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March 2024 by Phil D.
What an amazing and wonderful experience. Maricruz and Duke were simply amazing. Maricruz with her lovely laugh on the phone made this experience fun. Duke, who was the complete rock star was absolutely astounding. He found the car I wanted so fast and was quick to respond via text or was lightning fast on a phone call to answer my questions I that had during the entire process. He made things so much easier with the love of dogs he has and the love of our Lakers. Duke, it was an incredible time meeting you in person. Anyone who is purchasing a car is in great hands with Duke, his experience truly shows. Like minded humans are always people I like to be around and Duke is one of them. Thank you sir!
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March 2024 by Marisol G.
Great service and benefits! Tellers are always available to assist you in a very quick manner. Very convenient to do business with them.
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March 2024 by Terry F.
I love Southland Credit Union, they are a very magnificent place to do all my banking needs. I have been a member since they were Harbor Federal. I truly truly love and appreciate you all. You've blessed me when I didn't think I could get a loan. Thanks for restoring my life, peace of mind and my finances. I can now sleep and much happier.
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March 2024 by Melissa R.
Purchased my car through car scouts and it was the best way! Never had such a hassle free purchase before! Ty Katie for your help and your team that made this a breeze!
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February 2024 by Rosa C.
My home bank for more than 20 years, excellent service, benefits, friendly staff, they resolve issues fast.
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January 2024 by Kayleen S.
The service has really gone down in the last couple of years. Also they hold deposits and push bill withdrawals so you end up owing them 25 dollars. I use to think the credit union was the way to go but they are just as hungry as the other guys.
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January 2024 by Theresa Q.
I enjoy banking with this convenient location. The tellers are always attentive, personal and eager to help. Recently, I had a special financial transaction I wanted to do in which I had to make an appointment with a specialist. She made a comment and said "I recall reading an email where I can actually do this for you..." This was added information she gave me that was going to save me so much time and effort to complete the transaction. She asked if I had a few minutes for her to confirm it. She found the correspondence, researched it in a special book she pulled out, confirmed it and got approval with the manager to do the transaction. I couldn't believe how happy she made me! So glad I said goodbye to the big bank Nextdoor!!
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December 2023 by Sara Y.
Zero stars if I could . This has happened more than once , but when I call to speak to a representative by the name of Alex or Alejandro , he is rude , impatient , and cuts me off When I am speaking . I've been to the branch and has the same demeanor . He is very weary of female clients when it comes to asking questions about their own account they might share with someone else . I just realized this is very consistent . Why would Southland continue to hold such an employee in their branch ??
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November 2023 by Jose G.
I've been a Southland Credit Union member since 2018 and from day one the service has always been top notch. All the tellers have always been friendly, courteous, fast and accurate. Rodrigo Estrada has always been efficient, friendly and courteous and has treated me and all the other customers with respect. I would definitely recommend Southland Credit Union to anyone who is looking for a friendly, efficient and customer focused bank since it's very hard to find financial institutions these days who are still looking out for the customer.
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November 2023 by jorge r.
Southland is a great credit union! Really take care of their members Best switch I made from BOFA to Southland! 10/10
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November 2023 by Breanna R.
I stop by a couple days ago to get information about getting a loan; all my questions were answered by Edgar who was very attentive and informative. He was able to help me what will be best for me! Overall customer service was very pleasant and I will be coming back to start my process! Thank you!
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November 2023 by Marlene V.
Happy with the service at this location. They're very helpful and knowledgeable of the institution and we're able to get my account opened and running.
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July 2023 by Jessica J.
If I could give it 0 stars, I would. The staff was extremely rude when I called. Not to mention that all online systems were down and I no longer live in the area so I had to drive 2 hours to go in. I spoke to two representatives on the phone. The first one cut me off before I could finish explaining my issue and the second one was getting frustrated with me for no reason. I'm new to this bank but I'm for sure closing my account after this. I was nothing but nice with them and tried to give all information possible that would help them but they were extremely rude.
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January 2023 by John Q.
I've been banking with SCU for over 8 years and my experience keeps getting better every year. There aren't many locations but the good experience with SCU over the years makes it a worthy drive across town. Very personable and friendly service with a small town vibe is something to be valued these days.
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November 2022 by Jackie F.
If I could give zero stars I would . Went to use their ATM the ATM was perfectly fine I inserted my card it sucked my card then gave me an out of service message two minutes later went back to normal I called to get my card back and they said that there's nothing they can do so now my credit union is going to charge me to get a new card I told them to make a note that the ATM is out of service so other people won't get their debit card taken from them on a Friday and they just completely disregarded me and were very rude I would not go here they are terrible trash the worst customer service ever
