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February 2024 by Norma Cervantes
Excellent hospital and staffA doctor
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February 2024 by Herb Ramirez
Outstanding experience with the knowlegable vet and staff. They know what they're doing and everyone is affable and helpful. Highly recommended. Thank you so much for your dedication and safety during Covid
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February 2024 by Felix Diaz
Just terrible
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February 2024 by Andrea Mena
Save yourself the money and do not take your pet to this vet. I regret not reading the negative reviews and going by the star rating. I brought my pet in for an emergency visit. During my 3.5 hour visit, the vet had to be reminded by his staff that he needed to go back and see our pet (we were the only patient at that point). We paid nearly 1k with the exam, blood work and fees only to find out from my pet’s longtime vet that he was misdiagnosed with diabetes. I am grateful I did not purchase the insulin they kept trying to prescribe. When I asked for the lab results the front staff was rude and unprofessional. I hope my review helps someone else. There are other vets in the area so do your research and save yourself the negative experience.
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February 2024 by Paula E
Do not recommend. The vet failed to answer any of my questions despite me asking them multiple times. I went in for a certain concern and at no point was that concern addressed and the vet didn't even ask me questions about his injury.Their main concern was selling me their Hill brand diet which they tried sneaking into the bill. This place is expensive and has horrible wait time as they do not respect appointment or take in more than they could handle.This place is truly an awful place for concerned and pet owners. I Do not recommend this place. Stay far away from here. There's also way more vet techs/ admin than there are actual vets. So you will be waiting around for a long time if you end up here.
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February 2024 by Lydia Cuellar
Dr. Rocha at Firestone Animal Hospital is the best!!! when you want quality care and attention for your pet’s health condition then why go anywhere else. Thank you Dr. Rocha and staff for providing our bunny rabbit Athena with the outmost care and helping our bunny get better! We sincerely appreciate you our bunny is recuperating just fine.
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January 2024 by Martha Chavez
Good experience
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January 2024 by aaron kohlhorst
Every time I went for my dogs vaccinations it took over a hour and I wasn’t even allowed to go back so who knows if they even did them.
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January 2024 by Kathleen Campos
I came to this vet for 2+ years and never had a good experience. One of the main things I came to this location for was my dog had unexplained nose bleeds. The first time she was brought to this vet for this problem, he told me her diagnosis was accidental poisoning. He prescribed her so many meds and I’ll admit she initially did get better. But when the nose bleeds came back he just prescribed antibiotics with no diagnostics or labs to justify prescribing the meds. When her nose did not get better he did labs and told me her potassium was low. So he prescribed potassium supplements and wanted to speak with me about her health. When he spoke with me he made me feel like the worst pet parent ever and told me so much of how I was caring for her was wrong, even though I was doing everything they were telling me to do because I thought they were the experts/professionals. Zero bedside manner, so judgmental, and so unfriendly. I left that visit feeling so down and that my baby girl was so sick. I decided to go to AM PM Ideal Pet Clinic a few minutes away and while they do have a long wait time, they were far better. I was referred to an internal medicine specialist who gave me a completely different diagnosis and treatment plan for my dog and surprise surprise it worked! My dog has had no nose bleeds since and she has had less vet visits since we finally got a proper diagnosis and treatment plan. She’s 100x better than when she was going to Firestone Animal Hospital.I also forgot to mention in the 2+ years I was bringing my dog here NOT ONCE did the veterinarian speak to me personally about my dog’s health until that final time I mentioned above. The only ones relaying messages from the doctor are the techs. And while I’m I sure they may have lots of experience, they would answer my questions for the doctor or they would say “let me go ask the doctor” and it would be this back and forth ineffective communication. In my personal opinion, Dr. Rocha is not up-to-date with his veterinary practice and it shows. And the way they run this place is so poor. I would not trust them with any pet care, and will never visit here ever again.
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January 2024 by hector saavedra
So I usually don't write reviews but felt I needed to for this. The team here is great, they treated my dog kindly and even fed him after his surgery and were very careful with him and the complications that he had with his neutering. The only aspect that was a frustrating to deal with was the older receptionist and the way she explained things. On more than one visit she had told me the charges would be X but when I got the actual invoice it was.something else and had to ask another receptionist to clarify because she would.only repeat herself. After the whole neutering process I went to pick up my dog and she told me my bill was like 1k which did not sound right because I had already put a deposit down. Now I understand that people can forget things and that's not what upset me, what did was that she very bluntly told me that I hadnt payed anything, so I said ok let.me getmy phone and I'll show you the bank statement, and when i came back sge was on the phone with another employee who informed her that i in fact did, BUT then she tried to say it was 50 less than what i paid and wouldnt listen when i tried to show her my statement. I feel like she thought I was trying to get out of paying the full amount but also feel she wasn't listening to what I was saying and when I asked about a charge I wasn't told about she assumed the worst. I get it, people can be awful and try to do that but i wish she would have just listened. Anyway, as far as care and clarity goes with the rest of the team they were caring, professional and sweet with me and my dog, not to say the older receptionist wasn't, again it was only when I asked about the bill that she came off as uncaring. The main vet was also very calm and careful about how he approached the procedure and would definitely recommend this vet to anyone.
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January 2024 by Anabel Anaya
I’m honestly very happy. I spent thousands at another place that couldn’t tell me what was wrong with my dog. The doctor here literally figured what was wrong within 30 minutes and did what he needed to do. My dog is so much better now. I’m happy. Definitely will come back here if my dogs get sick again
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December 2023 by Carmen Soto
They were helpful and explained to me everything first time taking my cat. Thank you so much for everything
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December 2023 by DELILAH
staff is friendly, knowledgeable and helpful , they take the time to tell you your total prior to anything being done to your pet. I take both of my dogs here and so far they have been great .
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December 2023 by Sara Perez
** WARNING ** Horrible awful unethical rude and fraudulent vet practice. They are bottom feeders and prey on the venerable and weak. DO NOT BRING YOUR LOVED ONES HERE!!!! Please avoid.
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November 2023 by Mahelet Castillo
Love the doctor and the help he has is quick and helpful.
