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September 2023 by Miss T Hanson
incompetent staff.called for prescription staff says that it wasn't there. called Dr office Dr office called and imagine that it was. tired of uneducated staff moved to CVS
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September 2022 by Roxanne Faria
To expensive I can’t afford it I’m sure a lot of people can’t ! Y’all price gouging!! Like seriously don’t y’all think we have enough problems feeding our family?? I’m a ex employee WinCo I’m going
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April 2022 by Earl Grey
This people here are so rude. How they get 2.5 star when total star is 2 out of 5??
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December 2021 by Mary J.
Very rude lady pharmacist with VERY POOR customer service skill or should I say NO customer service ability at all. She cannot be in the primary health care services. No empathy at all!!!
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August 2021 by Dreski
They are rude worst Safeway pharmacy I came across never have prescriptions in stock Indian guy that works there is a weirdo needs new management ASAP
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November 2020 by Annette H.
The Manager of this store has no clue whatsoever of what Customer Service means. He is demeaning and arrogant in his dialog with customers. Senior Citizen in Pandemic environment could not be assisted. Truly saddened by this stores clearly lack of "customer service" and simple ability to assist or help. In my experience it is a top- down atmosphere that is created. Local check for groceries, bank within shopping center , and they would not allow check due to their store "error ". Insisted I leave groceries, go get cash, and pick up groceries. They have a procedure to call a 1-800 number to clear check; not offered. 80 year old husband waiting in car. Went to bank and they called Safeway store verifying check was 100% good. Humiliated and upset...no offer of assistance. The manager,Vince Gomez, is not worthy of any respect.
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September 2020 by Jillian B.
Worst Safeway. So many Karen's running around here like chickens with their heads cut off. They don't care if you wear a mask or not. This location is the biggest joke and I have called the State over this location and their laughable saftey measures. They should be ashamed.
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June 2020 by Peter Mihalyi
hell no never again you lock doors 10 mins before closing time what a joke
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February 2020 by Steph R.
This review is for the bakery at Safeway in Discovery Bay. The woman who decorates the cakes is unprofessional and rude. She defines the saying "you get what you pay for". I had some very simple questions to ask her about possibilities for cake decorating, she was annoyed from the get go and didn't want to take any time at all to address my questions. She couldn't even speak to me for the 90 seconds she gave without giving me attitude for absolutely no reason at all! Not only will I ever order anything from that bakery, I'm finding it challenging to even step foot in the grocery store after the way I was treated. This is my neighborhood grocery store but I'll go the extra 5 miles to avoid. To Safeway I would hope you would have some policies and guidelines around appropriate customer service, this person needs training ASAP or she needs to retire because she clearly hates her job! Thank you for ruining my child's birthday!
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December 2019 by Drew C.
So far so good, moved here a few months ago, this place is way better than the locations in San Jose, people there have always been pleasant to deal with and willing to help. Selection is pretty good too
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December 2019 by Zen Life B.
The Discovery Bay Safeway is like home for me. The customer service there is bar none compared to the other locations. Every department has gone above and beyond for me whenever I need something or when I give suggestions. Thank you!
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December 2019 by Susan V.
Starting to shop elsewhere. Prices Way to high. People Stealing from store and very dirty our front. I know many discovery bay residents are shopping elsewhere. Staff seem very unhappy I don't have time to go online and pick all products in order to Get discount. BIG waste of my time. Disturbing seeing people people walk out with carts of groceries. Saw a Couple come middle of store and cart locked going through door and they just picked up both ends And walked out.
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November 2019 by Sheri B.
Safeway needs some improvements. The lines are always long, there are very few baggers anymore. The deli line is ridiculous! I waited 25 minutes to get 2 sandwiches at 11:15 in the morning this past Sat.and there were only 2 people in front of me! They are constantly out of rustic country bread, when you suggest they perhaps make more of it and less baguette which is always leftover, they look at you like you are out of your mind, yet they always run out of the rustic bread every day... lines, lines,ines
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October 2019 by Michael A.
Seems poor customer service is the norm here and has been for awhile. Since they are the only store in Discovery Bay, I assume they think that it is ok to do business this way. It's been a year now in this community and we have observed poor service and bad attitudes from most employees on each visit. Our last 2 checkout experiences have finally take a new low, with outright disrespect and demeaning comments. We don't go here for a bulk of our shopping, but only for last minute items. But that will change since I don't feel that they deserve to get away bad service and high prices to boot. One other thing we noticed and have been told on multiple occasions is that shoplifting is normal during the evening hours. And that they cannot intervene whatsoever. The shopping center does take a seedy turn at dark. We've seen it and encountered this behavior, so we avoid going later in the evening.
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September 2019 by Mike S.
It's too bad this is the only supermarket we have in Discovery Bay. The customer service by some of the employees is great but miserable by others. Bad attitude and inaccuracies from some meat counter staff has resulted in prepackaged meat purchases. Last week I ordered a cupcake in the bakery. New girl back there said she doesn't know how to print a tag and just tell them up front how much it costs. Well everyone has to learn somewhere right? The bad part about this exchange is that the girl decided at that moment to use both of her hands to tie back her long hair then proceeded to touch my cupcake. When the obvious problem was pointed out the the oblivious girl she just put the cupcake back in the case. Watched the tall red haired guy in the cheese department cutting cheese into smaller chunks and packaging. During this time he was rubbing and even slipped a finger in his nose. No hand washing just right back to packaging the cheese. (Won't buy cheese here now). Today stopped in and got a couple of things including a package of ciabatta rolls. Got home took rolls out and there is a huge fly in the package. ARE YOU KIDDING me? We must have better service, food quality, hygiene or some other supermarket chain needs to come rescue us from this nasty a** store.