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July 2023 by Debra G.
Good banking when the systems r up. They had an outage Wednesday 7/26/23, ALL DAY. Set me back with my business, but I persevered.
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December 2022 by JC D.
My father and I came in yesterday around 1pm and we went to this teller who was working on the farthest right (I wished I took her name) but she was damn bitchy about our transaction. She was like "oh but you need your fathers' pin card because that's the primary identification " and not him in person with his valid CA ID. She did not provide solution rather it was important for her to outline the wrong. Poor communication and no acknowledgment of the customer's concerns. She HAD to be right. We are going to close our account soon with this chase bank. This is one of the worst bank centers I've been to. There's no help here. Really bad customer service. The tellers will benefit from taking some customer service training. Disappointing.
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January 2022 by Kristina S.
I am not a Chase customer, but I was instructed to drop off my final Car Lease payment to any Chase branch location, this just so happened to be the closest to my home. Wasted 45 minutes in line, and another 15 minutes of the teller who couldn't figure out how to accept the payment. Finally she tells me the Banker told her she can't accept and if I want I can wait to speak with the Banker. I had already asked the check in lady if I was in the right line to process this final payment and she said yes. Now an hour of my time is wasted and I didn't have more time to speak with the Banker because I have to pick up my son from school. This is RIDICULOUS. It's ridiculous that I can't submit this payment online in the first place, and even more so that this Chase branch is so understaffed they have customers waiting for hours and then turn them away because they can't figure it out. Would give zero stars if I could.
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November 2021 by Claudia N.
Today I went in and I had a last minute mini emergency came up that I didn't have much time but Alex was a lot of help fast and very informative...I really appreciate it being in and out fast
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June 2021 by Alejandro T.
I had a phone meeting with Kevin Lizama at 1pm. I did not receive a phone call nor did he answer when I called him. What is the point of going through the process of scheduling time out of both of our days when they can't make it to a simple phone meeting?
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August 2020 by R M.
Scheduled two appointments with these clowns online and no one calls me. I should mention names but I'm not going to do that. I'm sure there are better people qualified to have heir jobs, especially during a time like this.
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July 2020 by Luz M.
Please see Kevin Lizama here he will take care of all your banking needs. I left with a new account and my mobile banking set up. Did I mention he helped me turn on my credit report alerts? Thank you for your superb customer services you made banking fun and easy.