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April 2024 by Bertha Soto
My experience was bad, I bought a bag that was broken, I returned it. And they didn't give me back my full money, they kept my Taxes, even though it wasn't much, that's stealing and I'm very angry. Be careful when you return something, take your money first and if you are going to buy, do it later. Because they make fools of themselves and steal whatever they can from you. And they think you don't realize it, but I went to school, I know math.
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March 2024 by Henry Mena
Very good variety of items from clothing to cars
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March 2024 by Joe Burns
My wife and I went on a Friday night after not having been to a Burlington in over 20 years because I'd heard they had discounted action figures. Due to traffic caused by random road work we got there later than I would have liked, but, after parking and slow walking to the door (I'm on oxygen), we got inside by about 11:41pm. Plenty of time to pass through the toy aisle and get back to the register before 12:00 midnight - their posted closing time (which is also the time that their recorded hours say they close when you call). Immediately upon entering, the Loss Prevention/Greeter informed us the store would be closing in five minutes. We double checked the time on our phones, and no, we hadn't lost 15 minutes between my truck and the front door. After attempting to confirm with the Loss Prevention/Greeter that the store closed at midnight and receiving a non-committal answer, an announcement was suddenly made stating that the store would be closing in two minutes and if customers weren't in line with our purchases within that time, they could not help us. I continued to the toy aisle as my wife went to find an employee to clarify. She was told that the computers would be shutting down at 11:45pm and the line would be closed and there was nothing the employees could do about it. As she was heading toward the back, I met her on my way to the register having found one item in the disaster area that was their toy section. We reached the registers and I waited patiently for the cashier to finish with another customer while, at least, three other employees, possibly more, went about various tasks, clearly aware that I was waiting. When my transaction was complete (which took place at 11:48pm according to my receipt, so much for the computers/registers locking down at 11:45 on the dot) I mentioned that they needed to change the recorded message on their phone line that says they're open until 12. My wife mentioned the door signage also indicated that they were open untill 12. The cashier didn't really know what to say. It was at that point that another employee intervened. She reiterated that closing time was 11:45, and we repeated that both the recorded message and door said otherwise. She replied that, yes, that was correct. When I stated that they were closing early, she immediately cut me off and repeated (strenuously) that "No, they were NOT closing early". I then reminded her of the recorded message and she claimed that was corporate's responsibility. Clearly they were closing early, but, she denied it, to my face, and her attitude was absolutely terrible. At that point I chose to leave, but I will be following up with the Store Manager, the District Manager, and Corporate. If they want to close at 11:45, that's their choice, but the signage and recording should be altered accordingly rather than waste people's time who show up after their arbitrary cut off time. Despite them having the discounted items in question, I highly doubt I'll be returning to their store.TL;DRThe employees closed the store early, lied about actual closing time despite hours being posted on door, and in a recorded message at their phone number.
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February 2024 by Tomas Anders
Very nice and you will find what you are looking for recommended
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February 2024 by Pretty Ash
It was cool
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November 2023 by Corey S.
I see that this location has gotten a lot of bad reviews but I have not had any issues at this location. The only bad part about this location is that there is no layaway option here. Customer service is ok. Selection can improve. Lines are not always long. The shopping center has plenty of parking. If Cerritos, Compton or Pico Rivera are too far I would consider this location as a recommendation. FYI Burlington is one of my favorite places to shop!!
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November 2023 by Johnny Castro
Holidays coming up shoppers be aware especially men that accompany wife and kids. As you know shopping with family takes forever sometimes if in between that time you have to use the bathroom while shopping at Burlington, they have a new policy The bathrooms are for employees only . Not open to the public. Even if you're a patron keeping them in business. Men just be aware holidays are coming and we all know those long winter days.
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November 2023 by Latiana Darden
I shop here often and most recently went and was DENIED access to the bathroom with my 7 year old. I'm not even sure if that's legal to have a retail store of that size with NO PUBLIC BATHROOM. Just shopper beware! That was my last time at that store.
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November 2023 by Joey “Peeh Cho” Keobunta
Only one cashier working it is 9:17 PM. There is line full of customers. They need to hire more people here. Please help. Thank you
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October 2023 by Antonio Neves
The store is good. Looks new and organized.
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September 2023 by gabriel knights
I get there's alot of theft this days. But nobody takes merchandise to the restroom them walk out.. they just walk out... I had to use the restroom, I ask a worker if I could use the restroom? She laughed at me as she is walking into the restroom....
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August 2023 by Giselle Jimenez
Manager Mayra has the nastiest attitude!! No sympathy when it comes to customer service!! Along with The cashier April!! I kindly asked for discount for damage item!! Refused to so!! I guess they ain’t trying to sell!! Ridiculous!!
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August 2023 by megan Zepeda
[Late review] So, on 4th of July 2023 weekend. I went to the Downey Burlington location. Honestly what a mistake. I originally intended to go to the Cerritos Burlington location. But decided to go to Downey. I had my dog in the a leash and i put my dog in the cart for a minute to fix her leash. I see this lady i guess a manager pass by me and turns to tell me "You need to remove your dog from the shopping cart." (In a condescending tone) I just responded "OK, no problem." I had my shopping cart full of products because i was remodeling my bathroom. i decided to leave and when instead to Cerritos Burlington like i originally intended. I had no issues at that location.Update: My mother and sister when on 8/14/2023 to Downey Burlington to buy clothes for a birthday event and they wanted to try the clothes on before purchasing. The fitting rooms was close and they ask a girl worker if they can try on the clothes in restroom since the fitting room were close. She responded "NO" I told my family never go to the Downey location. Just save your safe the trouble and just go the the Cerritos Location.
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August 2023 by Joseph Menjivar
Tall dude working as cashier Chris I believe is his name needs to get promoted respectful and helpful on top of that the way he folds clothes into a bag is just simply amazing
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August 2023 by Geneva Tona
Only 2 cashiers here wow and this was after 7pm. The longest line and the no AC so it was extremely hot.Not only that faced some racist customers in line. Was shocked in the neighborhood but goes to show you. Then they resorted to speaking in Spanish but good thing for me a can understand most. And lady couldn’t even control her kids bumping into everyone in the check out line.Will not be coming back to this location!!!