2022 by Chris fu
this branch is horrible! the staff Louis bai, never respond my email to schedule a time, when I walked in on time by email schedule, they ignored me and still chat together, after 10 minutes he said to me please come again! What I need is only a ten minutes serving! We need to wire the money to our customers ! This is business! This is my money in the bank! It is not yours! We are not begging you! We need pay to our customers! How did this this branch still alive today?
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April 2022 by E. C.
I recently had an appointment to make an express send transaction for my vacation house construction overseas. I made this appointment in advance because I was told I could only do this transaction w/ a banker. I went to Wells Fargo in Diamond Bar Ca. since this is closer to my home. I was assigned to this banker by the name of Aaron Bartholomew. As I was approaching his desk I can feel already the negative vibes from this person. He introduce himself with out even smiling didn’t even ask how I am, and very direct on his questions why I was there. I told him my business and he ask for my ID and debit card, I did the banking processed until he ask me the address of the recipient. I showed him the address on my cell phone, and then suddenly he told me that he’s having a hard time reading it, because the address is very different (longer) from the usual address here in the US. He asks me the telephone number of the recipient, I said I have to look at it on my cell phone but can’t find it. Then I notice that he keeps on glancing at his wristwatch, it seems to me that this Guy is wasting his time dealing w/ me and doing it on purpose to annoy me. I can see in his face and sense his impatience that I have to do it as quick as possible. When I ask him why do you keep looking at your wristwatch, his answer was he’s waiting for another appointment or calls. I have an appointment too, he should, finish mine first.Since I can’t find the number in my cell phone, I called my brother and when I was talking to my brother, I had to put my mask below my chin because he can’t understand what I’m saying. At this point, he told me to put the mask on immediately in a very rude, arrogant and commanding voice w/ o even saying the word “PLEASE “or they will push me out of the building. When I heard that word I really got upset, offended, I felt that I was a small time Client. I never had this kind of treatment for more than two decades in any Wells Fargo Bank except in Diamond Bar California. I told him that he was rude, tactless & disrespectful, and then there was an exchange of words. He’s face and gesture was like in a fighting mode. Then he stood up and called the Manager, I told the Manager what happened, because I was already very upset and don’t want to deal w/ this rude personality, I ask the nice Manager Betsy Boucher another Banker and she gave me Desiree Lopez.Mr. Aaron B., you are one of the engines that drives the business; this is an important asset. Excellent customer service is one of the top priorities of the business, maintaining positive attitude, patience in work environment is very critical. When you have an appointment w/ a bank client, please don’t glance @ your wristwatch, because this is very rude, you can just look at the time or clock at lower right side of the computer screen Don’t show impatience when it takes longer in completing any client transaction…. and please smile all the time, it’s very contagious. This will benefit your facial muscle. REMEMBER, AS A CLIENT WE PAY YOUR SALARY!!!
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April 2022 by Daniel Tang
I like the tellers and staff at this branch. After stopping by a couple of times, they remember you and talk like old friend. Service had always been prompt and efficient.
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December 2021 by 升
The bank staff disappointed me very much. Very poor service. I made an appointment. But they'd rather sit there and do nothing than help you.
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April 2021 by E. C.
Delayed Review (excellent) The Banker that I was assigned to by the help of the Manager was Deseree Lopez; She came to her desk w/ a nice smile and a cheerful greetings. She ask how she can help me, we went to the usual bank processed of providing vital information from the recipient for the "THE EXPRESS SEND SERVICE" .She ask questions methodically, she was very patient w/ me because I ask a lot of questions too. She didn't make me feel rushing She explained to me in detail that on a new recipient account, it will takes days for the recipient to get the money because of the verification procedure by the bank as oppose to receiving the cash pick up, that can be withdrawn in the bank on the same day. Actually this is the second time and I had the same experience that Deseree provided me w/ an excellent customer service skill and professionalism. She was very knowledgeable on this particular field of banking. She gave a very reassuring and a smooth banking processed. I would like also to commend and thank the Manager Betsy Boucher for her help in rendering the service successfully.
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April 2021 by Lynn W.
Wow, terrible customer service at Diamond Bar branch. I went to the branch today to ask them to print a form which I needed to sign and then have them scan and forward the form to another department. I was told that this should take 5 minutes of their time. First I'm told I need to make an appointment for the following day. Then one banker offers to help me but the bank manager tells him to go to lunch and a teller is told to help me. The teller is trying to be helpful but also trying to do 3 things at one time. After waiting, and waiting and waiting, he tells me he is not authorized to scan and forward the form and that I need to wait for the branch manager to do it. At this point, I'm running late for an appointment so I asked for the form I signed and told the teller that I had to go. Can't wait any longer. They don't seem to value their clients. SOOO SAD.
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April 2021 by Anne O'Connor
Awesome banking experience during Covid-19. The bank representative listened to us and provided the best solution for our small business.
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January 2021 by Alex H.
Agreed with Curtis's below comment. Details on encounter for Wells Fargo review: Customer for 20 years. I only came in because on the phone, I requested statements to which they said they will send and did not send the correct ones. Upon which I called back, and I was told he could not send them to me, to go into a branch. Came in to get old statements - maybe 5 minutes worth of their time to print out pieces of paper for me. Felt like it was pulling teeth. Male supervisor sat behind the desk relaying information back and forth to novice teller. Refused to get up to simply help. In the end due to miscommunication there was a disagreement. I'll be honest, here's how the conversation went. First, teller informs me he can only get 3 months of statements. Then he tells me supervisor would be KIND ENOUGH to print out 6 months of statements. If I need any more I would have to request them. Ok, that's fine. Am I able to request them then? Teller tells me they are $5/THREE month onward, I said fine. Looks like I need to make an appointment. WHICH AT THIS POINT, HE TELLS ME HE is able to print out for me. So now we are able to deduce he has all the statements in front of him and is simply unwilling to do some more clicking. I tell the teller that I need the statements SINCE 2018. Teller says ok. So let's be real, you have MY bank account statements which you are by law legally bound to hold them for 5 yrs~ and will not print them out for me with a few clicks. I do NOT have to request them since they are sitting in front of you. Basically he lied about having statements due to not wanting to help an old time customer. And created an even bigger problem for himself. LOL. All this time he is sitting there playing telephone with the teller. It doesn't even end here, story gets better. Teller hands me the documents, after reviewing them it is only ONE YEAR. I go back which at this point, speak to the sitting supervisor who says HE HEARD and told the teller to give me only ONE YEAR. LOL And will not print out any more for me. LOL. Then has the audacity to tell me now they are $5/ONE month. Then looks down at my ID and starts calling me by my name and talking to me like a child. I mean. Is this a joke? Please, they will not treat you well here. Do you want corporate to be reading this? This might be an important matter they will want to review, correct? Maybe I should go in there and get your name? Because you wasted a customer's time, maybe we should think about how you're wasting corporate's time. Let's think about how we treat customers the next time we are unable to use our fingers to click a few buttons and use a few pieces of paper. Just want to put the cherry on top of this review, I have always gotten paperless statements. 20 years of it. So sorry, did I store money and do business with Wells Fargo for you to be scrounging and saving pieces of paper? Will be filing complaint.
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January 2021 by David Quach
We came to this branch because our account was hacked. We need to speak to Maggie Tam because she speaks Chinese. A worker, Garbriel stopped us and said Maggie was busy with customer, we said that we are willing to wait, he lied to us that Maggie was booked for whole day... We came back at 11:30am and able to spoke to Maggie, she provide us a great help and very friendly!!! If without Garbriel’s rudeness. We would give this branch a 5 stars!