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February 2024 by Carlos Gonzalez
Great customer service.
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September 2023 by Cynthia Salter
Customer service has always been pleasant on my visit to CVS…been going to CVS for ten years plus…
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May 2023 by Ana Jimenez
Cashier Victoria , she is rude.
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February 2023 by Mason Goodner
Staff was very friendly and helpful, the young lady took me exactly where I needed to go to find the product and the male cashier was very informative about the promotions and everything going on. It was my first time in that cvs and definitely won’t be my last! Pill crusher works like a charm should have bought one years ago.
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December 2022 by V V
Friendly expensive and stick shortages
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December 2022 by D L
Friendly expensive and stick shortages
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December 2022 by Pf
Waited 50mins to get booster. Go to Davis CVS for much faster service.
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November 2022 by Waterbeans ..
I called 4 times in one day at different times and no answer. How are people supposed to pick up their prescriptions?
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September 2022 by Claudia Weise
1) I was in town visiting my folks over a long weekend & we all got COVID2) I called the pharmacy to pick up my Paxlovid RX & asked them if I could do a drive by & have the RX delivered to me in the parking lot, they said no. asked to speak to the manager and he said no.3) They told me to have somebody else pick up my RX but we were all COVID positive4) I called the CVS 800 customer service # and they told me to wear a tightly fitted N95 mask & just walk in and get my RX5) I was soooo sick that I ended up going in while being COVID positive to get my RXThis is highly socially irresponsible. There are people that may be COVID vaccinated but have underlying conditions that may put them at risk if they are exposed. People at pharmacies are picking up RX's because they are sick and many are elderly. There are other pharmacies near by that deliver to your vehicle if you are COVID positive & are picking up Paxlovid as a result. Don't go to that CVS if you are high risk.
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July 2022 by Traveling Mommy
SHOULD HAVE STAYED LONGS DRUGSTHEY NEVER ANSWER THE PHONES, LEAVING PATIENTS HANGING FOREVER!! INCLUDING DRS OFFICES THEY ARE HORRIBLE NOW I HOPE THEY GET IT TOGETHER REALLY SOON!! EVERYTHING FELL APRT WHEN DEVON THE PHARMACY MANAGER LEFT!!! THEY NEED TO STEP UP THEIR SERVICE IMMEDIATELY
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June 2022 by Lynn Y.
If I could give zero stars, I would. I've been going to this pharmacy for about 6 years now and it has continually gotten worse over the course of time. Ever since Covid hit 2 years ago, their customer service became absolute crap. They don't answer their phone (like NEVER), and they're rude. Forget about getting any prescription filled in a timely fashion or without some kind of issue. It literally takes 4-5 days for them to fill any prescription they get from a doctor. Most other pharmacies I have been to fill within a day or two at most. Today was the last straw when again, I tried calling the pharmacy to find out the status of my son's new prescription (which was sent to them 4 days ago) and they wouldn't answer their phone. I called 4 times within an hour, was put on hold by an automated system, waited 10 minutes each time and they never answered once. I decided to show up to the pharmacy and there are 4 women working back there which is ample enough people for someone to answer the phone! I find out that they have not filled my son's prescription which they've had for 4 days now. I've been dealing with this b.s. for two years now and enough is enough. I walked out and I'm transferring all my prescriptions to another pharmacy. I will never step foot into that CVS again.
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September 2021 by Tessa Woods
Rude and unprofessional. Staff takes lunch breaks at the time your vaccine is scheduled. Rest of staff is rude and only wants to talk to “customers”. Would not waste your time here.
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September 2021 by Pat L.
I love the CVS in Dixon! The staff is so nice and the service is great! Today I had another amazing experience! Sheena rang up all my items and completed my transaction when I realized I failed to transfer discounts to my Extra Care Savings Card. She was so patient and understanding when she refunded the original purchase and processed a new transaction. The manager on duty kindly serviced other customers while Sheena focused on me. Thank you SHEENA for your kindness and outstanding customer service!!!! I will definitely be back!
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February 2021 by Carol Lantz-Skaggs
Vaccine appt went well. Well organized.
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October 2020 by Tiff L.
I have lived in many cities and tried many other pharmacies. I keep coming back to CVS. I think a lot of their success is their excellent online system for ordering and tracking prescriptions. It makes taxes a lot easier at the end of the year, but better than that, I can monitor my medications and order refills on my own. One of the newest features they have is that when you are ordering a refill, they will let you know if the manufacturer offers a coupon discount for the medication, and they tell you where and how to get it BEFORE you place your order. This has saved me a bunch of out-of pocket cash, that I still get credit for from my insurance company.
