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January 2024 by Carolyn Plascencia
Tyler did a great job with my repairs. Tyler made me feel at ease and comfortable. He went above and beyond to give me text feedback as my car was being worked on. Thank you, Tyler!
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December 2023 by SurferRuby S.
They fixed my brand new BMW G20 to like new. I trust this certified collision center as their work is backed by BMW. Despite hiccups, they gave it their best effort and helped me restored my 2023 G20 to original condition. Thank you to the staff, I appreciate your assistance!
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October 2023 by Katz Partybus
My car was hit from Behind 2 weeks ago. I was recommended by Mckenna bmw. Nora the rep at European is amazing. She is knowledgeable and trust worthy. I never been in an accident and she made me feel comfortable and took care of pretty much all the process with the insurance. Highly recommend!!!All bmw original parts.Services: Painting
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October 2023 by Paul And Pat T.
No repair is too big for them to handle!Best customer service I've ever had nothing is too much trouble and they explain everything that is going to happen to your vehicle!
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October 2023 by Katz P.
I love this place. Nora has been very helpful since day one. My car was involved in a 3 car collision 2 weeks ago and I called them. Bmw recommended me to them. I am so thankful for the amazing customer service and also the great body work done to my vehicle. My 430I looks like new and all BMW original parts. I was able to communicate fast with them and also the insurance was able to do all in a great timely matter due to their service. Highly recommend. Ask for Nora..best !!
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October 2023 by Maria C.
Soooo I finally received something.... anything from this place lol about time right...After reaching out to the BBB (please do so if you haven't..ECC doesn't respond to us their customers but they have to answer to the BBB) they finally decided to try and take they're claws out and dared to lie about this whole ordeal!!! Honestly, I'm absolutely shocked they would even try, I mean I have infinite receipts for months of their poor service and they still dare to lie. WoOoWWhat's also concerning is the amount of FAKE "positive" Reviews listed right after my lovely but detailed Negative review on 9/12/23 ***(If you haven't read it, please do)***Ummmm IYKYK but if you don't, the way business's get rid of negative reviews on Yelp is by getting as many positive reviews as possible to just wash away all the ugly bad ones. I don't care how many times I have to come on here, I will make sure ppl know how unprofessional you are like it's my job!!! Oh, wait it is. lol So be ready to watch these little stars just fall right off here. Where are we at 3.5 now? I mean you were at 4.5 when I found you back in March 2023...what happened? I can't help but wonder!I truly...really wish ECC would invest at least half the time they spent making these fake emails and yelp profiles, into perfecting their customer service. ****Redirect all that energy into doing what's right for your customers and find some accountability!!**** To Be Continued....I promise!
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September 2023 by Art R.
READ READ READ!!! My 2021 911 Turbo was in their shop for almost 5 months. I refused to accept the car over 5 times due to several reasons but all quality of work related. Paint job, paint run on door, bumper was crooked, clear bra looked like a 1st timer did it among other issues. If you're still considering taking your car here, call and ask to speak to the manager. It will not happen. These guys are GANSTA! They dropped of my car and left the key in the mailbox. Didn't call me to let me know car was ready and that they were delivering. They just dropped it off. They left tools inside my car, a charging machine in the frunk, they damaged the driver side seat leather. They WILL NOT RETURN CALLS OR EMAILS. This job was over 20k. My friend who also yelped her experience here 6+months ago WARNED me and I did not listen. If you think " I'll just sue them ". Nope. Attorneys will tell you " it's more of a headache ". It's literally like going to Mc Donald's and not being happy with service. If you read this and still bring your car I will see your review soon lol.
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September 2023 by Maria R.
Great experience at European Collision center from the time of the repair to the customer service I can say I am glad I chose this repair shop!This place did a great job at working with my insurance, they also communicated with the rental place to pick me up at the repair shop when I dropped off my car. European did an amazing job at making my car look brand new again. Thank you to the shop and Milagros in the front desk for amazing customer service!
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September 2023 by Emeli A.
My experience was great but what made it worth it was the customer service. Milagros helped me out every step of the way and made sure everything was clear to me before proceeding. She answered all of my questions and always had a solution to any issue that occurred. If you stop by here I recommend to get help from Milagros!!
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August 2023 by Julianna K.
I had a great experience with this repair shop! My windshield was cracked, and had a peck on my hood due to a rock hitting on the highway. I came to European Collision Center with my insurance to get the car fixed. I dropped my car off on a Monday and it was ready next week Friday. It was quick even with insurance involved. The repair rep, Nora was an amazing communicator! She made note of everything on the car when I dropped it off, I was in and out in 20 minutes. Then when I picked the car up, she was there to release my car and made sure everything was good with a follow up text the next day. The collision center communicated with my insurance super quickly, and got all additional services approved within a few days after the insurance's initial (super low) estimate. They got an OEM glass installed on my X7 and all recalibration was also done! I 100% recommend European Collision Center!!
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July 2023 by Saleh Elshehawy
Worst body shop ever to get you car fixed at customer services terrible they talk to their customers in worst attitude possible they not professional at all they claimEuropean but I promise you the dude that fixes cars around the corner much better I think this place my car was involved in accident my card didn't have a scratch after two month of waiting this how I received my and don’t even bother to call and when my car is going to be done they get mad
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July 2023 by Saleh E.
Worst body shop ever to get you car fixed at customer services terrible they talk to their customers in worst attitude possible they not professional at all they claim European but I promise you the dude that fixes cars around the corner much better I think this place my car was involved in accident my card didn't have a scratch after two month of waiting this how I received my
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March 2023 by Dalila Flores
I been waiting for a call back from the manager for 3 weeks and can't seem to get a hold of her. I been having issues with my car since I picked up from repair.Quite honestly worst customer service.
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December 2022 by Pam Distin
Did an excellent job on my car but took way longer than it should have. I ended up paying a tremendous amount for a rental.
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November 2022 by Phil H.
Excellent customer service & communication. The finest repair on my Tesla S. Truly first class workmanship on my dent. The shop was kind enough to pick up & deliver my car. Highly recommended.