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April 2024 by Jorge De Leon
Great food, great service
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April 2024 by jessica Garcia
Our waiter, Juan Herrera was the best! He made us feel very welcome and relaxed, definitely a personable individual who takes pride in his job. If you come to Downey Acapulco and you have Juan as your waiter, you’re definitely going to be taken care of and have the best time.
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April 2024 by Katherine Garcia
It’s been one of my favorite places for the longest time so it was the obvious choice for my 27th birthday celebration and Juan H. did such an amazing job at making me feel special while also making sure my family was then care of. I couldn’t have been more appreciative! thank you juan & acapulco
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April 2024 by Bianca Garcia
This location is the best in the LA area, our server Juan Herrera was absolutely hilarious and urgent with anything that we needed and kept our mimosas coming with out asking definitely recommend this spot everything about it was incredible.
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April 2024 by Karina Rodriguez
Had a great time with Juan H who knows the definition of bottomless mimosas
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April 2024 by Beatriz Rodriguez
Juan H. Great service, kept the drinks flowing!
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April 2024 by Tracy T
Came here for dinner with my girlfriends, and we had a great time! Alex was amazing! He gave us good recommendations, was very personable, and made us laugh every time he came around. He was very attentive and consistently came around to check on us. The music that came from the bar area was great and an added bonus!
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April 2024 by Nohemy Juarez
Juan H was a great customer service and have a great personality.
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April 2024 by Ester Juarez
Juan H, very good customer service
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April 2024 by Ruth Tarin
John H.Very good service, very friendly, recommended. Good job and very attentive
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April 2024 by Ericka Del Carmen Tijerino Vargas
Delicious as always!! Love the environment!❤️
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April 2024 by Jesse R.
Roaches in the restaurant. We should have walked out, but it was a big group reservation. Will not return.
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April 2024 by Kiera
I recently dined at Acapulco Restaurant and Cantina in Downey, CA, and unfortunately, my experience left much to be desired. Upon arrival, we were seated promptly, which initially gave us hope for a pleasant dining experience. However, any optimism quickly dissipated as we waited a staggering 15 minutes before anyone bothered to greet us or take our drink order. When our drinks finally did arrive, it took an additional 10 minutes, during which time we watched other guests happily munch on complimentary chips that were never extended to our table. The service only deteriorated further from there. Despite our efforts to catch the waiter's attention, it took another 10 minutes just to place our order. To add insult to injury, a couple who arrived after us not only received their drinks before us but also got their food faster despite ordering after us. It was a clear display of favoritism that left us feeling neglected and frustrated. When our food eventually arrived a painstaking 45 minutes later, there was no table touch to ensure everything was satisfactory, and some items were missing altogether. It was only after flagging down the waiter for a second time that we were able to request the check, which, unsurprisingly, took another 20 minutes to materialize. Throughout the ordeal, it became increasingly evident that the staff lacked basic time management skills and failed to set realistic expectations for wait times. Despite the numerous shortcomings in service, I must admit that the food itself was the only redeeming aspect of the experience. The enchiladas suizas and chicken quesadilla were noteworthy, but unfortunately, they were overshadowed by the abysmal service. In conclusion, while Acapulco Restaurant and Cantina may offer decent food, the appalling service and lack of attention to customer satisfaction make it difficult to justify a return visit.
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March 2024 by Briana Ledesma
Best food service I fell in love with Juan H. He was so friendly he made me feel very welcomed and was quick to help me out with
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March 2024 by LaChicaColocha
First time we came here with our friends. Atmosphere is really nice, I felt like I was at a hotel by the beach in Mexico. However service was rough! We sat down and ordered drinks and food. Our food arrived and we sat at our table for 5 to 7 min because we didn't have cutlery. Our party notified 2 people and none of them came back with cutlery with any urgency. Imagine your food sitting in front of you and you're just staring into space because you don't have a fork. Some people at my table began to eat with their hands! Our server finally came and noticed we were missing cutlery. He was attentive after this. Even so, the runner and host were not. Before our server noticed and we notified the host I saw her go to the back and take her time getting the cutlery. When she finally walked out, at a turtles pace, she noticed our server had our silverware. Food was okay, but nothing too special that would make me pay $104 for this experience again. It was just weird sitting in the middle of a room surrounded by people and were just looking at our food. Other tables also noticed and it was just awkward. I'll just go to a bar and they'll have better drinks and food. My friends agreed were not going back, we'd rather find another new spot. To each their own!
