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December 2023 by Ritchiel Calaramo
Ever since bank of the west switch to BMO nothing but problem not only for myself but for my parents as well who is very old and is not tech savvy. I get they're protecting your account but why is it so hard to get a hold of someone. I called the branch before closing time and no answer. This is by far the worst bank ever since they switch.
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May 2023 by vincent fernandez
Horrible service no help what so ever.
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February 2022 by Anabel Perez
The staff is always great! I’ve been banking there for 20yrs and never had a problem! Both Jessica’s are amazing and so is Juan!
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January 2022 by Estevan Paramo
Doesn’t even deserve the 1 star wish there was a no star option. Felt like no help and will never be banking again with this bank.also Glad they closed my account without notifying me. Worst bank Branch I’ve been to.
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July 2021 by Karla Ochoa
Terrible branch. I have been trying to file a complaint but no one has returned my phone call! No customer service whatsoever.
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May 2021 by Roxanne Castillo
They only have teller at this time in a Friday . Five elderly people waiting outside . When teller opened the door he was rude to the customer.
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April 2021 by The amazing crew
Worst service Michelle Lopez the teller very rude and not customer service oriented should put to clean
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September 2020 by Make Life Matter
To bad there isnat a ZEROwhat a fithy place outside and their atm is a joke
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July 2020 by robert godin
I have attempted to close my checking account twice and both times I have been charged service fees. Now (thinking my account was closed) I just received a letter from a debt collector attempting to collect $155 that Bank of the West sold them. All $155 are service fees that happened AFTER I closed my account!!
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May 2020 by Deon Yanez
I'm impacted by covid 19 and the bank still dont help this bank dont care for people especially in time of crisis
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October 2019 by Edoardo Tortoledo
EXCELENT SERVICE!! By Juan V. opening our account was extremely professional, very informative and attentive to all of our questions and needs. Although the process is long for a business account, he made sure it went by fast by giving us details on very important points that can really benefit our business. It was a very pleasant experience!
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July 2019 by Oscar Hernandez
Not worth the time. Slow service! Take an hour to open a bank account. Can't even close my account because I'll be their all day waiting for one banker they really need to get more people and get faster at their job
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March 2019 by Elvis Barriga
Lady didn't allow me to make payment with debit card and she didn't explain why,
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August 2018 by Marlen P.
Literally the worst, I've only been with this bank two months and I already have a bunch of complaints. If you have direct deposit, or you deposit your check online, They will literally hold your check from you because you are "new" to their bank. People have bills to pay and can't wait two weeks to have access to their money that they we're supposed to get that same day!
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July 2018 by Rene Bravo
Excellent bank the staff is always friendly willing to help you out, the wait in line isn't very long, and excellent online banking system
